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Lexmark 20K1100 User's Reference - Page 83

Solving printing problems, Protect, Paper Size

UPC - 734646641005

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Troubleshooting Symptom Cause Solution Held jobs do not print. A formatting error has occurred. The printer has insufficient memory. Print the job. (Only part of the job may print.) Delete the job. Free up additional printer memory by scrolling through the list of held jobs and deleting others you have sent to the printer. The printer has Delete the job. received invalid data. Job takes longer than expected to print. The job is too complex. Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is set to On. Set Page Protect to Off from the Setup Menu. Press Menu until you see Setup Menu, and then press Select. Press Menu until you see Page Protect, and then press Select. Press Menu until you see Off, and then press Select. Job prints from the wrong tray or on the wrong media. The operator panel menu settings do not match the media loaded in the tray. Make sure the Paper Size and Paper Type specified on the operator panel and in the printer driver are correct for the job you are printing. Incorrect characters You are using an print. incompatible parallel cable. If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The printer is in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. Tray linking does not Tray linking is not work. configured properly. To configure the linked trays: Make sure the Tray x Type value in the Paper Type menu item in the Paper Menu is the same for all linked trays. Make sure the Tray x Size value in the Paper Size menu item in the Paper Menu is the same for all linked trays. Solving printing problems 83

Section	Page
Contents	2
Notices	7
Trademarks	8
Licensing notice	10
Safety information	10
Conventions	11
Electronic emission notices	12
The United Kingdom Telecommunications Act 1984	14
Noise emission levels	14
ENERGY STAR	14
Laser notices	15
Laser advisory label	15
Class 1 laser statement	15
Statement of limited warranty	15
Overview	19
Basic model	19
Configured model	19
Printing	20
Tips for successful printing	20
Tips on storing media	20
Avoiding jams	20
Sending a job to print	20
Printing a confidential job	21
Entering a personal identification number (PIN)	22
Canceling a print job	22
Canceling from the printer operator panel	22
Canceling a job from a computer running Windows	23
Printing the menu settings page	24
Printing a directory list	24
Printing a font sample list	24
Printing the Print Quality Test Pages	25
Media specifications	26
Media guidelines	26
Paper	26
Transparencies	30
Envelopes	31
Labels	32
Card stock	33
Storing media	33
Identifying media sources and specifications	33
Tray linking	38
Using the duplex function (two-sided printing)	38
Duplex printing on letterhead	39
Using Duplex Bind	39
Using the output bin	40
Loading the trays	41
Loading envelopes in the standard tray	44
Using the media support in the output bin	47
Using the media stop	48
Clearing jams	49
Avoiding jams hints	49
Identifying the media path	50
Accessing jam areas	51
Maintenance	60
Maintaining your printer	60
Determining the status of supplies	60
Conserving supplies	61
Ordering supplies and maintenance items	61
Ordering toner cartridges	62
Ordering a fuser	62
Ordering a waste toner bottle	62
Ordering a photodeveloper cartridge	62
Maintaining your printer for long term storage	62
Storing supplies	63
Storing media	63
Storing the toner cartridges	64
Replacing the toner cartridges	65
Recycling Lexmark products	68
Replacing the fuser	69
Replacing the waste toner bottle	72
Replacing the photodeveloper cartridge	73
Setting the operator panel when a supply is replaced	77
Changing the toner cartridge yield	77
Specifying the replaced supply	77
Cleaning the printhead lens	78
Troubleshooting	81
Solving basic printer problems	81
Checking an unresponsive printer	81
Solving display problems	82
Solving printing problems	82
Solving print quality problems	84
Solving color quality problems	88
Frequently asked questions (FAQ) about color printing	88
Solving option problems	92
Solving media feed problems	93
Solving network printing problems	94
Solving other problems	94
Calling for service	94
Administration	95
Memory requirements	95
Disabling operator panel menus	95
Enabling menus	96
Restoring factory default settings	96
Adjusting Power Saver	97
Configuring printer alerts	97
Using the Setup Menu	97
Understanding fonts	98
Typefaces and fonts	98
Bitmapped and scalable fonts	99
Resident fonts	101
Readability disclaimer	107
Symbol sets	107
Downloadable fonts	108
Using the Print and Hold function	108
Selecting a user name	109
Printing and deleting held jobs	109
Accessing held jobs from the operator panel	109
Recognizing when format errors occur	110
Repeat Print	110
Reserve Print	110
Verify Print	111
Confidential jobs	111
Removing optional cards	112
Removing the system board	112
Removing optional printer memory cards	114
Removing an optional firmware card or optional flash memory card	114
Replacing the system board	116
Removing options	117
Removing the printer from the optional 530-sheet drawer	117
Removing the optional duplex unit	121
Using printer menus	129
Understanding the printer operator panel	129
Indicator light	129
Buttons	129
Using the operator panel to change printer settings	131
Menus Disabled	132
Color Menu	134
Config Menu	137
Finishing Menu	139
Help Menu	142
Job Menu	143
Network Menu	145
Parallel Menu	148
PCL Emul Menu	150
Paper Menu	153
PostScript Menu	157
Serial Menu	159
Setup Menu	161
Supplies Menu	166
USB Menu	168
Utilities Menu	170
Understanding printer messages	172

Match case Limit results 1 per page

Solving printing problems

Troubleshooting

Held jobs do not

print.

A formatting error has

occurred.

Print the job. (Only part of the job may print.)

Delete the job.

Free up additional printer memory by scrolling through

the list of held jobs and deleting others you have sent to

the printer.

The printer has

insufficient memory.

The printer has

received invalid data.

Delete the job.

Job takes longer

than expected to

print.

The job is too

complex.

Reduce the complexity of your print job by eliminating

the number and size of fonts, the number and

complexity of images, and the number of pages in the

job.

Page Protect is set to

On.

Set

Page Protect

to Off from the

Setup Menu

Press

until you see

Setup Menu

, and then press

Select

Press

until you see

Page Protect

, and then

press

Select

Press

until you see

Off

, and then press

Select

Job prints from the

wrong tray or on the

wrong media.

The operator panel

menu settings do not

match the media

loaded in the tray.

Make sure the

Paper Size

and

Paper Type

specified

on the operator panel and in the printer driver are

correct for the job you are printing.

Incorrect characters

print.

You are using an

incompatible parallel

cable.

If you are using a parallel interface, make sure you are

using an IEEE 1284-compliant parallel cable. We

recommend Lexmark part number 1329605 (10 ft) or

1427498 (20 ft) for the standard parallel port.

The printer is in Hex

Trace mode.

Ready Hex

appears on the display, you must exit Hex

Trace mode before you can print your job. Turn the

printer off and back on to exit Hex Trace mode.

Tray linking does not

work.

Tray linking is not

configured properly.

To configure the linked trays:

Make sure the Tray x Type value in the

Paper Type

menu item in the

Paper Menu

is the same for all linked

trays.

Make sure the Tray x Size value in the

Paper Size

menu item in the

Paper Menu

is the same for all linked

trays.

Symptom

Cause

Solution