Lexmark 20K1100 User's Reference - Page 94

Troubleshooting Solving network printing problems Problem Job did not print or incorrect characters printed. Action Verify that the Lexmark internal print server or external print server is set up properly and the network cable is connected. For more details, refer to the drivers CD that shipped with your printer. For Novell users: Make sure the netware.drv file is dated October 24, 1994 or later. Make sure the NT (no tabs) flag is included in the capture statement. For Macintosh users: The printer may need an optional internal print server to allow Macintosh connection. Verify that the printer is set up correctly in Chooser. Solving other problems Problem I need to get updated printer drivers or utilities. I need to attach a serial cable to the printer. I cannot find the printer escape codes. Action Refer to the drivers CD that came with your printer. It contains printer drivers and utilities. Visit the Lexmark Web site, www.lexmark.com, for the most current printer drivers or utilities. If your printer is configured with a serial port, or you have installed an optional interface card, refer to the Setup Guide. Refer to the Technical Reference available on the Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know your printer model type and serial number. Refer to the label on the right side or the inside of the front door of the printer for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing the menu settings page for more information. For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a description of the problem. Solving network printing problems 94