Lexmark BDX5495HSN3 User Guide - Page 100
Partial document or photo copies, Scan troubleshooting, Scanner does not respond
UPC - 836367004401
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Partial document or photo copies Check document placement Check paper size Check Original Size setting Make sure the document or photo is loaded facedown on the scanner glass in the upper left-hand corner. Make sure the paper size being used matches the size you selected. Make sure that the Original Size setting is Automatic or the size of the original document that you are copying. Scan troubleshooting • "Scanner does not respond" on page 100 • "Scan was not successful" on page 100 • "Scanning takes too long or freezes the computer" on page 101 • "Poor scanned image quality" on page 101 • "Partial document or photo scans" on page 101 • "Cannot scan to an application" on page 101 • "Cannot scan to a computer over a network" on page 102 Scanner does not respond Check messages If an error message is displayed, see "Error messages" on page 110. Check power If the light is not on, see "Power button is not lit" on page 94. Make sure the printer is set as the default printer and is not on hold or paused. 1 Click: • In Windows XP Pro: Start Settings Printers and Faxes. • In Windows XP Home: Start Control Panel Printers and Faxes. • In Windows 2000: Start Settings Printers. • In Windows 98/Me: Start Settings Printers. 2 Double-click the name of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to Set As Default. Software may not be installed correctly For more information, see "Software may not be installed correctly" on page 96. Scan was not successful USB cable may not be connected Reboot computer Software may not be installed correctly 1 Check the USB cable for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. Turn off and then restart your computer. For more information, see "Software may not be installed correctly" on page 96. 100