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Lexmark BDX5495HSN3 User Guide - Page 102

Cannot scan to a computer over a network, Fax troubleshooting, Cannot send or receive a fax

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Page 102 highlights

Cannot scan to a computer over a network Review scanning steps See "Scanning to a computer over a network" on page 68. Fax troubleshooting • "Cannot send or receive a fax" on page 102 • "Can send but not receive faxes" on page 103 • "Can receive but not send faxes" on page 104 • "Printer receives a blank fax" on page 105 • "Received fax has poor print quality" on page 105 • "Caller ID information is not displayed" on page 106 Cannot send or receive a fax Check messages If an error message is displayed, follow the instructions on the error message dialog. Check power If the light is not on, see "Power button is not lit" on page 94. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. Review digital phone service checklist The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see "Setting up to fax while behind a PBX" on page 77. Verify dial tone • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, turn up the volume to verify a dial tone. Disconnect other To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect equipment temporarily any answering machines, computers with modems, or telephone line splitters. Check for paper jams Check for and clear any paper jams. 102

Section	Page
Contents	3
Finding information about the printer	9
Setting up the printer	12
Checking the box contents	12
Installing another language control panel	13
Getting the printer ready to fax	13
Choosing a fax connection	13
Using an RJ11 adapter	14
Connecting directly to a telephone wall jack	16
Connecting to a telephone	17
Connecting to an answering machine	18
Connecting to a computer with a modem	19
Learning about the printer	22
Understanding the parts of the printer	22
Using the control panel buttons and menus	23
Using the control panel	23
Using the Copy menu	26
Using the Scan menu	27
Using the Fax menu	28
Using the Photo Card menu	29
Saving settings	31
Learning about the software	33
Using the printer software	33
Using the Imaging Studio	33
Using the All-In-One Center	35
Opening the All-In-One Center	35
Using the Scanning & Copying tab	35
Using the Saved Images tab	36
Using the Maintain/Troubleshoot link	37
Using the Solution Center	37
Using Print Properties	38
Opening Print Properties	38
Using the Save Settings menu	39
Using the I Want To menu	39
Using the Options menu	39
Using the Print Properties tabs	39
Using the Photo Editor	40
Using the Toolbar	41
Using Fast Pics	42
Using the Fax Setup Utility	42
Loading paper and original documents	43
Loading paper	43
Loading various paper types	43
Loading original documents into the Automatic Document Feeder	46
Loading original documents on the scanner glass	48
Printing	49
Printing a document	49
Printing a Web page	49
Printing photos or images from a Web page	50
Printing collated copies	50
Printing the last page first (reverse page order)	51
Printing transparencies	51
Printing envelopes	51
Printing cards	51
Printing multiple pages on one sheet	52
Working with photos	53
Retrieving and managing photos	53
Inserting a memory card	53
Inserting a flash drive	54
Transferring photos from a memory device to a computer using Fast Pics	55
Transferring photos from a memory device to the computer using the control panel	55
Transferring photos from a memory card to a flash drive	55
Printing photos using the control panel	56
Printing photos stored on a memory device using the proof sheet	56
Printing all photos	57
Printing photos by date range	57
Printing photos using color effects	58
Printing photos from a digital camera using DPOF	58
Using a PictBridge-enabled digital camera to control printing photos	59
Printing photos using the computer	59
Printing photos stored on a memory device using Fast Pics	59
Printing photos stored on the computer using the Imaging Studio	60
Creating and printing a scrapbook or album page	60
Adding text captions to a photo page	60
Copying	62
Making a copy	62
Copying photos	62
Collating copies	63
Repeating an image on one page	63
Enlarging or reducing an image	64
Scanning	65
Scanning a document	65
Customizing scan settings using the computer	65
Scanning documents or images for e-mailing	66
Scanning text for editing	67
Scanning images for editing	67
Scanning clear images from magazines or newspapers	67
Scanning to a computer over a network	68
Faxing	69
Sending a fax	70
Entering a fax number	70
Sending a fax using the control panel	70
Sending a fax using the computer	71
Sending a broadcast fax at a scheduled time	71
Sending a fax while listening to a call (On Hook Dial)	72
Receiving a fax	72
Receiving a fax automatically	72
Receiving a fax with an answering machine	72
Receiving a fax manually	73
Using Caller ID	73
Forwarding faxes	73
Printing fax activity reports	74
Setting up Speed Dial numbers	74
Using the Phone Book	75
Customizing dial settings	76
Setting up a dialing prefix	76
Setting the distinctive ring	76
Setting the number of rings before receiving a fax automatically	77
Setting up to fax while behind a PBX	77
Customizing fax settings	78
Customizing settings using the Fax Setup Utility	78
Setting up a fax header	79
Setting up a fax footer	80
Blocking unwanted changes to fax settings	81
Blocking junk faxes	82
Networking the printer	84
Installing network printers	84
Direct IP printing	84
Shared printing	84
Tips for installing a network printer	85
Assigning an IP address	85
Finding your MAC address	85
Configuring a network printer manually	85
Finding a printer/print server located on remote subnets	86
Network troubleshooting tips	86
Maintaining the printer	87
Changing print cartridges	87
Removing a used print cartridge	87
Installing print cartridges	87
Achieving better print quality	89
Improving print quality	89
Aligning print cartridges	89
Cleaning the print cartridge nozzles	89
Wiping the print cartridge nozzles and contacts	90
Preserving the print cartridges	91
Cleaning the scanner glass	91
Ordering supplies	91
Using genuine Lexmark print cartridges	92
Refilling a print cartridge	92
Recycling Lexmark products	92
Troubleshooting	93
Setup troubleshooting	93
Incorrect language appears on the display	93
Power button is not lit	94
Software does not install	94
Page does not print	95
Cannot print from digital camera using PictBridge	96
Print troubleshooting	96
Improving print quality	96
Poor text and graphic quality	97
Poor quality at the edges of the page	98
Print speed is slow	98
Partial document or photo prints	98
Photo smudges	98
Copy troubleshooting	98
Copier does not respond	99
Scanner unit does not close	99
Poor copy quality	99
Partial document or photo copies	100
Scan troubleshooting	100
Scanner does not respond	100
Scan was not successful	100
Scanning takes too long or freezes the computer	101
Poor scanned image quality	101
Partial document or photo scans	101
Cannot scan to an application	101
Cannot scan to a computer over a network	102
Fax troubleshooting	102
Cannot send or receive a fax	102
Can send but not receive faxes	103
Can receive but not send faxes	104
Printer receives a blank fax	105
Received fax has poor print quality	105
Caller ID information is not displayed	106
Network troubleshooting	106
The printer to be configured does not appear in the list of printers found on your network	106
Cannot print to the network printer	107
Network name does not appear in the list	107
Jams and misfeeds troubleshooting	107
Paper jams	108
Paper or specialty media misfeeds	108
Printer does not feed paper, envelopes, or specialty media	109
Banner paper jams	109
Memory card troubleshooting	109
Memory card cannot be inserted	109
Nothing happens when memory card is inserted	110
Error messages	110
Settings are not saved	117
Resetting to factory default settings	117
Removing and reinstalling the software	117
Notices	118
Edition notice	118
Trademarks	118
Conventions	118
Federal Communications Commission (FCC) compliance information statement	119
European Community (EC) directives conformity	119
Noise emission levels	119
Waste from Electrical and Electronic Equipment (WEEE) directive	120
Federal Communications Commission (FCC) compliance information statement	120
Notice to users of the Canadian telephone network	121
Notice to users of the New Zealand telephone network	121
South Africa telecommunications notice	121
ENERGY STAR	122
Power consumption	122
Product power consumption	122
Power Saver	122
Off mode	122
Total energy usage	122

Match case Limit results 1 per page

Cannot scan to a computer over a network

Review scanning steps

See “Scanning to a computer over a network” on page 68.

Fax troubleshooting

•

“Cannot send or receive a fax” on page 102

•

“Can send but not receive faxes” on page 103

•

“Can receive but not send faxes” on page 104

•

“Printer receives a blank fax” on page 105

•

“Received fax has poor print quality” on page 105

•

“Caller ID information is not displayed” on page 106

Cannot send or receive a fax

Check messages

If an error message is displayed, follow the instructions on the error message dialog.

Check power

If the

light is not on, see “Power button is not lit” on page 94.

Check cable

connections

Make sure cable connections for the following hardware are secure, if applicable:

•

Power supply

•

Telephone

•

Handset

•

Answering machine

Check the telephone

wall jack

Plug a telephone into the wall jack.

Listen for a dial tone.

If you do not hear a dial tone, plug a different telephone into the wall jack.

If you still do not hear a dial tone, plug a telephone into a different wall jack.

If you hear a dial tone, connect the printer to that wall jack.

Review digital phone

service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that

digital telephone services can be used.

•

If you are using an ISDN telephone service, connect the printer to an analog telephone port

(an R-interface port) on an ISDN terminal adapter. For more information and to request an

R-interface port, contact your ISDN provider.

•

If you are using DSL, connect to a DSL filter or router that will support analog use. For more

information, contact your DSL provider.

•

If you are using a PBX telephone service, make sure you are connecting to an analog

connection on the PBX. If none exists, consider installing an analog telephone line for the

fax machine. For more information on faxing when using a PBX telephone service, see

“Setting up to fax while behind a PBX” on page 77.

Verify dial tone

•

Place a test call to the telephone number to which you want to send a fax to make sure that

it is working correctly.

•

If the telephone line is being used by another device, wait until the other device is finished

before sending a fax.

•

If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.

Disconnect other

equipment temporarily

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect

any answering machines, computers with modems, or telephone line splitters.

Check for paper jams

Check for and clear any paper jams.

102