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Lexmark Prospect Pro205 User's Guide - Page 119

Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems, If - printhead error

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Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Method 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 120 • "Printhead errors" on page 120 • "Software did not install" on page 122 Troubleshooting 119

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	12
Ordering ink cartridges	12
Using genuine Lexmark ink cartridges	12
Replacing ink cartridges	13
Ordering paper and other supplies	14
Recycling Lexmark products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Changing temporary settings into new default settings	18
Changing the Power Saver timeout	19
Saving paper and energy with Eco-Mode	19
Resetting to factory settings	20
Using the printer software	21
Minimum system requirements	21
Using the Windows printer software	21
Using the Macintosh printer software	23
Finding and installing optional software	25
Updating the printer software	25
Reinstalling the printer software	26
Uninstalling the printer software	26
Installing the printer software	27
Loading paper and original documents	28
Loading paper	28
Saving paper default settings	31
Loading original documents on the scanner glass	32
Loading original documents into the ADF	32
Printing	33
Tips for printing	33
Printing basic documents	33
Printing a document	33
Collating printed copies	34
Printing pages in reverse order	34
Printing multiple pages on one sheet	35
Printing documents from a memory card or flash drive (Windows only)	36
Printing specialty documents	37
Printing envelopes	37
Printing labels	37
Printing on custom-size paper	38
Working with photos	39
Using a memory card or flash drive with the printer	39
Supported memory cards and file types	40
Printing photos using the printer control panel	40
Editing photos using the printer control panel	41
Printing photos from a memory device using the printer software	42
Printing photos from a PictBridge-enabled digital camera	43
Printing photos from a memory device using the proof sheet	44
Printing photos from a digital camera using DPOF	45
Printing from a Bluetooth-enabled device	45
Setting up a connection between your printer and a Bluetooth-enabled device	45
Setting the Bluetooth security level	47
Printing from a Bluetooth-enabled device	47
Printing on both sides of the paper (duplexing)	48
Printing on both sides of the paper (duplexing) automatically	48
Setting the duplex printing dry time (Macintosh only)	50
Printing on both sides of the paper (duplexing) manually	50
Managing print jobs	52
Setting your printer as the default printer	52
Changing the printing mode	52
Pausing print jobs	53
Resuming print jobs	54
Canceling print jobs	54
Copying	56
Tips for copying	56
Making copies	56
Copying photos	56
Copying a two-sided document	57
Enlarging or reducing images	57
Adjusting copy quality	58
Making a copy lighter or darker	58
Collating copies using the printer control panel	58
Repeating an image on one page	59
Copying multiple pages on one sheet	59
Making a duplex copy	59
Making a duplex copy automatically	59
Making a duplex copy manually	60
Canceling copy jobs	60
Scanning	61
Tips for scanning	61
Scanning to a local or network computer	61
Scanning to a flash drive or memory card	62
Scanning photos into an editing application	62
Scanning documents into an editing application	64
Scanning directly to e-mail using the printer software	64
Scanning to a PDF	65
Scanning FAQ	66
How can I improve the quality of a scan?	66
How do I scan in black and white?	66
Why am I being asked for a PIN?	66
What is an application list, and how do I update it?	66
Canceling scan jobs	67
Faxing	68
Setting up the printer to fax	68
Scenario 1: Standard telephone line	68
Scenario 2: Digital Subscriber Line (DSL)	71
Scenario 3: VoIP telephone service	72
Scenario 4: Digital telephone service through a cable provider	73
Scenario 5: Country-specific setup	74
Entering your user information	78
Configuring the fax settings	79
Configuring fax settings using the printer control panel	79
Configuring fax settings using the fax software	80
Creating a contact list	81
Creating a contact list using the printer control panel	81
Creating a contact list using the fax software	81
Sending faxes	82
Tips for sending faxes	83
Sending faxes using the printer control panel	83
Sending faxes using the computer	83
Receiving faxes	84
Tips for receiving faxes	84
Receiving faxes automatically	84
Receiving a fax manually	84
Faxing FAQ	85
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	85
What is a splitter and what type of splitter should I use?	85
What is my fax number?	86
What is my dialing prefix?	86
When do I need to set Auto Answer to On?	86
How many rings should I set?	86
How do I set the distinctive ring for the printer?	87
How can I check the dial tone?	87
How do I adjust the speaker volume on the printer?	88
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	88
What settings work best with digital voice mail?	88
How do I change the resolution of the documents that I fax?	88
How do I send a fax at a scheduled time?	89
How do I send a fax using a phone calling card?	89
How do I know that the fax was sent successfully?	89
How do I view the fax history of the printer?	90
How do I print a fax on both sides of the paper?	90
How do I forward a fax?	90
Can I block faxes?	91
Can I retrieve failed faxes?	91
Networking	92
Installing the printer on a wireless network	92
Wireless network compatibility	92
Supported network security options	92
Printing a network setup page	93
Information you will need to set up the printer on a wireless network	93
Installing the printer on a wireless network	94
Installing the printer on other computers	94
Interpreting the colors of the Wi-Fi indicator light	95
Special wireless installation instructions	95
Assigning a static IP address	96
Changing wireless settings after installation	96
Advanced wireless setup	97
Creating an ad hoc wireless network	97
Adding a printer to an existing ad hoc wireless network	100
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	100
Switching between USB and wireless connections (Windows only)	100
Switching between USB and wireless connections (Macintosh only)	101
Sharing a printer in a Windows environment	102
Sharing a printer in a Macintosh environment	103
Networking FAQ	103
What is Wi-Fi Protected Setup?	103
Where do I find my WEP key or WPA passphrase?	104
What is an SSID?	104
Where do I find my SSID?	104
What is a network?	104
How do I find out what type of security my network is using?	105
How are home networks configured?	105
Why do I need an installation cable?	106
How do I attach the installation cable?	107
How are infrastructure and ad hoc networks different?	107
Finding the signal strength	108
How can I improve wireless signal strength?	109
How can I make sure my computer and printer are connected to the same wireless network?	110
Can I use my printer on a USB and a network connection at the same time?	111
What is a MAC address?	111
How do I find the MAC address?	112
What is an IP address?	112
What is TCP/IP?	113
How do I locate IP addresses?	113
How are IP addresses assigned?	113
What is a key index?	114
Maintaining the printer	115
Maintaining ink cartridges	115
Checking ink levels	115
Aligning the printhead	116
Cleaning the printhead nozzles	117
Cleaning the exterior of the printer	117
Cleaning the scanner glass	118
Troubleshooting	119
Before you troubleshoot	119
Using the Service Center to solve printer problems	119
If Troubleshooting does not solve your problem	119
Setup troubleshooting	119
Incorrect language appears on the display	120
Printhead errors	120
Software did not install	122
Print job does not print or is missing pages	123
Printer is printing blank pages	124
Printer is busy or does not respond	124
Cannot delete documents from the print queue	125
Cannot print through USB	125
Jams and misfeeds troubleshooting	125
Paper jam in the printer	126
Paper jam in the paper support	126
Paper jam in the duplex unit	126
Paper jam in the ADF (selected models only)	127
Paper or specialty media misfeeds	128
Print troubleshooting	129
Poor quality at the edges of the page	129
Streaks or lines on printed image	130
Print speed is slow	130
Computer slows down when printing	131
Copy and scan troubleshooting	131
Copier or scanner does not respond	131
Scanner unit does not close	131
Poor copy or scanned image quality	131
Partial copies or scans of documents or photos	132
Scan was not successful	132
Scanning takes too long or freezes the computer	133
Cannot scan to a computer over a network	133
Fax troubleshooting	133
Fax troubleshooting checklist	134
Cannot send faxes	135
Cannot receive faxes	137
Cannot run the fax software	138
Fax error messages on the printer control panel	138
Memory card troubleshooting	140
Memory card troubleshooting checklist	141
Nothing happens when a memory card is inserted	141
Cannot print documents from a memory card or flash drive	141
Photos do not transfer from a memory card across a wireless network	142
Wireless troubleshooting	142
Wireless troubleshooting checklist	143
Resetting the wireless settings to factory defaults	143
Cannot print over wireless network	144
The Continue button is unavailable	147
Cannot print and there is a firewall on the computer	148
Wi-Fi indicator light is not lit	148
Wi-Fi indicator light is green but the printer does not print (Windows only)	149
Wi-Fi indicator light is still orange	150
Wi-Fi indicator light is blinking orange during installation	151
Wireless print server not installed	155
“Communication not available” message displays when printing wirelessly	155
Communication with printer lost when connected to Virtual Private Network (VPN)	157
Resolving intermittent wireless communications issues	157
Notices	160
Product information	160
Edition notice	160
UNITED STATES GOVERNMENT RIGHTS	161
Trademarks	161
Licensing notices	161
Federal Communications Commission (FCC) compliance information statement	161
Hinweis zum GS-Zeichen	162
Noise emission levels	162
Temperature information	162
Waste from Electrical and Electronic Equipment (WEEE) directive	163
Product disposal	163
Battery notice	163
ENERGY STAR	163
Power consumption	163
Product power consumption	163
Power Saver	164
Off mode	164
Total energy usage	164
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	164
European Community (EC) directives conformity	168
Regulatory notices for telecommunication terminal equipment	169
Notice to users of the US telephone network: FCC requirements	169
South Africa telecommunications notice	170
Notice to users of the Canadian telephone network	170
Notice to users of the New Zealand telephone network	170
Notice to Users in the European Union	172
Regulatory notices for wireless products	172
Exposure to radio frequency radiation	172
Notice to users in Brazil	172
Industry Canada (Canada)	172
Taiwan NCC RF notice statement	173
Notice to users in the European Union	173