Panasonic KX-FPG391 Plain Paper Fax - Page 102

10. Help

100

For Fax Advantage assistance, call 1-800-435-7329.

The other party complains that letters on

their received document are distorted or not

clear.

L

If your line has special telephone services

such as call waiting, the service may have

been activated during fax transmission.

Connect the unit to a line that does not have

these services.

L

An extension telephone on the same line is

off the hook. Hang up the extension

telephone and try again.

L

Try copying the document with this unit. If the

copied image is clear, there may be

something wrong with the other party

’

s

machine.

The other party complains that black lines,

white lines or smudges appear on their

received document.

L

The scanner glass or rollers are dirty with

correction fluid, etc. Clean them (page 105).

Please do not insert a document before

correction fluid has dried completely.

10.3.5 Fax

–

receiving

I cannot receive documents.

L

When you have a single telephone line and

subscribe to a voice mail service, you must

also subscribe to a Distinctive Ring service

(page 61).

L

The ink film is empty. Replace the ink film

with a new one (page 16).

I cannot receive documents automatically.

L

The receiving mode is set to TEL mode.

Change the receiving mode:

–

TAM/FAX mode (page 58) or FAX ONLY

mode (page 59).

L

The time taken to answer the call is too long.

Decrease the number of rings in feature #06

(page 75).

L

The greeting message is too long. Record a

shorter message (page 66).

The display shows

“

CONNECTING

.....

”

, but

faxes are not received.

L

The receiving mode is set to FAX ONLY

mode and the incoming call is not a fax.

Change the receiving mode:

–

TAM/FAX mode (page 58) or TEL mode

(page 57).

A blank sheet is ejected.

L

If a blank sheet is ejected after the received

document is printed out, the size of the

document sent by the other party is as large

as, or larger than, the recording paper, or the

receiving reduction rate is not programmed

correctly. Program the proper rate in feature

#36 (page 77).

L

The other party placed the document in their

fax machine facing the wrong way. Check

with the other party.

The printing quality is poor.

Please do not reuse the ink film!

Please use genuine Panasonic replacement

film. Refer to page 10 for further details.

L

The thermal head is dirty. Clean it (page

106).

L

If documents can be copied properly, the unit

is working normally. The other party may

have sent a faint document or there may be

something wrong with the other party

’

s

machine. Ask them to send a clearer copy of

the document or to check their fax machine.

L

Some paper has instructions recommending

which side to print on. Try turning the

recording paper over.

L

You may have used paper with a cotton

and/or fiber content that is over 20%, such as

letterhead or resume paper. We recommend

smooth paper such as

“

Hammermill Jet Print

”

for clearer printing.

I cannot receive documents by pressing

{*}{#}{

9

}

on the handset.

L

You must set remote fax activation to ON

(feature #41 on page 77) beforehand.

L

Press

{*}{#}{

9

}

firmly.

L

The memory is full of received documents

due to a lack of recording paper or a

recording paper jam. Install paper (page 17)

or clear the jammed paper (page 102).

The other party complains that they cannot

send a document.

L

The receiving mode is set to TEL mode.

Receive the document manually (page 57) or

change the receiving mode to TAM/FAX

mode (page 58) or FAX ONLY mode (page

59).

L

The memory is full of received documents

due to a lack of recording paper or a

recording paper jam. Install paper (page 17)

or clear the jammed paper (page 102).

I cannot select the desired receiving mode.

L

If you want to set TAM/FAX or FAX ONLY

mode:

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For Best Performance	7
For best performance	7
Expanding Your Phone	8
Expanding your phone	8
Expanding your phone	8
Table of Contents	9
Introduction and Installation	11
Accessories	11
1.2 Accessory information	12
Finding the Controls	12
1.3 Description of base unit buttons	12
1.4 Description of handset buttons	13
1.5 Overview	15
Installation (Base Unit)	16
1.6 Ink film	16
1.7 Paper tray	18
1.8 Recording paper	19
Installation (Handset)	19
1.9 Battery installation	20
1.10 Battery replacement	20
1.11 Belt clip	21
1.12 Headset (optional)	21
Preparation	22
Connections and Setup	22
2.1 Connections	22
2.2 Wall mounting the charger	23
2.3 Battery charge	24
2.4 Selecting the way to use your fax machine	25
2.5 Case 1: TAM/FAX (Telephone Answering Machine/Fax)	26
2.6 Case 2: Distinctive Ring (1 phone line with 2 or more phone numbers)	27
2.7 Case 3: TEL ONLY	28
2.8 Case 4: FAX ONLY	30
Help Button	31
2.9 Base unit help function	31
Volume	31
2.10 Adjusting handset volume	31
2.11 Adjusting base unit volume	32
Initial Programming	33
2.12 Date and time	33
2.13 Your logo	34
2.14 Your fax number	36
Telephone	37
Making and Answering Calls	37
3.1 Making phone calls	37
3.2 Answering phone calls	39
Automatic Dialing	39
3.3 Storing names and telephone numbers into the phone book	40
3.4 Making a phone call using the phone book	41
3.5 Editing a stored item	42
3.6 Erasing a stored item	43
3.7 Copying phone book items	43
Caller ID	45
3.8 Caller ID service	45
3.9 Viewing and calling back using caller information	46
3.10 Caller ID number auto edit feature	48
3.11 Erasing caller information	49
3.12 Storing caller information into the phone book	50
Other Features	51
3.13 Intercom	51
3.14 Transferring a call	51
3.15 Conference	53
3.16 Call share	53
3.17 Room monitor feature	54
Fax	55
Sending Faxes	55
4.1 Sending a fax manually	55
4.2 Documents you can send	56
4.3 Sending a fax using the phone book	57
4.4 Broadcast transmission	57
Receiving Faxes	59
4.5 Receiving a fax manually – Auto answer OFF	59
4.6 Receiving a fax automatically – Auto answer ON	60
4.7 Junk fax prohibitor (preventing fax reception from undesired callers)	62
4.8 Storing undesired callers	62
Distinctive Ring	63
Distinctive Ring	63
5.1 Distinctive Ring service from your phone company	63
5.2 Using two or more phone numbers on a single telephone line	63
5.3 Using three or more phone numbers on a single telephone line	63
5.4 Programming the ring pattern assigned for fax	64
Copy	65
Copying	65
6.1 Making a copy	65
Answering Machine	67
Voice Mailbox	67
7.1 Mailbox features	67
Greeting	68
7.2 Recording your greeting message	68
Incoming Messages	69
7.3 Listening to recorded messages using the base unit	69
7.4 Listening to recorded messages using the handset (Remote operation)	71
Memo Message	72
7.5 Leaving a message for others or yourself	72
Remote Operation	73
7.6 Operating from a remote location	73
Programmable Features	76
Features (Base Unit)	76
8.1 Base unit programming	76
8.2 Basic features	77
8.3 Advanced features	78
8.4 Direct commands for base unit programming features	82
Features (Handset)	84
8.5 Handset programming	84
8.6 Direct commands for handset programming features	90
Option	92
Handset Registration	92
9.1 Canceling the handset registration	92
9.2 Re-registering the handset	92
Help	94
Error Messages	94
10.1 Error messages – Reports	94
10.2 Error messages – Display	94
Troubleshooting	99
10.3 When a function does not work, check here	99
Jams	104
10.4 Recording paper jams	104
10.5 Document jams – sending	107
Cleaning	107
10.6 Document feeder/scanner glass cleaning	107
10.7 Thermal head cleaning	108
Caller IQ Feature	110
Caller IQ Feature	110
11.1 openLCR service for the Caller IQ feature	110
11.2 Activate openLCR services (Need to start up)	110
11.3 Available openLCR services	111
11.4 Turning the Caller IQ OFF / ON	112
General Information	113
Printed Reports	113
12.1 Reference lists and reports (Base unit only)	113
Specifications	114
12.2 Technical data about this product	114
FCC and Other Information	116
12.3 FCC and Other Information	116
Limited Warranty	118
12.4 Limited Warranty	118
Customer Services	120

Panasonic KX-FPG391 Plain Paper Fax - Page 102

Fax, receiving, CONNECTING - thermal fax machine

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