Panasonic KX-FPG391 Plain Paper Fax - Page 99

10. Help

97

For Fax Advantage assistance, call 1-800-435-7329.

10.3 When a function does

not work, check here

10.3.1 Initial settings

I cannot hear a dial tone.

L

If you used a splitter to connect the unit,

remove the splitter and connect the unit to the

wall jack directly. If the unit operates properly,

check the splitter.

L

Disconnect the unit from the telephone line

and connect a known working telephone. If

the working telephone operates properly,

contact our service personnel to have the unit

repaired. If the working telephone does not

operate properly, contact your telephone

company.

L

The power cord or telephone line cord is not

connected. Check the connections.

L

If you connected the fax machine through a

computer modem, connect the fax machine

directly to a telephone line jack.

I cannot make calls.

L

The dialing mode setting may be wrong.

Change the setting (feature #13 on page 75,

or page 86).

The unit does not work.

L

Check the battery is installed correctly (page

18).

L

Check the connections (page 20).

L

Fully charge the battery (page 22).

The unit does not ring.

L

The ringer volume is turned OFF. Adjust it

(page 29, 30).

10.3.2 General

The unit displays

“

CHECK PAPER

”

even

though paper is inserted.

L

The paper is inserted halfway. Insert it

correctly (page 17) and press

{

START

}

to

clear the message.

The other party complains they only hear a

fax tone and cannot talk.

L

FAX ONLY mode is set. Tell the other party

the number is only used for faxes.

L

Change the receiving mode to TEL mode

(page 57) or TAM/FAX mode (page 58).

L

If you use a Distinctive Ring service, turn

AUTO ANSWER OFF so that the fax

machine is in TEL mode.

L

If you use a Distinctive Ring service, make

sure you have set the same ring pattern

assigned by the telephone company (page

61).

The

{

REDIAL/PAUSE

}

button does not

function properly.

L

If this button is pressed during dialing, a

pause will be inserted. If pressed

immediately after a dial tone is obtained, the

last number dialed will be redialed.

The receiving mode does not function

properly.

L

The Distinctive Ring is set (feature #31 on

page 77).

During programming, I cannot enter the code

or ID number.

L

All or part of the number is the same as

another code or ID. Change the number:

–

remote operation ID (code): feature #11

on page 75, or page 85,

–

fax activation code: feature #41 on page

77,

–

password for mailbox 2: feature #51 on

page 78, or page 85,

–

password for mailbox 3: feature #52 on

page 78, or page 85.

L

You entered a one-digit number for the

password of mailbox 2 or 3. Enter 2-digit

number (00

–

99) (feature #51 on page 78,

feature #52 on page 78, or page 85).

The ink film runs out quickly.

L

Even if there are only a few sentences, every

page that comes out of the machine is

considered a full page.

L

Turn OFF the following features:

–

sending report: feature #04 on page 75.

–

journal report: feature #22 on page 76.

–

Caller ID list: feature #26 on page 77.

The unit beeps.

L

Recording paper/ink film has run out. Press

{

STOP

}

to stop the beeps and install

paper/ink film.

Whenever I try to retrieve my voice mail

messages, I am interrupted by the fax tone.

L

You are probably entering

{*}{#}{

9

}

. This

is the default setting for the fax activation

code. If you use a voice mail service, turn the

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For Best Performance	7
For best performance	7
Expanding Your Phone	8
Expanding your phone	8
Expanding your phone	8
Table of Contents	9
Introduction and Installation	11
Accessories	11
1.2 Accessory information	12
Finding the Controls	12
1.3 Description of base unit buttons	12
1.4 Description of handset buttons	13
1.5 Overview	15
Installation (Base Unit)	16
1.6 Ink film	16
1.7 Paper tray	18
1.8 Recording paper	19
Installation (Handset)	19
1.9 Battery installation	20
1.10 Battery replacement	20
1.11 Belt clip	21
1.12 Headset (optional)	21
Preparation	22
Connections and Setup	22
2.1 Connections	22
2.2 Wall mounting the charger	23
2.3 Battery charge	24
2.4 Selecting the way to use your fax machine	25
2.5 Case 1: TAM/FAX (Telephone Answering Machine/Fax)	26
2.6 Case 2: Distinctive Ring (1 phone line with 2 or more phone numbers)	27
2.7 Case 3: TEL ONLY	28
2.8 Case 4: FAX ONLY	30
Help Button	31
2.9 Base unit help function	31
Volume	31
2.10 Adjusting handset volume	31
2.11 Adjusting base unit volume	32
Initial Programming	33
2.12 Date and time	33
2.13 Your logo	34
2.14 Your fax number	36
Telephone	37
Making and Answering Calls	37
3.1 Making phone calls	37
3.2 Answering phone calls	39
Automatic Dialing	39
3.3 Storing names and telephone numbers into the phone book	40
3.4 Making a phone call using the phone book	41
3.5 Editing a stored item	42
3.6 Erasing a stored item	43
3.7 Copying phone book items	43
Caller ID	45
3.8 Caller ID service	45
3.9 Viewing and calling back using caller information	46
3.10 Caller ID number auto edit feature	48
3.11 Erasing caller information	49
3.12 Storing caller information into the phone book	50
Other Features	51
3.13 Intercom	51
3.14 Transferring a call	51
3.15 Conference	53
3.16 Call share	53
3.17 Room monitor feature	54
Fax	55
Sending Faxes	55
4.1 Sending a fax manually	55
4.2 Documents you can send	56
4.3 Sending a fax using the phone book	57
4.4 Broadcast transmission	57
Receiving Faxes	59
4.5 Receiving a fax manually – Auto answer OFF	59
4.6 Receiving a fax automatically – Auto answer ON	60
4.7 Junk fax prohibitor (preventing fax reception from undesired callers)	62
4.8 Storing undesired callers	62
Distinctive Ring	63
Distinctive Ring	63
5.1 Distinctive Ring service from your phone company	63
5.2 Using two or more phone numbers on a single telephone line	63
5.3 Using three or more phone numbers on a single telephone line	63
5.4 Programming the ring pattern assigned for fax	64
Copy	65
Copying	65
6.1 Making a copy	65
Answering Machine	67
Voice Mailbox	67
7.1 Mailbox features	67
Greeting	68
7.2 Recording your greeting message	68
Incoming Messages	69
7.3 Listening to recorded messages using the base unit	69
7.4 Listening to recorded messages using the handset (Remote operation)	71
Memo Message	72
7.5 Leaving a message for others or yourself	72
Remote Operation	73
7.6 Operating from a remote location	73
Programmable Features	76
Features (Base Unit)	76
8.1 Base unit programming	76
8.2 Basic features	77
8.3 Advanced features	78
8.4 Direct commands for base unit programming features	82
Features (Handset)	84
8.5 Handset programming	84
8.6 Direct commands for handset programming features	90
Option	92
Handset Registration	92
9.1 Canceling the handset registration	92
9.2 Re-registering the handset	92
Help	94
Error Messages	94
10.1 Error messages – Reports	94
10.2 Error messages – Display	94
Troubleshooting	99
10.3 When a function does not work, check here	99
Jams	104
10.4 Recording paper jams	104
10.5 Document jams – sending	107
Cleaning	107
10.6 Document feeder/scanner glass cleaning	107
10.7 Thermal head cleaning	108
Caller IQ Feature	110
Caller IQ Feature	110
11.1 openLCR service for the Caller IQ feature	110
11.2 Activate openLCR services (Need to start up)	110
11.3 Available openLCR services	111
11.4 Turning the Caller IQ OFF / ON	112
General Information	113
Printed Reports	113
12.1 Reference lists and reports (Base unit only)	113
Specifications	114
12.2 Technical data about this product	114
FCC and Other Information	116
12.3 FCC and Other Information	116
Limited Warranty	118
12.4 Limited Warranty	118
Customer Services	120

Panasonic KX-FPG391 Plain Paper Fax - Page 99

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General - repair

Page 99 highlights

Panasonic KX-FPG391 Plain Paper Fax - Page 99

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General - repair

Page 99 highlights

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General - repair