Home » Samsung Manuals » Laser Printers » Samsung ML-3712DW » Manual Viewer

Samsung ML-3712DW User Manual (user Manual) (ver.1.02) (English) - Page 208

Troubleshooting

Add to My Manuals
Save this manual to your list of manuals

Page 208 highlights

6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems 105 • Power and cable connecting problems 106 • Printing problems 107 • Printing quality problems 111 • Operating system problems 119

Section	Page
User's Guide_Basic	1
Contents	2
Contents	2
1. Introduction	2
5 Key benefits	2
7 Features by models	2
8 Useful to know	2
9 About this user’s guide	2
10 Safety information	2
16 Machine overview	2
19 Control panel overview	2
22 Turning on the machine	2
23 Installing the driver locally	2
24 Reinstalling the driver	2
24 Reinstalling the driver	2
2. Menu overview and basic setup	2
28 Menu overview	2
30 Printing a demo page	2
31 Changing the display language	2
32 Media and tray	2
43 Basic printing	2
43 Basic printing	2
3. Maintenance	2
50 Ordering supplies and accessories	2
51 Available supplies	2
52 Available accessories	2
53 Available maintenance parts	2
54 Redistributing toner	2
56 Replacing the toner cartridge	2
58 Upgrading a memory module	2
60 Monitoring the supplies life	2
61 Setting the toner low alert	2
62 Cleaning the machine	2
62 Cleaning the machine	2
4. Troubleshooting	2
67 Tips for avoiding paper jams	2
68 Clearing paper jams	2
74 Understanding the status LED	2
77 Understanding display messages	2
77 Understanding display messages	2
5. Appendix	2
83 Specifications	2
93 Regulatory information	3
104 Copyright	3
1. Introduction	4
Key benefits	5
Features by models	7
Useful to know	8
About this user’s guide	9
Conventions	9
General icons	9
Safety information	10
Important safety symbols	10
Operating environment	10
Operating method	11
Installation / Moving	12
Maintenance / Checking	13
Supply usage	14
Machine overview	16
Accessories	16
Front view	17
Rear view	18
Control panel overview	19
Type A	19
Type B	20
Type C	21
Turning on the machine	22
Installing the driver locally	23
Windows	23
Reinstalling the driver	24
Windows	24
2. Menu overview and basic setup	25
Menu overview	26
Printing a demo page	28
Changing the display language	29
Media and tray	30
Tray overview	30
Loading paper in the tray/ optional tray	31
Loading in multi-purpose tray	33
Printing on special media	35
Setting the paper size and type	40
Basic printing	41
Printing	41
Canceling a print job	42
Opening printing preferences	43
Using help	44
Eco printing	44
3. Maintenance	47
Ordering supplies and accessories	48
Available supplies	49
Available accessories	50
Available maintenance parts	51
Redistributing toner	52
Replacing the toner cartridge	54
Upgrading a memory module	56
Installing a memory module	56
Monitoring the supplies life	58
Setting the toner low alert	59
Cleaning the machine	60
Cleaning the outside	60
Cleaning the inside	60
Cleaning the pickup roller	62
4. Troubleshooting	63
Tips for avoiding paper jams	64
Clearing paper jams	65
In tray 1	65
In optional tray2	66
In the multi-purpose tray	67
Inside the machine	67
In the exit area	68
In the duplex unit area	69
Understanding the status LED	71
Status LED	72
Jam LED/ WPS LED	73
Understanding display messages	74
Checking display messages	74
5. Appendix	79
Specifications	80
General specifications	80
Print media specifications	82
System requirements	85
Network environment	88
Regulatory information	90
Laser safety statement	90
Taiwan only	90
Ozone safety	91
Power saver	91
Recycling	91
China only	91
Correct disposal of this product (Waste electrical & electronic equipment)	92
Radio frequency emissions	92
United states of america	93
Taiwan only	94
Russia only	95
Germany only	95
Turkey only	95
Replacing the fitted plug (for UK only)	95
Declaration of conformity (European countries)	96
Regulatory compliance statements	98
Israel only	99
China only	100
Copyright	101
A	102
accessories	102
ordering 52	102
C	102
cleaning	102
inside 62	102
outside 62	102
pickup roller 64	102
cleaning a machine 62	102
control panel 19	102
convention 9	102
D	102
default settings	102
tray setting 42	102
display screen 20, 21	102
E	102
eco button 19, 20, 21	102
eco printing 46	102
error message 77	102
F	102
favorites settings, for printing 45	102
features 5	102
print media feature 85	102
front view 17	102
G	102
general icons 9	102
J	102
jam	102
clearing paper 68	102
tips for avoiding paper jams 67	102
L	102
Linux	102
system requirements 90	102
loading	102
paper in multi-purpose tray 35	102
paper in the tray1 33	102
special media 37	102
local	102
driver installation 23	102
driver reinstalling 24	102
M	102
Macintosh	102
system requirements 89	102
maintenance parts 53	102
memory	102
installing memory module 58	102
memory upgrading 58	102
menu overview 28	102
multi-purpose tray	102
loading 35	102
tips on using 35	102
using special media 37	102
N	102
network	102
installing environment 91	102
O	102
optional tray 52	102
loading paper 33	102
ordering 52	102
P	102
Parallel	102
ordering 52	102
print media	102
card stock 41	102
envelope 38	102
labels 40	102
output support 85	103
preprinted paper 42	103
setting the paper size 42	103
setting the paper type 42	103
special media 37	103
transparency 40	103
Printing 43	103
printing	103
printing a document	103
Windows 43	103
R	103
rear view 18	103
regulatiory information 93	103
S	103
safety	103
information 10	103
symbols 10	103
specifications 83	103
print media 85	103
stop button 19, 20, 21	103
supplies	103
available supplies 51	103
monitoring the supplies life 60	103
ordering 51	103
replacing toner cartridge 56	103
T	103
toner cartridge	103
redistributing toner 54	103
replacing the cartridge 56	103
tray	103
adjusting the width and length 32	103
changing the tray size 32	103
loading paper in multi-purpose tray 35	103
ordering an optional tray 52	103
setting the paper size and type 42	103
U	103
understanding the status LED 74	103
Unix	103
system requirements 90	103
using help 46	103
W	103
Windows	103
driver installation for USB cable connected 23, 24	103
system requirements 88	103
User's Guide_Advanced	104
Contents	105
Contents	105
1. Software installation	105
5 Installation for Macintosh	105
7 Reinstallation for Macintosh	105
8 Installation for Linux	105
10 Reinstallation for Linux	105
10 Reinstallation for Linux	105
2. Using a network-connected machine	105
12 Useful network programs	105
13 Wired network setup	105
17 Installing driver over the network	105
24 IPv6 configuration	105
27 Wireless network setup	105
27 Wireless network setup	105
3. Useful setting menus	105
56 Information	105
57 Layout	105
58 Paper	105
59 Graphic	105
60 System setup	105
63 Emulation	105
64 Network	105
65 Admin setup	105
65 Admin setup	105
4. Special features	105
67 Altitude adjustment	105
68 Changing the font setting	105
69 Changing the default print settings	105
70 Setting your machine as a default machine	105
71 Using advanced print features	105
79 Using Direct Printing Utility (Windows only)	105
81 Using memory/hard drive features	105
83 Macintosh printing	105
85 Linux printing	105
87 Unix printing	105
87 Unix printing	105
5. Maintenance	105
90 Storing the toner cartridge	105
92 Tips for moving & storing your machine	105
93 Useful management tools	105
93 Useful management tools	106
6. Troubleshooting	106
105 Paper feeding problems	106
106 Power and cable connecting problems	106
107 Printing problems	106
111 Printing quality problems	106
119 Operating system problems	106
119 Operating system problems	106
Contact SAMSUNG worldwide	106
Contact SAMSUNG worldwide	106
Glossary	106
1. Software installation	107
Installation for Macintosh	108
Reinstallation for Macintosh	110
Installation for Linux	111
Installing the Unified Linux Driver	111
Installing the Smart Panel	111
Installing the Printer Settings Utility	112
Reinstallation for Linux	113
2. Using a network-connected machine	114
Useful network programs	115
SyncThru™ Web Service	115
SyncThru™ Web Admin Service	115
SetIP	115
Wired network setup	116
Printing a network configuration report	116
Setting IP address	116
Installing driver over the network	120
Windows	120
Macintosh	121
Linux	123
UNIX	124
IPv6 configuration	127
Activating IPv6	127
Setting IPv6 addresses	128
Using SyncThru™ Web Service	129
Wireless network setup	130
Getting started	130
Choosing the installation type	130
Using the WPS button	131
Using the menu button	135
Setup using Windows	137
Setup using Macintosh	145
Using a network cable	151
Turning the Wi-Fi network on/off	154
Troubleshooting	154
3. Useful setting menus	158
Information	159
Layout	160
Paper	161
Graphic	162
System setup	163
Emulation	166
Network	167
Admin setup	168
4. Special features	169
Altitude adjustment	170
Changing the font setting	171
Changing the default print settings	172
Setting your machine as a default machine	173
Using advanced print features	174
Printing to a file (PRN)	174
Understanding special printer features	175
Using Direct Printing Utility (Windows only)	182
What is Direct Printing Utility?	182
Printing	182
Using the right-click menu	183
Using memory/hard drive features	184
From the printer driver	184
From the control panel	184
Macintosh printing	186
Printing a document	186
Changing printer settings	186
Printing multiple pages on one sheet	186
Printing on both sides of the paper	187
Using help	187
Linux printing	188
Printing from applications	188
Printing files	189
Configuring Printer Properties	189
Unix printing	191
Proceeding the print job	191
Changing the machine settings	191
5. Maintenance	193
Storing the toner cartridge	194
Handling instructions	194
Toner cartridge usage	194
Estimated cartridge life	195
Tips for moving & storing your machine	196
Useful management tools	197
Samsung AnyWeb Print	197
Using SyncThru™ Web Service	197
Using Samsung Easy Printer Manager (Windows only)	200
Using Samsung Printer Status (Windows only)	202
Using Smart Panel (Macintosh and Linux only)	203
Using the Linux Unified Driver Configurator	204
6. Troubleshooting	208
Paper feeding problems	209
Power and cable connecting problems	210
Printing problems	211
Printing quality problems	215
Operating system problems	223
Common Windows problems	223
Common Macintosh problems	224
Common Linux problems	225
Common PostScript problems	226
Contact SAMSUNG worldwide	227
Glossary	231
Index	244
C	244
Changing 68	244
D	244
direct printing utility 79	244
driver installation	244
Unix 21	244
F	244
features	244
machine features 55	244
font setting 68	244
G	244
general settings 57, 58, 59, 60, 63	244
glossary 127	244
L	244
LCD display	244
browsing the machine status 56	244
Linux	244
common Linux problems 121	244
driver installation for network connected 20	244
driver installation for USB cable connected 8	244
driver reinstallation for USB cable connected 10	244
printer properties 86	244
printing 85	244
unifled driver configurator 100	244
using SetIP 15	244
M	244
machine information 56	244
machine setup	244
machine status 56	244
Macintosh	244
common Macintosh problems 120	244
driver installation for network connected 18	244
driver installation for USB cable connected 5	244
driver reinstallation for USB cable connected 7	244
printing 83	244
using SetIP 14	244
N	244
network	244
driver installation	244
Linux 20	244
Macintosh 18	244
UNIX 21	244
Windows 17	244
general setup 64	244
introducing network programs 12	244
IPv6 configuration 24	244
SetIP program 13, 14, 15, 49	244
N-up printing	244
Macintosh 83	244
O	244
overlay printing	244
create 76	244
delete 77	244
print 77	244
P	244
placing a machine	244
adjusting the altitude 67	244
PostScript driver	244
troubleshooting 122	244
print resolution set	244
Linux 85	244
printer preferences	244
Linux 86	244
Printer Status	244
general information 98, 99	244
printing	245
changing the default print settings 69	245
Linux 85	245
Macintosh 83	245
multiple pages on one sheet of paper	245
Macintosh 83	245
printing on both sides of paper	245
Macintosh 84	245
printing to a file 71	245
UNIX 87	245
using direct printing utility 79	245
printing a document	245
Linux 85	245
Macintosh 83	245
UNIX 87	245
problems	245
paper feeding problems 105	245
power problems 106	245
printing problems 107	245
printing quality problems 111	245
R	245
reports	245
machine information 56, 60	245
S	245
service contact numbers 123	245
SetIP program 13, 49	245
special print features 66	245
supplies	245
estimated toner cartridge life 91	245
SyncThru Web Service	245
general information 93	245
T	245