Xerox 6180N Generic MICR Fundamentals Guide  - Page 114

Problem solving • The customer may issue checks from a single account that uses multiple printers. These printers may not all be Xerox printers and they may be located in different cities. • The account holder may possess a blank check book order for years before using all the checks. Possible misinterpretations In some cases, no reject rate problem exists, but the bank or customer feels that there is a MICR quality problem. If a problem exists, it can be identified using the diagnostic procedures described in the product service documentation and the quality tools discussed earlier in this guide. However, the customer may have misinterpreted a quality control evaluation or used aggressive requirements beyond ANSI standards. Problem solving process MICR problems are usually identified through one of the following: • Problem notification from the bank or other financial institution • Returned documents with correction strips • Errors discovered by internal quality control, within the internal operation For internal errors, operators should follow the visual inspection procedures described in the "Quality control" chapter. For problems that result in returned documents or calls from financial institutions, a detailed and structured analysis should be performed. This analysis involves: • Gathering information from the bank • Collecting the rejected documents • Verifying authenticity of rejected documents • Correlating rejected characters to factors that may have caused the rejection • Verifying effectiveness of corrective measures 7-2 Generic MICR Fundamentals Guide