Xerox 6180N Generic MICR Fundamentals Guide - Page 128
Verifying problem resolution
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Problem solving All Xerox MICR printers incorporate MICR diagnostic test patterns. These forms combine the needs of service diagnosis and call closeout with MICR problem analysis and escalation. You may want to use separate test pattern files to verify individual PostScript, PCL, and LCDS fonts. The MICR line on these forms is in the correct format for reader sorter testing. On the test pattern that is accessed through diagnostics, additional image elements are incorporated to provide insight into potential MICR problems. All of the MICR quality control and diagnostic procedures described in this guide can be performed on these documents. The use of these test patterns with advanced MICR test equipment permits very sophisticated analyses, validating all magnetic waveform characteristics against established expectations. Problem escalation should always include these print samples, to facilitate quick identification of problems. Verifying problem resolution Unlike print quality or paper handling problems, MICR quality problems require some vigilance, even after the source has been identified and the problem resolved to the satisfaction of the customers and their bank. Bank reconciliation processes and check cashing policies may require a month or more for the full benefit of corrective actions to be seen. In the case of blank check books, the old stock may take years to deplete. Depending on the severity of the problem, you may need to take a proactive approach to ensure that MICR performance issues have been resolved. 7-16 Generic MICR Fundamentals Guide