Xerox 6180N Generic MICR Fundamentals Guide - Page 127
Are all the documents accounted for?
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Problem solving • Where in the document do the rejects occur? Determine if they appear consecutively, in groups, or randomly: - Is there a pattern to these rejects? For example, are they the same character, the same field, or do they regularly appear after a certain number of sheets? - Does this pattern suggest that the dry ink cartridge may be defective by repeating the cycle? • Is there an obvious pattern to rejects related to character or position? Inspect to see if a certain character seems to be causing the problem. Does a character fail often if it is in a particular position in the document? • How are blank, backwards, or upside down documents indicated? Find out if there is a special code for these items, or if they are treated as other types of rejects. Are they completely missing from the report, or do they appear garbled? • Are all the documents accounted for? At the end of a print run, the number of accepts plus the number of rejects should equal the total number of documents that were submitted. If they do not, ask the following questions: - Did some of the documents disappear or jam? - Did the system add something? - Did the operator reenter additional documents? Test patterns: alternative to reader sorter testing Reader sorter testing requires the cooperation of the issuing bank, and it addresses only problems with the bank's processing equipment. If appropriate reader sorters are not available, you must rely on analysis of print samples to identify potential quality issues and determine corrective actions for problem machines. Generic MICR Fundamentals Guide 7-15