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3Com 3103 User Guide - Page 106

NBX Feature Codes, continued, Other Ways to Manage Your Voice

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106 CHAPTER 7: FEATURE CODES Table 9 NBX Feature Codes (continued) Feature Feature Code See Caller ID Restriction (CLIR - All) - On/Off F + 889 "Caller ID" in Chapter 6 Caller ID Restriction (CLIR - Next Call) F + 890 "Caller ID" in Chapter 6 Class of Service Override F + 433 + your own extension + # + your "Class of Service Override" in Chapter 5 password + # + the outside party's number Conference Call - Add F + 430 + telephone number + F + 430 "Establishing a Conference Call" in Chapter 4 Conference Call - Drop F + 431 "Establishing a Conference Call" in Chapter 4 Direct Mail Transfer F + 441 + other person's extension + hang up "Direct Mail Transfer" in Chapter 4 Do Not Disturb - On/Off F + 446 "Do Not Disturb" in Chapter 5 Flash F + 260 If your NBX system is connected to a Central Office by one or more Analog Line Card ports, and if the CO provides your organization with a feature such as Call Waiting that requires a flash signal, use this sequence to signal the CO to put the existing call on hold and toggle to the call that is waiting. To return to the first call, repeat F + 260. Forward All Calls to Voice Mail - On/Off F + 440 "Other Ways to Manage Your Voice Mail Messages"in Chapter 3 Hands Free - On/Off F + 100 Set your phone so that internal calls automatically come through your speaker. You answer directly, without lifting the handset. Incoming calls connect with no ring, and the caller can immediately hear you. Hold F + 402 "Putting a Call on Hold" in Chapter 4. Lock Your Telephone - On/Off F + 432 + password + # "Preventing Unauthorized Use of Your Telephone" in Chapter 5 Message Waiting Indicator F + 412 to Phone - Send "Using Message Waiting Indicator to Telephone" in Chapter 6 Message Waiting Indicator F + 413 to Phone - Cancel "Using Message Waiting Indicator to Telephone" in Chapter 6 Message Waiting Indicator F + 414 to Phone - Retrieve "Using Message Waiting Indicator to Telephone" in Chapter 6

Section	Page
NBX® Manager’s Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	12
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3103 Manager’s Telephone	19
Telephone Buttons and Controls	19
Programmable Access Buttons	22
Status Lights for Access Buttons	23
Display Panel	23
Display Panel Contrast	24
Features	25
NBX Messaging	27
NBX Messaging Components	27
Important Considerations	28
Changing Your Password	28
Security Tips	29
Changing Your Name Announcement and Personal Greetings	29
Listening to NBX Messages	30
Message Indicators	30
Listening from Your Computer	31
Listening from Your 3Com Telephone	31
Listening from Any Internal 3Com Telephone	31
Listening from an External Location	31
Managing Your Messages	32
Information About Your Messages	33
Replying to a Message	33
Forwarding a Message	34
Creating and Sending a Message	35
Using Voice Mail Group Lists	36
Viewing System Groups	36
Creating Personal Groups	36
Modifying or Deleting Personal Groups	37
Marking a Message as Private or Urgent	39
Other Ways to Manage Your Voice Mail Messages	40
Other Kinds of Mailboxes	40
Greeting-Only Mailbox	40
Phantom Mailbox	41
Group Mailbox	41
Standard Features	43
Answering a Call	43
Caller ID	44
Answering a Second Call	44
Using the 3Com Telephone Display Panel	44
Dialing a Call	45
An Internal Call	45
An External Call	45
Redialing a Call	46
Forwarding Incoming Calls	46
Call Coverage Points	46
Condition to Forward Calls	46
Setting Call Forward from the Telephone	47
Setting Call Forward from the NetSet Utility	49
Call Forward Precedence	51
Putting a Call on Hold	52
Dialing Another Call	52
More Than One Call	53
Transferring a Call	53
Announced (Screened) Transfer	53
Blind Transfer	54
Direct Mail Transfer	54
Establishing a Conference Call	55
Disconnecting the Last Person That You Called	56
More About Conference Calls	57
Setting the Volume	57
Personalizing Your Telephone	59
Guidelines About Features on NBX Telephones	59
Ringer Tones	60
Speed Dials	60
Personal Speed Dials	60
System-wide Speed Dials	61
Special Case: One-Touch Speed Dials	62
Printing Speed Dial Lists	63
Printing Labels	63
Off-Site Notification	64
Managing Off-site Notification Using the Telephone	68
Do Not Disturb	68
Preventing Unauthorized Use of Your Telephone	70
Telephone Locking	70
Call Permissions	71
Class of Service Override	71
Using a Headset	72
With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone	72
Returning to the Headset After a Long Delay	73
Using Hands Free Active on Intercom	73
Getting More from Your Telephone System	75
Listening to Your Messages in Your E-mail	76
Account (Billing) Codes	76
Caller ID	77
Internal and External Caller ID	78
Calling Line Identity Restriction (CLIR)	78
Call Pickup	79
Directed Call Pickup on a Specific Telephone	80
Group Call Pickup	80
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	81
Automatic Call Distribution	81
Hunt Groups	83
Calling Groups	86
Group Membership	86
Supervisory Monitoring	86
Monitor	87
Whisper	88
Barge-In	88
Change Agent	89
Interactions	89
Call Park	90
Paging	91
Paging the System	92
Paging Zones	92
Configurable Operators	93
How Configurable Operators Work	93
Configuring the Operators	94
Using Message Waiting Indicator to Telephone	95
Sending an MWI Message	95
Retrieving an MWI Message	95
Deleting MWI Messages	96
Cancelling an MWI Message	97
Dialing a Call to a Remote Office	97
Using Unique Extensions	97
Using Site Codes	98
Bridged Extensions	99
Delayed Ringing	100
Using Pulse Dialing	100
Additional Applications	102
Feature Codes	103
NBX Tones	103
Feature Codes with 3Com Telephones	104
3Com Manager’s Telephone	105
Using Feature Codes	105
3Com 3105 and 1105 Attendant Consoles	109
3Com Attendant Console	110
Access Buttons	110
Feature Buttons	110
Attendant Console Labels	113
Opening the 3105 Attendant Console Label Cover	113
Complement Attendant Software	114
Managing Calls	115
Telephone Installation and Maintenance	117
Connecting the Telephone	117
Attaching and Adjusting the Articulating Support Bracket	119
Moving Your Telephone	121
Swapping Telephones	121
Cleaning Your Telephone	121
Troubleshooting Problems	121

Match case Limit results 1 per page

106

HAPTER

7: F

EATURE

ODES

Caller ID Restriction

(CLIR — All) — On/Off

+ 889

“Caller ID”

Chapter 6

Caller ID Restriction

(CLIR — Next Call)

+ 890

“Caller ID”

Chapter 6

Class of Service Override

+ 433 + your own extension + # + your

password +

+ the outside party’s

number

“Class of Service Override”

Chapter 5

Conference Call — Add

+ 430 + telephone number

+ 430

“Establishing a Conference Call”

Chapter 4

Conference Call — Drop

+ 431

“Establishing a Conference Call”

Chapter 4

Direct Mail Transfer

+ 441 + other person’s extension +

hang up

“Direct Mail Transfer”

Chapter 4

Do Not Disturb — On/Off

+ 446

“Do Not Disturb”

Chapter 5

Flash

+ 260

If your NBX system is connected to a

Central Office by one or more Analog

Line Card ports, and if the CO provides

your organization with a feature such as

Call Waiting that requires a flash signal,

use this sequence to signal the CO to

put the existing call on hold and toggle

to the call that is waiting.

To return to the first call, repeat

+ 260.

Forward All Calls to

Voice Mail — On/Off

+ 440

“Other Ways to Manage Your Voice

Mail Messages”

Chapter 3

Hands Free — On/Off

+ 100

Set your phone so that internal calls

automatically come through your

speaker. You answer directly, without

lifting the handset.

Incoming calls connect with no ring, and

the caller can immediately hear you.

Hold

+ 402

“Putting a Call on Hold”

Chapter 4

Lock Your Telephone —

On/Off

+ 432 + password +

“Preventing Unauthorized Use of Your

Telephone”

Chapter 5

Message Waiting Indicator

to Phone — Send

+ 412

“Using Message Waiting Indicator to

Telephone”

Chapter 6

Message Waiting Indicator

to Phone — Cancel

+ 413

“Using Message Waiting Indicator to

Telephone”

Chapter 6

Message Waiting Indicator

to Phone — Retrieve

+ 414

“Using Message Waiting Indicator to

Telephone”

Chapter 6

Table 9

NBX Feature Codes

(continued)

Feature

Feature Code

See