3Com 3103 User Guide - Page 122

Hands Free Active on Intercom, NBX NetSet > NBX

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122 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Table 12 Possible Problems (continued) Possible Problem Suggested Solutions My telephone has "locked ■ Your telephone has lost the connection to the up." system. Remove the Ethernet cord from the jack, and then re-insert it into the jack. ■ Wait a few seconds. If the telephone still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in. Callers cannot leave ■ Your mailbox may be full. Log in to your voice messages on my voice mail. mailbox and delete some messages. ■ Your telephone may be set up for Greeting Only Mailbox. Log in to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. When I park a call, the display panel shows "Park xtn in use," and the call returns to my telephone. You have selected a Call Park extension that is already in use. Try another Call Park extension. Your administrator can add additional Call Park Extensions. For details, see "Call Park" in Chapter 6. When I dial 9 or 8 to access an outside line, the display panel shows "All Ports Busy." No outside lines are available. Try again in a few minutes. After I call another user in my organization, I hear a tone but no ringing. The other user may have the Hands Free Active on Intercom feature enabled. Begin speaking after you hear the tone. For details, see "Using Hands Free Active on Intercom"Chapter 5 On my 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone. You have the Hands Free Active on Intercom feature enabled. For details, see "Using Hands Free Active on Intercom"Chapter 5 When I try to access the Ask your administrator to verify the IP address that you NBX NetSet utility, I do not typed into your web browser. get a response after I type the NBX system's IP address and press Enter. I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility. Press the Message button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. If you are on an analog telephone, see "Setting Up Your Password and Voice Mail for the First Time" in Chapter 1.

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122
A
PPENDIX
A: T
ELEPHONE
I
NSTALLATION
AND
M
AINTENANCE
My telephone has “locked
up.”
■
Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
■
Wait a few seconds. If the telephone still appears to
be locked, disconnect the electrical power for your
telephone, and then plug it back in.
Callers cannot leave
messages on my voice mail.
■
Your mailbox may be full. Log in to your voice
mailbox and delete some messages.
■
Your telephone may be set up for
Greeting Only
Mailbox
. Log in to
NBX NetSet > NBX
Messaging
and clear the
Greeting Only Mailbox
checkbox.
When I park a call, the
display panel shows “Park
xtn in use,” and the call
returns to my telephone.
You have selected a Call Park extension that is already
in use. Try another Call Park extension. Your
administrator can add additional Call Park Extensions.
For details, see
“Call Park”
in
Chapter 6
.
When I dial 9 or 8 to access
an outside line, the display
panel shows “All Ports
Busy.”
No outside lines are available. Try again in a few
minutes.
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the
Hands Free Active on
Intercom
feature enabled. Begin speaking after you
hear the tone. For details, see
“Using Hands Free Active
on Intercom”
Chapter 5
On my 3Com Business
Telephone or 3Com
Manager’s Telephone, all
incoming internal calls
come over my speaker
phone.
You have the
Hands Free Active on Intercom
feature
enabled. For details, see
“Using Hands Free Active on
Intercom”
Chapter 5
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system’s IP
address
and press
Enter
.
Ask your administrator to verify the IP address that you
typed into your web browser.
I am unable to log in to the
NBX NetSet utility.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the
Message
button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see
“Setting Up Your
Password and Voice Mail for the First Time”
in
Chapter 1
.
Table 12
Possible Problems (continued)
Possible Problem
Suggested Solutions