3Com 3103 User Guide - Page 46
Redialing a Call, Forwarding Incoming Calls, Call Coverage Points, Condition to Forward Calls, Redial
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UPC - 662705508740
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46 CHAPTER 4: STANDARD FEATURES Redialing a Call On a 3Com Manager's Telephone: ■ Pick up the handset and press Redial to dial the most recent number that you called. OR ■ Use the Call Logs on the display panel to redial a recently missed, answered, or dialed call. Forwarding Incoming Calls You can choose when and where to forward unanswered incoming calls. Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls. Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your administrator sets up for the group. See "Automatic Call Distribution Groups, Hunt Groups, and Calling Groups" in Chapter 6. When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls. Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant. Condition to Forward Calls You can choose when to forward calls: ■ Default -Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition. ■ Call Forward No Answer - Forwards unanswered incoming calls to a call coverage point when your phone rings for a specified number of rings. ■ Call Forward Busy -Forwards incoming calls to a call coverage point when your phone is busy. If you have multiple lines, all lines must be in use in order for Call Forward Busy to engage.
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