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3Com 3103 User Guide - Page 129

and the Complement Attendant Software, software, Complement Attendant CAS

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personal greeting changing 29 selecting 29 setting the first time 14 personal speed dial buttons 3103 Manager's Telephone 23 personal speed dial numbers 60 personal voice mail group lists creating 36 modifying 37 phantom mailboxes 41 picking up calls 79 feature codes 105 printing labels 63 printing speed dial lists 63 private messages 39 problems, solving 117 programmable Access buttons 1105 Attendant Console 112 3103 Manager's Telephone 21, 22 3105 Attendant Console 111 public address system 91, 92 pulse dialing 100 feature codes 107 Q Quick Reference sheets 17 R receptionist and the Attendant Console 110 and the Complement Attendant Software (CAS) 114 definition 10 Redial button 3103 Manager's Telephone 21 redialing calls 46 feature code 107 release, feature code 107 releasing calls with headset 72 relocating telephones 121 remote notification 64 remote offices, calling 97 replying to voice mail messages 33 ring no answer (call forwarding) 46 ringer tone, choosing 60 volume 57 ringing delayed 100 Do Not Disturb 68 Q 129 RJ-11 jack caution, avoiding use with 3Com Telephones 118 RJ-45 jack caution, using instead of RJ11 118 S scroll buttons 3103 Manager's Telephone 21 security passwords 28, 29 preventing unauthorized outbound calls 70 telephone line on multiple telephones 75 Select button 3103 Manager's Telephone 21 sending messages 35 shared telephone lines bridged extensions 99 delayed ringing 100 hunt groups 81 Shift button 1105 Attendant Console 112 3105 Attendant Console 112 show lists, feature code 107 silent monitor 87 Simultaneous Paging dial code 92 site codes 98 soft buttons 3103 Manager's Telephone 22 soft keys 23 software, Complement Attendant (CAS) 114 sound volume 3103 Manager's Telephone 21 Speaker button 3103 Manager's Telephone 21 speaker phone 3103 Manager's Telephone 21 feature code 107 problems with 122 using 45 volume 57 Speed Dial buttons 3103 Manager's Telephones 23 speed dials 60 One-Touch 62 personal speed dial numbers 60 printing lists of 63 problems with 123 system-wide speed dial numbers 61 supervisory monitoring 86 supervisor 87

Section	Page
NBX® Manager’s Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	12
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3103 Manager’s Telephone	19
Telephone Buttons and Controls	19
Programmable Access Buttons	22
Status Lights for Access Buttons	23
Display Panel	23
Display Panel Contrast	24
Features	25
NBX Messaging	27
NBX Messaging Components	27
Important Considerations	28
Changing Your Password	28
Security Tips	29
Changing Your Name Announcement and Personal Greetings	29
Listening to NBX Messages	30
Message Indicators	30
Listening from Your Computer	31
Listening from Your 3Com Telephone	31
Listening from Any Internal 3Com Telephone	31
Listening from an External Location	31
Managing Your Messages	32
Information About Your Messages	33
Replying to a Message	33
Forwarding a Message	34
Creating and Sending a Message	35
Using Voice Mail Group Lists	36
Viewing System Groups	36
Creating Personal Groups	36
Modifying or Deleting Personal Groups	37
Marking a Message as Private or Urgent	39
Other Ways to Manage Your Voice Mail Messages	40
Other Kinds of Mailboxes	40
Greeting-Only Mailbox	40
Phantom Mailbox	41
Group Mailbox	41
Standard Features	43
Answering a Call	43
Caller ID	44
Answering a Second Call	44
Using the 3Com Telephone Display Panel	44
Dialing a Call	45
An Internal Call	45
An External Call	45
Redialing a Call	46
Forwarding Incoming Calls	46
Call Coverage Points	46
Condition to Forward Calls	46
Setting Call Forward from the Telephone	47
Setting Call Forward from the NetSet Utility	49
Call Forward Precedence	51
Putting a Call on Hold	52
Dialing Another Call	52
More Than One Call	53
Transferring a Call	53
Announced (Screened) Transfer	53
Blind Transfer	54
Direct Mail Transfer	54
Establishing a Conference Call	55
Disconnecting the Last Person That You Called	56
More About Conference Calls	57
Setting the Volume	57
Personalizing Your Telephone	59
Guidelines About Features on NBX Telephones	59
Ringer Tones	60
Speed Dials	60
Personal Speed Dials	60
System-wide Speed Dials	61
Special Case: One-Touch Speed Dials	62
Printing Speed Dial Lists	63
Printing Labels	63
Off-Site Notification	64
Managing Off-site Notification Using the Telephone	68
Do Not Disturb	68
Preventing Unauthorized Use of Your Telephone	70
Telephone Locking	70
Call Permissions	71
Class of Service Override	71
Using a Headset	72
With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone	72
Returning to the Headset After a Long Delay	73
Using Hands Free Active on Intercom	73
Getting More from Your Telephone System	75
Listening to Your Messages in Your E-mail	76
Account (Billing) Codes	76
Caller ID	77
Internal and External Caller ID	78
Calling Line Identity Restriction (CLIR)	78
Call Pickup	79
Directed Call Pickup on a Specific Telephone	80
Group Call Pickup	80
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	81
Automatic Call Distribution	81
Hunt Groups	83
Calling Groups	86
Group Membership	86
Supervisory Monitoring	86
Monitor	87
Whisper	88
Barge-In	88
Change Agent	89
Interactions	89
Call Park	90
Paging	91
Paging the System	92
Paging Zones	92
Configurable Operators	93
How Configurable Operators Work	93
Configuring the Operators	94
Using Message Waiting Indicator to Telephone	95
Sending an MWI Message	95
Retrieving an MWI Message	95
Deleting MWI Messages	96
Cancelling an MWI Message	97
Dialing a Call to a Remote Office	97
Using Unique Extensions	97
Using Site Codes	98
Bridged Extensions	99
Delayed Ringing	100
Using Pulse Dialing	100
Additional Applications	102
Feature Codes	103
NBX Tones	103
Feature Codes with 3Com Telephones	104
3Com Manager’s Telephone	105
Using Feature Codes	105
3Com 3105 and 1105 Attendant Consoles	109
3Com Attendant Console	110
Access Buttons	110
Feature Buttons	110
Attendant Console Labels	113
Opening the 3105 Attendant Console Label Cover	113
Complement Attendant Software	114
Managing Calls	115
Telephone Installation and Maintenance	117
Connecting the Telephone	117
Attaching and Adjusting the Articulating Support Bracket	119
Moving Your Telephone	121
Swapping Telephones	121
Cleaning Your Telephone	121
Troubleshooting Problems	121

Match case Limit results 1 per page

129

personal greeting

changing

selecting

setting the first time

personal speed dial buttons

3103 Manager’s Telephone

personal speed dial numbers

personal voice mail group lists

creating

modifying

phantom mailboxes

picking up calls

feature codes

105

printing labels

printing speed dial lists

private messages

problems, solving

117

programmable Access buttons

1105 Attendant Console

112

3103 Manager’s Telephone

21, 22

3105 Attendant Console

111

public address system

91, 92

pulse dialing

100

feature codes

107

Quick Reference sheets

receptionist

and the Attendant Console

110

and the Complement Attendant Software

(CAS)

114

definition

Redial button

3103 Manager’s Telephone

redialing calls

feature code

107

release, feature code

107

releasing calls with headset

relocating telephones

121

remote notification

remote offices, calling

replying to voice mail messages

ring no answer (call forwarding)

ringer

tone, choosing

volume

ringing

delayed

100

Do Not Disturb

RJ-11 jack caution, avoiding use with 3Com

Telephones

118

RJ-45 jack caution, using instead of RJ11

118

scroll buttons

3103 Manager’s Telephone

security

passwords

28, 29

preventing unauthorized outbound calls

telephone line on multiple telephones

Select button

3103 Manager’s Telephone

sending messages

shared telephone lines

bridged extensions

delayed ringing

100

hunt groups

Shift button

1105 Attendant Console

112

3105 Attendant Console

112

show lists, feature code

107

silent monitor

Simultaneous Paging

dial code

site codes

soft buttons

3103 Manager’s Telephone

soft keys

software, Complement Attendant (CAS)

114

sound volume

3103 Manager’s Telephone

Speaker button

3103 Manager’s Telephone

speaker phone

3103 Manager’s Telephone

feature code

107

problems with

122

using

volume

Speed Dial buttons

3103 Manager’s Telephones

speed dials

One-Touch

personal speed dial numbers

printing lists of

problems with

123

system-wide speed dial numbers

supervisory monitoring

supervisor