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3Com 3103 User Guide - Page 126

3Com 3103 - NBX Manager VoIP Phone Manual

UPC - 662705508740

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126 INDEX calling groups and the Do Not Disturb feature 69 feature code 105 overview 81 sample configuration 86 Calling Line Identity Restriction (CLIR) 78 feature codes 106 CAS 114 change agent (supervisory monitoring) 89 Class of Service (CoS) override 71 feature code 106 cleaning telephones 121 CLIR 78 feature codes 106 coaching 88 codes account and billing 76 feature codes 103 NBX Feature Codes Guide 9 Complement Attendant Software (CAS) computer screens and tabs 114 features 114 introduction 109 keyboard shortcuts 115 Conference button 3103 Manager's Telephone 21 conference calls adding parties 55 dropping last party 56 feature code 106 introduction 55 configurable operators 93 confirmation tone 103 connecting a headset 3102 Business Telephone 72 connecting telephones 59, 121 caution, RJ-45 versus RJ-11 jacks 118 electrical power 117 contrast 24 conventions, documentation 10 creating voice mail messages 35 customer (supervisory monitoring) 87 D delayed ringing 100 dial tone 103 troubleshooting a 3Com Telephone 121 dialing calls other methods 45 redial 46 release with headset 72 switching from pulse to tone 100 direct mail transfer feature code 106 overview 54 Direct Mail Transfer button 1105 Attendant Console 113 3105 Attendant Console 111 directed call pickup 80 display panel 23 3103 Manager's Telephone 20 call logs, user directory, and speed dial lists 44 contrast 24 soft keys 23 Do Not Disturb Feature and call forwarding 51 Do Not Disturb feature 68 feature code 106 dual tone multi-frequency (DTMF) dialing 100 E electrical shock, avoiding 121 e-mail getting voice mail messages in 40 notification of voice mail messages 64 error tone 103 External Paging dial code 92 external telephone calls, dialing 45 F feature active tone 104 feature codes 103 Feature Codes Guide in NBX NetSet utility 13 feature entry tone 103 feature settings Call Forward All 47 Call Forward Busy 46 Call Forward No Answer 46 CLIR-All 79 Do Not Disturb 69, 70 Forward Calls to Mail 48 Find/Phone Tab, Complement Attendant Software (CAS) 114 flash, feature code 106 forgot my password 28, 30 Forward to Voice Mail 47, 106

Section	Page
NBX® Manager’s Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	12
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3103 Manager’s Telephone	19
Telephone Buttons and Controls	19
Programmable Access Buttons	22
Status Lights for Access Buttons	23
Display Panel	23
Display Panel Contrast	24
Features	25
NBX Messaging	27
NBX Messaging Components	27
Important Considerations	28
Changing Your Password	28
Security Tips	29
Changing Your Name Announcement and Personal Greetings	29
Listening to NBX Messages	30
Message Indicators	30
Listening from Your Computer	31
Listening from Your 3Com Telephone	31
Listening from Any Internal 3Com Telephone	31
Listening from an External Location	31
Managing Your Messages	32
Information About Your Messages	33
Replying to a Message	33
Forwarding a Message	34
Creating and Sending a Message	35
Using Voice Mail Group Lists	36
Viewing System Groups	36
Creating Personal Groups	36
Modifying or Deleting Personal Groups	37
Marking a Message as Private or Urgent	39
Other Ways to Manage Your Voice Mail Messages	40
Other Kinds of Mailboxes	40
Greeting-Only Mailbox	40
Phantom Mailbox	41
Group Mailbox	41
Standard Features	43
Answering a Call	43
Caller ID	44
Answering a Second Call	44
Using the 3Com Telephone Display Panel	44
Dialing a Call	45
An Internal Call	45
An External Call	45
Redialing a Call	46
Forwarding Incoming Calls	46
Call Coverage Points	46
Condition to Forward Calls	46
Setting Call Forward from the Telephone	47
Setting Call Forward from the NetSet Utility	49
Call Forward Precedence	51
Putting a Call on Hold	52
Dialing Another Call	52
More Than One Call	53
Transferring a Call	53
Announced (Screened) Transfer	53
Blind Transfer	54
Direct Mail Transfer	54
Establishing a Conference Call	55
Disconnecting the Last Person That You Called	56
More About Conference Calls	57
Setting the Volume	57
Personalizing Your Telephone	59
Guidelines About Features on NBX Telephones	59
Ringer Tones	60
Speed Dials	60
Personal Speed Dials	60
System-wide Speed Dials	61
Special Case: One-Touch Speed Dials	62
Printing Speed Dial Lists	63
Printing Labels	63
Off-Site Notification	64
Managing Off-site Notification Using the Telephone	68
Do Not Disturb	68
Preventing Unauthorized Use of Your Telephone	70
Telephone Locking	70
Call Permissions	71
Class of Service Override	71
Using a Headset	72
With the 3Com Manager’s Telephone and 3Com 3102 Business Telephone	72
Returning to the Headset After a Long Delay	73
Using Hands Free Active on Intercom	73
Getting More from Your Telephone System	75
Listening to Your Messages in Your E-mail	76
Account (Billing) Codes	76
Caller ID	77
Internal and External Caller ID	78
Calling Line Identity Restriction (CLIR)	78
Call Pickup	79
Directed Call Pickup on a Specific Telephone	80
Group Call Pickup	80
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	81
Automatic Call Distribution	81
Hunt Groups	83
Calling Groups	86
Group Membership	86
Supervisory Monitoring	86
Monitor	87
Whisper	88
Barge-In	88
Change Agent	89
Interactions	89
Call Park	90
Paging	91
Paging the System	92
Paging Zones	92
Configurable Operators	93
How Configurable Operators Work	93
Configuring the Operators	94
Using Message Waiting Indicator to Telephone	95
Sending an MWI Message	95
Retrieving an MWI Message	95
Deleting MWI Messages	96
Cancelling an MWI Message	97
Dialing a Call to a Remote Office	97
Using Unique Extensions	97
Using Site Codes	98
Bridged Extensions	99
Delayed Ringing	100
Using Pulse Dialing	100
Additional Applications	102
Feature Codes	103
NBX Tones	103
Feature Codes with 3Com Telephones	104
3Com Manager’s Telephone	105
Using Feature Codes	105
3Com 3105 and 1105 Attendant Consoles	109
3Com Attendant Console	110
Access Buttons	110
Feature Buttons	110
Attendant Console Labels	113
Opening the 3105 Attendant Console Label Cover	113
Complement Attendant Software	114
Managing Calls	115
Telephone Installation and Maintenance	117
Connecting the Telephone	117
Attaching and Adjusting the Articulating Support Bracket	119
Moving Your Telephone	121
Swapping Telephones	121
Cleaning Your Telephone	121
Troubleshooting Problems	121

Match case Limit results 1 per page

126

NDEX

calling groups

and the Do Not Disturb feature

feature code

105

overview

sample configuration

Calling Line Identity Restriction (CLIR)

feature codes

106

CAS

114

change agent (supervisory monitoring)

Class of Service (CoS) override

feature code

106

cleaning telephones

121

CLIR

feature codes

106

coaching

codes

account and billing

feature codes

103

NBX Feature Codes Guide

Complement Attendant Software (CAS)

computer screens and tabs

114

features

114

introduction

109

keyboard shortcuts

115

Conference button

3103 Manager’s Telephone

conference calls

adding parties

dropping last party

feature code

106

introduction

configurable operators

confirmation tone

103

connecting a headset

3102 Business Telephone

connecting telephones

59, 121

caution, RJ-45 versus RJ-11 jacks

118

electrical power

117

contrast

conventions, documentation

creating voice mail messages

customer (supervisory monitoring)

delayed ringing

100

dial tone

103

troubleshooting a 3Com Telephone

121

dialing calls

other methods

redial

release with headset

switching from pulse to tone

100

direct mail transfer

feature code

106

overview

Direct Mail Transfer button

1105 Attendant Console

113

3105 Attendant Console

111

directed call pickup

display panel

3103 Manager’s Telephone

call logs, user directory, and speed dial lists

contrast

soft keys

Do Not Disturb Feature

and call forwarding

Do Not Disturb feature

feature code

106

dual tone multi-frequency (DTMF) dialing

100

electrical shock, avoiding

121

e-mail

getting voice mail messages in

notification of voice mail messages

error tone

103

External Paging

dial code

external telephone calls, dialing

feature active tone

104

feature codes

103

Feature Codes Guide in NBX NetSet utility

feature entry tone

103

feature settings

Call Forward All

Call Forward Busy

Call Forward No Answer

CLIR-All

Do Not Disturb

69, 70

Forward Calls to Mail

Find/Phone Tab, Complement Attendant Software

(CAS)

114

flash, feature code

106

forgot my password

28, 30

Forward to Voice Mail

47, 106