Aastra OpenPhone 73 User Guide - Page 45
Transfer, For the System Administrator: System Settings for Transferring Calls
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Telephoning In a hurry?: A Brief Explanation of Important Functions h Replace the handset in the telephone cradle. The internal participant will be called. If he/she answers, he/ she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time. If the line of the internal participant is busy, you may end the query as described on page 42. Transferring a Call to an External Participant You may also transfer calls to an external participant. The system administrator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way. GR Z M P O Press the R key. Dial the external call number. The person you are calling will be placed on hold. Press the MenuCard key (press briefly). Using the arrow key, select the Transfer menu entry. Press the OK key. Note: When you call an external party and then transfer this person to another external party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the OpenCom 100/OpenCom X300 and occupies two call channels (ISDN user channels). For the System Administrator: System Settings for Transferring Calls ■ You can define the length of time after which a user trying to transfer a call is called back in the Configurator, menu PBX Configuration: System: Timer (Setting: Timeout on diversion to operator). ■ External call transfer authorisation is set in the Configurator, menu User Manager: User groups (Setting: External to external). 43