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Aastra OpenPhone 73 User Guide - Page 68

Enquiry, Toggling, Transfer and Conference

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Telephoning Enquiry, Toggling, Transfer and Conference 2.5 Enquiry, Toggling, Transfer and Conference 2.5.1 Enquiry/Toggling by means of the R-Key or Another Call Key R Z g g h/T g/R G During a call, press the R-key (display in the Info line) and: Dial the internal or external telephone number (for manually-seized trunk calls with the line seizure code digit, e. g. 0, see page 54). or: Press another call key to place an enquiry call with a team member. The original call is put on hold while you are consulting with the third person. To toggle (i.e. switch backwards and forwards between the two calls), press the key of the held subscriber (the LED of this call key flashes and arrow symbol is displayed). End enquiry/toggling by replacing the handset or pressing the disconnect key. Then press the key of the call on hold. You are now reconnected to the caller who was on hold. 2.5.2 Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on page 66). Gh h When the subscriber answers, inform them of the call transfer and hang up. If the subscriber does not answer, hang up; the subscriber is called. 66

Section	Page
OpenPhone 71, 73, 75	1
on the Communications Systems OpenCom 100 and OpenCom X300	1
Contents	3
1. OpenPhone 71/73/75 System Telephones	9
1.1 Using Your Telephone	10
1.1.1 Safety Precautions	10
1.1.2 Installation Site	11
1.1.3 Cleaning	12
1.1.4 Attaching the pedestals and adjusting the inclination	12
1.1.5 Wall Mounting	13
1.2 Key Assignments	13
1.2.1 Dial Keypad with ABC Assignment	17
1.2.2 Call Key of the Telephone (Call Key 1)	17
1.2.3 Programmable Keys	18
1.2.4 Redial Key	19
1.2.5 ABC Key	19
1.2.6 MenuCard Key	19
1.2.7 C Key	19
1.2.8 Info Key	20
1.2.9 Hands-Free/Open-Listening Key	20
1.2.10 Muting Key	21
1.2.11 Disconnect Key	21
1.2.12 Headset Key	21
1.2.13 Enquiry Key	21
1.2.14 Plus/Minus Key	21
1.2.15 ESC Key	22
1.2.16 Arrow Key	22
1.2.17 OK Key	22
1.2.18 The Locking of Your Telephone Interface by the System Administrator	23
1.2.19 Labelling the Keys	23
1.3 Display and MenuCards	25
1.3.1 Changing the Language	25
1.3.2 Info Line(s)	25
1.3.3 Key Lines	26
1.3.4 MenuCard Display	28
1.3.5 Invoking MenuCards and Selecting Items from the List	29
1.3.6 Setting Windows and their Characteristics, Toggling	30
1.3.7 Entering/Deleting Digits	31
1.3.8 Deleting Lists	31
1.3.9 Entering Text	32
1.3.10 Automatic Exit	33
1.4 Keypad Extensions	33
1.4.1 Operating the Keypad Extension Keys	35
1.4.2 Choosing a Key Level	35
1.4.3 Labelling a Key on the Keypad Extension	35
1.5 Using a Headset	35
2. Telephoning	39
2.1 In a hurry?: A Brief Explanation of Important Functions	39
2.1.1 Talking on the Phone: Via Call Keys or the Handset	39
2.1.2 Telephoning	40
2.1.3 Redialling	42
2.1.4 Receiving Calls	42
2.1.5 Who Called?	43
2.1.6 Querying/Toggling, Transferring	44
2.1.7 Audio: Muting, Open-Listening, Adjusting Telephone Volume	46
2.2 General Functions	47
2.2.1 Assignment of Internal and External Call Numbers	47
2.2.2 Signalling on the Call Keys	48
2.2.3 Calls in the Call-waiting Queue	48
2.2.4 Block Dialling/Automatic Dialling	49
2.2.5 Muting	50
2.2.6 Call-charge Display, Duration Display	50
2.2.7 Adjusting the Volume with the Plus/Minus Key	50
2.2.8 Redialling	50
2.2.9 Hands-free, Open-listening Mode	51
2.2.10 Blocked/Unblocked Call Numbers	52
2.2.11 DTMF Postdial/VF Signalling	52
2.2.12 Keypad Dialling	52
2.2.13 Least Cost Routing (LCR)	53
2.2.14 Transmission of Call Numbers	54
2.2.15 MenuCards Before and During a Call	55
2.2.16 MenuCard “Selection” in the Idle State	55
2.3 Making External/Internal Calls	56
2.3.1 Manual or Automatic Line Seizure	56
2.3.2 Making an External Call	57
2.3.3 Making an Internal Call	58
2.3.4 Using Destination Keys to Make Calls	59
2.3.5 Using Routes to Make Calls	59
2.3.6 Busy Display for Trunk Groups and Routes on the System Telephone	60
2.3.7 Ending Calls	60
2.3.8 MenuCard “Conversation”	61
2.3.9 MenuCard “Busy”	63
2.4 Accepting Calls	64
2.4.1 By Lifting the Handset or Pressing a Key	64
2.4.2 Automatic Call Connection	65
2.4.3 Calls During a Conversation	65
2.4.4 MenuCard “Call-waiting”	66
2.4.5 MenuCard “Call”	67
2.4.6 Voicebox Queries	67
2.5 Enquiry, Toggling, Transfer and Conference	68
2.5.1 Enquiry/Toggling by means of the R-Key or Another Call Key	68
2.5.2 Transferring an Internal/External Call to an Internal Subscriber	68
2.5.3 Transferring an External Call to an External Subscriber	69
2.5.4 MenuCard “Subscr (Subscriber) on hold”	70
2.5.5 Internal/External Three-Party Conference	70
2.5.6 MenuCard “Conference”	71
2.6 Special Calls/Functions	72
2.6.1 Accepting an Appointment Call	72
2.6.2 Baby Call	72
2.6.3 Announcements	73
2.6.4 Answering a Callback	74
2.6.5 Doorbell, Door Opener	74
2.6.6 Entrance Intercom Calls	75
2.7 Making Calls from the Telephone Book	76
2.7.1 The Telephone Book	76
2.7.2 MenuCard “Phone book”	77
2.7.3 Speed Dialling	78
2.7.4 Add Phone Numbers to Telephone Book from Lists or during a Call	79
2.8 Hot Desking: Your Telephone Goes Wherever Your Desk Is	81
3. VoIP Telephones	84
4. Team Functions	86
4.1 Managing Calls in a Team	86
4.1.1 Making External/Internal Calls	86
4.1.2 Accepting Calls	88
4.1.3 Enquiry, Toggling and Transfer	89
4.2 Programming the Call Keys	91
4.2.1 MenuCard “Trunk Key”	91
4.2.2 MenuCard “Team Key”	93
4.2.3 MenuCard “Busy Key”	93
4.2.4 Direct-call Key	94
5. Remote-controlled Functions	95
5.1 Remote-Controlled Dialling (Call Through)	95
5.2 Remote-Programmable Call Forwarding	96
5.3 Remote-programmable Voicebox Configuration and Query	97
5.4 Setting up an Internet Connection from Remote (ISP Trigger Call)	98
6. Features and MenuCards	99
6.1 How to Set Features	99
6.2 Main menu	100
6.2.1 MenuCard “Main Menu”	100
6.2.2 MenuCard “Calls”	101
6.2.3 MenuCard “Call Forwarding”	104
6.2.4 MenuCard “Messages”	107
6.2.5 MenuCard “Phone Settings”	109
6.2.6 MenuCard “Protection”	110
6.2.7 MenuCard “Connections”	112
6.2.8 MenuCard “Phone Book”	115
6.2.9 MenuCard “Hotel”	118
6.2.10 MenuCard “Voicebox”	118
6.2.11 MenuCard “Central Settings”	119
6.3 Shortcut Menus	121
6.3.1 MenuCard “Info”	121
6.3.2 MenuCard “Active Features”	121
6.3.3 MenuCard “Trunk Key”	122
6.3.4 MenuCard “Team Key”	122
6.3.5 MenuCard “Busy Key”	122
6.4 Programmable Keys	122
6.4.1 Programming a Destination	123
6.4.2 Programming Features	124
6.4.3 Stacking or Linking Functions	126
7. Appendix	129
7.1 Notes on disposal	129
7.2 Declarations of Conformity	130
7.3 Tones and Ringer Signals	130
7.4 MenuCards in the Idle State	131