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Aastra OpenPhone 73 User Guide - Page 88

Accepting Calls, Using Trunk Keys

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Team Functions Managing Calls in a Team 4.1.2 Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 62. Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and (if configured) acoustically as well. H g L K You can accept the call by picking up the handset or Pressing the trunk key or Pressing the hands-free/open-listening key or Pressing the headset key (prerequisite: the headset is switched on, see page 108). With the trunk keys you can set your telephone to idle either by programming call protection, call diversion or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard "Trunk Key" on page 89). Using Team Keys g For calls for another team member, the call number of the caller (or the name if there is a corresponding entry in the telephone book) and the user name of the team member are shown alternately in the display. You can accept a call for another team member by pressing the appropriate team key on your telephone. You can put the accepted call through to the team member using the team key. You can change the call signalling mode via the trunk keys (see the section entitled MenuCard "Team Key" starting on page 91). Using Busy Keys g When a call comes in for a team member, the LED for the programmed busy key flashes. You accept the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so that the called telephone number remains free. You can forward the accepted call to the team member (refer to section Transferring on page 87). 86

Section	Page
OpenPhone 71, 73, 75	1
on the Communications Systems OpenCom 100 and OpenCom X300	1
Contents	3
1. OpenPhone 71/73/75 System Telephones	9
1.1 Using Your Telephone	10
1.1.1 Safety Precautions	10
1.1.2 Installation Site	11
1.1.3 Cleaning	12
1.1.4 Attaching the pedestals and adjusting the inclination	12
1.1.5 Wall Mounting	13
1.2 Key Assignments	13
1.2.1 Dial Keypad with ABC Assignment	17
1.2.2 Call Key of the Telephone (Call Key 1)	17
1.2.3 Programmable Keys	18
1.2.4 Redial Key	19
1.2.5 ABC Key	19
1.2.6 MenuCard Key	19
1.2.7 C Key	19
1.2.8 Info Key	20
1.2.9 Hands-Free/Open-Listening Key	20
1.2.10 Muting Key	21
1.2.11 Disconnect Key	21
1.2.12 Headset Key	21
1.2.13 Enquiry Key	21
1.2.14 Plus/Minus Key	21
1.2.15 ESC Key	22
1.2.16 Arrow Key	22
1.2.17 OK Key	22
1.2.18 The Locking of Your Telephone Interface by the System Administrator	23
1.2.19 Labelling the Keys	23
1.3 Display and MenuCards	25
1.3.1 Changing the Language	25
1.3.2 Info Line(s)	25
1.3.3 Key Lines	26
1.3.4 MenuCard Display	28
1.3.5 Invoking MenuCards and Selecting Items from the List	29
1.3.6 Setting Windows and their Characteristics, Toggling	30
1.3.7 Entering/Deleting Digits	31
1.3.8 Deleting Lists	31
1.3.9 Entering Text	32
1.3.10 Automatic Exit	33
1.4 Keypad Extensions	33
1.4.1 Operating the Keypad Extension Keys	35
1.4.2 Choosing a Key Level	35
1.4.3 Labelling a Key on the Keypad Extension	35
1.5 Using a Headset	35
2. Telephoning	39
2.1 In a hurry?: A Brief Explanation of Important Functions	39
2.1.1 Talking on the Phone: Via Call Keys or the Handset	39
2.1.2 Telephoning	40
2.1.3 Redialling	42
2.1.4 Receiving Calls	42
2.1.5 Who Called?	43
2.1.6 Querying/Toggling, Transferring	44
2.1.7 Audio: Muting, Open-Listening, Adjusting Telephone Volume	46
2.2 General Functions	47
2.2.1 Assignment of Internal and External Call Numbers	47
2.2.2 Signalling on the Call Keys	48
2.2.3 Calls in the Call-waiting Queue	48
2.2.4 Block Dialling/Automatic Dialling	49
2.2.5 Muting	50
2.2.6 Call-charge Display, Duration Display	50
2.2.7 Adjusting the Volume with the Plus/Minus Key	50
2.2.8 Redialling	50
2.2.9 Hands-free, Open-listening Mode	51
2.2.10 Blocked/Unblocked Call Numbers	52
2.2.11 DTMF Postdial/VF Signalling	52
2.2.12 Keypad Dialling	52
2.2.13 Least Cost Routing (LCR)	53
2.2.14 Transmission of Call Numbers	54
2.2.15 MenuCards Before and During a Call	55
2.2.16 MenuCard “Selection” in the Idle State	55
2.3 Making External/Internal Calls	56
2.3.1 Manual or Automatic Line Seizure	56
2.3.2 Making an External Call	57
2.3.3 Making an Internal Call	58
2.3.4 Using Destination Keys to Make Calls	59
2.3.5 Using Routes to Make Calls	59
2.3.6 Busy Display for Trunk Groups and Routes on the System Telephone	60
2.3.7 Ending Calls	60
2.3.8 MenuCard “Conversation”	61
2.3.9 MenuCard “Busy”	63
2.4 Accepting Calls	64
2.4.1 By Lifting the Handset or Pressing a Key	64
2.4.2 Automatic Call Connection	65
2.4.3 Calls During a Conversation	65
2.4.4 MenuCard “Call-waiting”	66
2.4.5 MenuCard “Call”	67
2.4.6 Voicebox Queries	67
2.5 Enquiry, Toggling, Transfer and Conference	68
2.5.1 Enquiry/Toggling by means of the R-Key or Another Call Key	68
2.5.2 Transferring an Internal/External Call to an Internal Subscriber	68
2.5.3 Transferring an External Call to an External Subscriber	69
2.5.4 MenuCard “Subscr (Subscriber) on hold”	70
2.5.5 Internal/External Three-Party Conference	70
2.5.6 MenuCard “Conference”	71
2.6 Special Calls/Functions	72
2.6.1 Accepting an Appointment Call	72
2.6.2 Baby Call	72
2.6.3 Announcements	73
2.6.4 Answering a Callback	74
2.6.5 Doorbell, Door Opener	74
2.6.6 Entrance Intercom Calls	75
2.7 Making Calls from the Telephone Book	76
2.7.1 The Telephone Book	76
2.7.2 MenuCard “Phone book”	77
2.7.3 Speed Dialling	78
2.7.4 Add Phone Numbers to Telephone Book from Lists or during a Call	79
2.8 Hot Desking: Your Telephone Goes Wherever Your Desk Is	81
3. VoIP Telephones	84
4. Team Functions	86
4.1 Managing Calls in a Team	86
4.1.1 Making External/Internal Calls	86
4.1.2 Accepting Calls	88
4.1.3 Enquiry, Toggling and Transfer	89
4.2 Programming the Call Keys	91
4.2.1 MenuCard “Trunk Key”	91
4.2.2 MenuCard “Team Key”	93
4.2.3 MenuCard “Busy Key”	93
4.2.4 Direct-call Key	94
5. Remote-controlled Functions	95
5.1 Remote-Controlled Dialling (Call Through)	95
5.2 Remote-Programmable Call Forwarding	96
5.3 Remote-programmable Voicebox Configuration and Query	97
5.4 Setting up an Internet Connection from Remote (ISP Trigger Call)	98
6. Features and MenuCards	99
6.1 How to Set Features	99
6.2 Main menu	100
6.2.1 MenuCard “Main Menu”	100
6.2.2 MenuCard “Calls”	101
6.2.3 MenuCard “Call Forwarding”	104
6.2.4 MenuCard “Messages”	107
6.2.5 MenuCard “Phone Settings”	109
6.2.6 MenuCard “Protection”	110
6.2.7 MenuCard “Connections”	112
6.2.8 MenuCard “Phone Book”	115
6.2.9 MenuCard “Hotel”	118
6.2.10 MenuCard “Voicebox”	118
6.2.11 MenuCard “Central Settings”	119
6.3 Shortcut Menus	121
6.3.1 MenuCard “Info”	121
6.3.2 MenuCard “Active Features”	121
6.3.3 MenuCard “Trunk Key”	122
6.3.4 MenuCard “Team Key”	122
6.3.5 MenuCard “Busy Key”	122
6.4 Programmable Keys	122
6.4.1 Programming a Destination	123
6.4.2 Programming Features	124
6.4.3 Stacking or Linking Functions	126
7. Appendix	129
7.1 Notes on disposal	129
7.2 Declarations of Conformity	130
7.3 Tones and Ringer Signals	130
7.4 MenuCards in the Idle State	131