Home » Brother International Manuals » Scanners » Brother International ADS-2800W » Manual Viewer

Brother International ADS-2800W Users Guide - Page 252

Operational and Software Difficulties, Scanning Difficulties

View all Brother International ADS-2800W manuals

Add to My Manuals
Save this manual to your list of manuals

Page 252 highlights

Troubleshooting Operational and Software Difficulties 10 IMPORTANT For technical help, you must contact Brother customer support. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips, visit support.brother.com Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability. Scanning Difficulties 10 Difficulty Cause Suggestions TWAIN or WIA errors appear when starting to scan. (Windows ®) TWAIN or WIA driver has not been chosen as the primary source in your scanning application. Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Scan Settings and then Select to select the Brother TWAIN/WIA driver. TWAIN errors appear when starting to scan. (Macintosh) The TWAIN driver has not been chosen as the primary source in your scanning application. Make sure the Brother TWAIN driver is chosen as the primary source in your application. You can also scan documents using the ICA Scanner Driver. OCR does not work. The scanner resolution is too low. Vertical lines are seen Paper dust has accumulated on the Increase the scanner resolution. Clean the glass strips inside the machine. See 10 in the scanned image. surface of the glass strips. Clean the Scanner and Rollers on page 209. The scanned image is missing.  The Paper Guides are not adjusted to fit the width of the document.  The Auto Deskew feature was set to On when the document was scanned.  The settings are not suitable for your document. For example, a Legal Letter/A4 size document was fed when Executive/A5 Letter was selected as document size.  Adjust the Paper Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the center of the machine as possible. If the document does not stay straight while feeding, use Continuous Scanning.  Set Auto Deskew to Off.  Make sure the document size settings are suitable for your document. Configure the margin settings and adjust the scanning position. For more information, see Adjust the Scanning Position on page 198. 236

Section	Page
User’s Guide ADS-2400N / ADS-2800W / ADS-3000N / ADS-3600W	1
Brother Numbers	2
FAQs (Frequently Asked Questions)	2
For Customer Service	3
User’s Guides and Where Do I Find Them?	4
Getting Started	5
You Can Use the Following Features	10
Manage the machine securely	10
Streamlining Work	10
Saving Space and Managing Your Data	11
Table of Contents	12
1 General Information	17
Using the Documentation	17
Symbols and Conventions Used in the Documentation	17
About This Machine	18
Control Panel Overview (ADS-2400N / ADS-3000N)	19
Control Panel Overview (ADS-2800W / ADS-3600W)	21
Touchscreen LCD	22
Basic Operations	27
Shortcut Settings (ADS-2800W / ADS-3600W)	28
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	30
Adding Apps Shortcuts	31
Adding ID Card Shortcuts (ADS-3600W only)	32
Changing Shortcuts	32
Editing Shortcut Names	33
Deleting Shortcuts	33
Recalling Shortcuts	33
Accessing Brother Utilities (Windows®)	34
General Setup (ADS-2400N / ADS-3000N)	35
Set Date&Time	35
Set Sleep Time	39
Select Your Language	43
Assign the Scan Feature to the Network Device Key 1-3	47
General Setup (ADS-2800W / ADS-3600W)	50
Set the Backlight Brightness	50
Set the Dim Timer for the Backlight	50
Set the Home Screen	50
Select Your Language	51
Memory Storage	51
Beep Volume	51
Automatic Daylight Saving Time	52
Sleep Time	52
Auto Power Off	53
Multifeed Detection	54
Setting Lock (ADS-2800W / ADS-3600W)	55
Set the Password	55
Change the Password	55
Turn Setting Lock On/Off	56
Secure Function Lock 3.0 (ADS-2800W / ADS-3600W)	57
Before You Use Secure Function Lock 3.0	58
Turning Secure Function Lock On/Off	59
Configure Secure Function Lock 3.0 Using Web Based Management	60
Setting Up Card Authentication for Users (For ADS-3600W)	62
Setting Up and Changing the Public Mode	62
Switching Users	64
Active Directory Authentication (ADS-2800W / ADS-3600W)	65
Turning Active Directory Authentication Lock On/Off	65
LDAP Authentication (ADS-2800W / ADS-3600W)	66
Turning LDAP Authentication Lock On/Off	66
2 Document Specifications	67
Acceptable Documents	67
Unacceptable Documents	69
Loading Capacity	70
Area Not to be Perforated	71
Conditions for Multifeed Detection	71
Scanning a Mixed Batch	72
Carrier Sheet Recommendations	73
Notes for Using Carrier Sheets	74
3 Scan Preparation	75
Set Up Your Scanner	75
Load Documents	76
Standard-size Documents	76
Business Cards	78
Plastic Cards	80
Documents Longer than Standard Size	81
Documents Printed on Non-standard Size Paper	82
Documents with Facing Pages	83
Receipts, Clippings, Photos, and Other Documents	83
4 Prepare Your Network for Scanning with Your Computer	85
Before Scanning	85
Before Network Scanning	86
Network License (Windows®)	86
Configure Network Scanning for Windows®	86
Configure Network Scanning for Macintosh	90
Launch the BRAdmin Utility (Windows®)	91
5 Before Scanning	92
6 Scan Using Your Computer	93
Change the ControlCenter4 User Interface (Windows®)	93
Scan Using ControlCenter4 in Home Mode (Windows®)	96
Basic Scan	96
Scan Documents Using the Carrier Sheet	97
Scan Plastic Cards	99
Scan Documents to SharePoint	101
Scan Using ControlCenter4 in Advanced Mode (Windows®)	103
Basic Scan	103
Scan to Image	104
Scan to OCR	105
Scan to E-mail	106
Scan to File	107
Change a Scan Button’s Default Settings	108
Scan Using the Carrier Sheet	108
Scan Plastic Cards	109
Scan Documents to SharePoint	111
Create a Custom Tab (ControlCenter4 Advanced Mode) (Windows®)	113
Create a Custom Tab	113
Create a Custom Button in a Custom Tab	114
Change Scan Settings (ControlCenter4) (Windows®)	115
Scan Using Brother iPrint&Scan (Mac)	122
Change Scan Button Settings from Brother iPrint&Scan (Mac)	122
Scan Using Nuance™ PaperPort™ 14SE or Other Windows® Applications	123
Scan Using Nuance™ PaperPort™ 14SE	123
Scan Using Windows® Photo Gallery or Windows® Fax and Scan	138
Use ABBYY FineReader	139
Scan Using TWAIN Applications (Macintosh)	140
Scan Using TWAIN Applications (for example, Presto! PageManager)	140
TWAIN Driver Settings	141
Scan Using Apple Image Capture (ICA Driver)	144
Scan Using Apple Image Capture	144
ICA Driver Settings	146
7 Scan Using the Control Panel	148
Save Scanned Documents on Your Computer in Home Mode	148
Save Scanned Documents on Your Computer in Advanced Mode	151
Save Scanned Documents on a USB Flash Drive	154
Scan Documents to an FTP Server	158
Start Web Based Management	158
Configure the FTP Default Settings	161
Scan Using FTP Server Profiles	166
Scan Documents to an SFTP Server	168
Start Web Based Management	168
Configure the SFTP Default Settings	171
Scan Using SFTP Server Profiles	176
Scan Documents to a Shared Folder / Network Location (Windows®)	178
Start Web Based Management	178
Configure the Scan to Network Default Settings	181
Scan Using Scan to Network Profiles	186
Scan Documents to SharePoint	188
Start Web Based Management	188
Set Up a Scan to SharePoint Profile	191
Scan Using Web Services (Windows Vista®, Windows® 7, Windows® 8, Windows® 8.1 and Windows® 10)	196
Configuring Settings for Scanning	197
Send Scanned Documents Directly to an Email Address (ADS-2800W / ADS-3600W)	198
Select an Email Address from the Address Book	199
Enter an Email Address Manually	200
Set Up the Address Book (ADS-2800W / ADS-3600W)	201
Register an Email Address	201
Change an Email Address	201
Delete an Email Address	202
Set Up a Group	203
Change a Group	203
Delete a Group	204
Upload Scanned Documents to the Web (ADS-2800W / ADS-3600W)	205
Change Scan to PC Settings (Windows®)	206
Scan Options Using the Touchscreen (ADS-2800W / ADS-3600W)	214
Skip Blank Page Function	214
Adjust the Scanning Position	214
Split a Scanned File and Save	214
Scan a Specific Area	215
Automatically Detect Whether a Document Uses Color	215
Auto Color Detect Adjust	215
8 Managing the Machine from Your Computer	216
Monitor the Machine’s Status from Your Computer (Windows®)	216
Status Monitor Indicators	217
Set Up the Brother Machine from Your Computer	219
9 Routine Maintenance	223
Clean the Outside of the Machine	223
Clean the Scanner and Rollers	225
Replace Supplies	229
Part Names, Numbers, and Life Cycles	229
Check Supplies Replacement Cycle (ADS-2400N / ADS-3000N)	231
Check Supplies Replacement Cycle (ADS-2800W / ADS-3600W)	234
Replace the Pick Up Roller	234
Replace the Reverse Roller	238
Reset the Usage Counters	240
Reset the Usage Counters (ADS-2800W / ADS-3600W)	243
Packing and Shipping the Machine	244
10 Troubleshooting	246
Overview	246
Identifying Your Problem	246
Error and Maintenance Messages	246
Document Jam	250
Operational and Software Difficulties	252
Machine Information	259
Check the Serial Number (ADS-2400N / ADS-3000N)	259
Check the Serial Number (ADS-2800W / ADS-3600W)	261
WLAN Enable/Disable (ADS-2800W / ADS-3600W)	261
LAN Enable/Disable	262
USB Enable/Disable	262
Reset Functions	263
Reset the Machine (ADS-2400N / ADS-3000N)	263
Reset the Machine (ADS-2800W / ADS-3600W)	264
A Specifications	265
General	265
Scanner	267
Direct Scan Feature (Scan to USB)	267
Interfaces	268
Network	268
Computer Requirements	269
B Appendix	270
Entering Text (ADS-2800W / ADS-3600W)	270
Inserting Spaces	270
Making Corrections	270
LED Indications (ADS-2400N / ADS-3000N)	271
Service Call Indications	282
Scan Settings	283

Match case Limit results 1 per page

Troubleshooting

236

Operational and Software Difficulties

IMPORTANT

For technical help, you must contact Brother customer support.

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the

latest FAQs and troubleshooting tips, visit support.brother.com

Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability.

Scanning Difficulties

Difficulty

Cause

Suggestions

TWAIN or WIA errors

appear when starting

to scan. (Windows

)

TWAIN or WIA driver has not been

chosen as the primary source in your

scanning application.

Make sure the Brother TWAIN or WIA driver is

chosen as the primary source in your scanning

application. For example, in Nuance™

PaperPort™ 14SE, click

Scan Settings

and then

Select

to select the Brother TWAIN/WIA driver.

TWAIN errors appear

when starting to scan.

(Macintosh)

The TWAIN driver has not been chosen

as the primary source in your scanning

application.

Make sure the Brother TWAIN driver is chosen

as the primary source in your application.

You can also scan documents using the

ICA Scanner Driver.

OCR does not work.

The scanner resolution is too low.

Increase the scanner resolution.

Vertical lines are seen

in the scanned image.

Paper dust has accumulated on the

surface of the glass strips.

Clean the glass strips inside the machine. See

Clean the Scanner and Rollers

on page 209.

The scanned image is

missing.



The Paper Guides are not adjusted

to fit the width of the document.



The Auto Deskew feature was set

to On when the document was

scanned.



The settings are not suitable for your

document. For example, a Legal

Letter/A4 size document was fed

when Executive/A5 Letter was

selected as document size.



Adjust the Paper Guides to fit the width of the

document. When Scan Size is set to Auto and

you are scanning a document that contains

multiple page sizes, insert narrow pages straight

and as close to the center of the machine as

possible. If the document does not stay straight

while feeding, use Continuous Scanning.



Set Auto Deskew to Off.



Make sure the document size settings are

suitable for your document.

Configure the margin settings and adjust the

scanning position. For more information, see

Adjust the Scanning Position

on page 198.