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Brother International MFC 795CW Network Users Manual - English - Page 138

Troubleshooting, Overview, General problems - specifications

UPC - 012502623311

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10 Troubleshooting 10 Overview 10 This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com. This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Scanning and PC-FAX problems „ Protocol-specific troubleshooting „ Wireless network specific troubleshooting General problems 10 CD-ROM is inserted, but does not start automatically 10 If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute Start.exe in the root directory of the CD-ROM. How to reset the Brother print server to factory default 10 10 You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). (See Restoring the network settings to factory default on page 114.) My computer cannot find the machine/print server My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or BRAdmin Professional 3 10 „ Windows® The Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers. Windows® XP SP2 or greater users: 10 a Click the Start button, Control Panel, Network and Internet Connections. b Double-click Windows Firewall. c Click the General tab. Make sure that Off (not recommended) is selected. d Click OK. 129

Section	Page
NETWORK USER’S GUIDE	1
Table of Contents	6
1 Introduction	10
Overview	10
Network features	12
Network printing	12
Network scanning	12
Network PC-FAX (Not available for DCP models)	12
Network PhotoCapture Center™	12
Management utilities	13
Types of Network Connections	14
Wired network connection example	14
Peer-to-Peer printing using TCP/IP	14
Network Shared Printing	15
Wireless network connection examples	16
Connected to a computer with an access point on the network (Infrastructure mode)	16
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	16
Protocols	17
TCP/IP protocols and functions	17
DHCP/BOOTP/RARP	17
APIPA	17
ARP	17
DNS client	17
NetBIOS name resolution	17
WINS	17
LPR/LPD	17
Custom Raw Port (Default is Port 9100)	18
mDNS	18
TELNET	18
SNMP	18
LLMNR	18
Web Services	18
Other Protocol	18
LLTD	18
2 Configuring your machine for a network with an Ethernet cable connection (Not available for MFC-253CW, MFC-255CW and MFC-257CW)	19
Overview	19
IP addresses, subnet masks and gateways	19
IP address	19
Subnet mask	20
Gateway (and router)	20
Step by step chart	21
Setting up the IP address and subnet mask	22
Using the BRAdmin Light utility to configure your machine as a network printer	22
BRAdmin Light	22
How to configure your machine using the BRAdmin Light utility	22
Using the control panel to configure your machine for a network	24
Using other methods to configure your machine for a network	24
Changing the print server settings	25
Using the BRAdmin Light utility to change the print server settings	25
Using the BRAdmin Professional 3 utility to change the wireless settings (Windows®)	26
Using the Remote Setup to change the print server settings (Not available for Windows Server® 2003/2008) (Not available for DCP models, MFC-253CW, MFC-255CW, MFC-257CW and MFC-295CN)	27
Remote Setup for Windows®	27
Remote Setup for Macintosh	27
Using the control panel to change the print server settings	27
3 Configuring your machine for a wireless network (Not available for DCP-365CN, DCP-395CN and MFC-295CN)	28
Overview	28
Wireless network terms and concepts	29
SSID (Service Set Identifier) and channels	29
Authentication and encryption	29
Authentication methods	29
Encryption methods	30
Network Key	30
Step by step chart for wireless network configuration	31
For Infrastructure mode	31
For Ad-hoc mode	32
Confirm your network environment	33
Connected to a computer with an access point in the network (Infrastructure mode)	33
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	33
Confirm your wireless network setup method	34
Configuration using the machine’s control panel Setup Wizard to configure your wireless network machine	34
Configuration using the SES/WPS/AOSS control panel menu (Infrastructure mode only)	34
Configuration using the PIN Method of Wi-Fi Protected Setup™ (Infrastructure mode only)	35
Configuration using the Brother installer application on the CD-ROM to configure your wireless network machine	36
Configuration temporarily using a network cable	36
Configuring your machine for a wireless network	37
Using the Setup Wizard from the control panel	37
For Touchscreen models	43
Using SES, WPS or AOSS from the control panel menu to configure your machine for a wireless network	48
For Touchscreen models	51
Using the PIN Method of Wi-Fi Protected Setup™	53
For Touchscreen models	55
Using the Brother automatic installer application on the CD-ROM to configure your machine for a wireless network	56
4 Wireless configuration for Windows® using the Brother installer application (For DCP-373CW, DCP-375CW, DCP-377CW, DCP-593CW, DCP-595CW, DCP-597CW, MFC-495CW and MFC-795CW)	57
Configuration in Infrastructure mode	58
Before configuring the wireless settings	58
Configure the wireless settings	59
Configuration using SES, WPS or AOSS from the control panel menu (Automatic wireless mode)	66
Before configuring the wireless settings	66
Configure the wireless settings	66
Configuration in Ad-hoc Mode	71
Before configuring the wireless settings	71
Configure the wireless settings	71
5 Wireless Configuration for Macintosh using the Brother installer application (For DCP-373CW, DCP-375CW, DCP-377CW, DCP-593CW, DCP-595CW, DCP-597CW, MFC-495CW and MFC-795CW)	81
Configuration in Infrastructure mode	82
Before configuring the wireless settings	82
Configure the wireless settings	83
Configuration using SES, WPS or AOSS from the control panel menu (Automatic wireless mode)	90
Before configuring the wireless settings	90
Configure the wireless settings	90
Configuration in Ad-hoc Mode	95
Before configuring the wireless settings	95
Configure the wireless settings	95
6 Control panel setup	104
Network menu	104
TCP/IP	104
BOOT Method	104
IP Address	106
Subnet Mask	107
Gateway	108
Node Name	109
WINS Config	110
WINS Server	111
DNS Server	113
APIPA	114
Setup Wizard (For wireless models)	116
SES/WPS/AOSS (For wireless models)	116
WPS w/PIN code (For wireless models)	116
WLAN Status (For wireless models)	116
Status	116
Signal	117
SSID	118
Comm.Mode	119
Ethernet (Not available for MFC-253CW, MFC-255CW and MFC-257CW)	120
MAC Address	121
Network I/F (For wireless models, not available for MFC-253CW, MFC-255CW and MFC-257CW)	122
WLAN Enable (For MFC-253CW, MFC-255CW and MFC-257CW)	122
Restoring the network settings to factory default	123
Printing the Network Configuration List	124
7 Driver Deployment Wizard (Windows® only)	125
Overview	125
Connection methods	125
Peer-to-Peer	125
Network Shared	126
How to install the Driver Deployment Wizard software	127
Using the Driver Deployment Wizard software	128
8 Network printing from Windows® basic TCP/IP Peer-to-Peer printing	131
Overview	131
Configuring the standard TCP/IP port	132
Printer driver not yet installed	132
Printer driver already installed	133
Other sources of information	133
9 Network printing from a Macintosh	134
Overview	134
How to choose the print server (TCP/IP)	134
Changing the print server settings	137
Changing the configuration using the Remote Setup (Not available for DCP models, MFC-253CW, MFC-255CW, MFC-257CW and MFC-295CN)	137
Using the BRAdmin Light utility to change the print server settings	137
Other sources of information	137
10 Troubleshooting	138
Overview	138
General problems	138
Network print software installation problems	140
Printing problems	142
Scanning and PC Fax problems	143
Wireless network troubleshooting	145
Wireless setup problems	145
Wireless connection problem	145
Appendix A	146
Using services	146
Other ways to set the IP address (for advanced users and administrators)	146
Using DHCP to configure the IP address	146
Using BOOTP to configure the IP address	147
Using RARP to configure the IP address	148
Using APIPA to configure the IP address	148
Using ARP to configure the IP address	149
Using the TELNET console to configure the IP address	150
Installation when using a Network Print Queue or Share (printer driver only)	151
Installation when using Web Services (Windows Vista®)	152
Appendix B	153
Print server specifications	153
Wired network (Not available for MFC-253CW, MFC-255CW and MFC-257CW)	153
Wireless network (Not available for DCP-365CN, DCP-395CN and MFC-295CN)	154
Function table and default factory settings	156
Entering Text	163
For Touchscreen models	163
Inserting spaces	163
Making corrections	163
Repeating letters	163
For MFC models	164
For DCP models	165
Appendix C	166
Open Source Licensing Remarks	166
Part of the software embedded in this product is gSOAP software.	166
This product includes SNMP software from WestHawk Ltd.	166
OpenSSL statements	167
OpenSSL License	167
Original SSLeay License	168