Brother International MFC-J280W Users Manual - English - Page 102

Sending Faxes, Receiving Faxes continued, Start, Difficulty, Suggestions

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Receiving Faxes (continued) Difficulty Cannot receive a fax. (continued) Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) uu page 41.) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT. jack, and then plug the telephone line cord from your answering machine into the EXT. jack. 3 Set your answering machine to answer within 4 rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press l 5 1 and Start to send a fax." 5 Set your answering machine to answer calls. 6 Set your Brother machine's Receive Mode to External TAD. (See Choose the correct Receive Mode uu page 33.) Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive uu page 37.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP uu page 93.) Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says "RESULT:NG". Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (uuAdvanced User's Guide: Reports) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get "RESULT:NG" on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (uuAdvanced User's Guide: Turning off Memory Receive operations), print fax messages from the machine's memory (uuAdvanced User's Guide: Printing a fax from the memory), or cancel a Delayed Fax or Polling Job. (See Canceling a fax in progress uu page 31.) (uuAdvanced User's Guide: Checking and canceling waiting jobs) If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference / VoIP uu page 93.) 88

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88
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (
External TAD
mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See
Connecting an external TAD (telephone answering device)
uu
page 41.)
1
Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2
Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3
Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press
l
51
and
Start
to send a fax.”
5
Set your answering machine to answer calls.
6
Set your Brother machine’s Receive Mode to
External TAD
. (See
Choose
the correct Receive Mode
uu
page 33.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See
Easy Receive
uu
page 37.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to
Basic(for VoIP)
. (See
Telephone line interference / VoIP
uu
page 93.)
Sending Faxes
Difficulty
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(
uu
Advanced User’s Guide:
Reports
)
Transmission Verification Report
says “
RESULT
:
NG
”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “
RESULT
:
NG
” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (
uu
Advanced User’s Guide:
Turning off
Memory Receive operations
), print fax messages from the machine’s memory
(
uu
Advanced User’s Guide:
Printing a fax from the memory
), or cancel a Delayed
Fax or Polling Job. (See
Canceling a fax in progress
uu
page 31.)
(
uu
Advanced User’s Guide:
Checking and canceling waiting jobs
) If the problem
continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to
Basic(for VoIP)
.
(See
Telephone line interference / VoIP
uu
page 93.)
Receiving Faxes (continued)
Difficulty
Suggestions