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Brother International MFC-J280W Users Manual - English - Page 105

PhotoCapture Center™ Difficulties MFC-J625DW, Network Difficulties, Difficulty, Suggestions - scan check connection

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Troubleshooting PhotoCapture Center™ Difficulties (MFC-J625DW) Difficulty Removable Disk does not work properly. Cannot access Removable Disk from Desktop icon. Part of my photo is missing when printed. Suggestions 1 Take out the memory card or USB Flash memory drive and put it back in again. 2 If you have tried "Eject" from within Windows®, take out the memory card or USB Flash memory drive before you continue. 3 If an error message appears when you try to eject the memory card or USB Flash memory drive, it means the card is being accessed. Wait a while and then try again. 4 If all of the above do not work, turn off your PC and machine, and then turn them on again. Make sure that you have correctly inserted the memory card or USB Flash memory drive. Make sure that Borderless printing and Cropping are turned off. (uuAdvanced User's Guide: Borderless printing and Cropping) Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (uuAdvanced User's Guide: Reports) and check the current Network settings printed in this list. If you are using a wireless connection or are having Network problems uuNetwork User's Guide: Troubleshooting The network scanning feature does not work. (Windows® users) It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: In Name: Enter any description, for example Brother NetScan. In Port number: Enter 54925. In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. (Macintosh users) B Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2. The network PC-Fax Receive feature does not work. (MFC-J625DW) (Windows® users only) It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926. In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. 91

Section	Page
BASIC USER’S GUIDE MFC-J280W MFC-J625DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary	16
Viewing Documentation	16
Viewing Documentation (Windows®)	16
Viewing Documentation (Macintosh)	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
1.9\	22
Status LED (MFC-J625DW only)	23
Basic Operations	23
Favorite Settings	24
Registering Favorite Settings	24
Changing Favorite Settings	25
Deleting Favorite Settings	25
Recalling Favorite Settings	25
2 Loading paper	26
Loading paper and other print media	26
Loading envelopes and postcards	29
About envelopes	29
Loading envelopes and postcards	29
Loading photo paper (MFC-J625DW only)	31
Printable area	34
Paper settings	35
Paper Type	35
Paper Size	35
Acceptable paper and other print media	36
Recommended print media	36
Handling and using print media	37
Paper capacity of the output paper tray cover	37
Choosing the right print media	38
Paper type and size for each operation	38
Paper weight, thickness and capacity	39
3 Loading documents	40
How to load documents	40
Using the ADF (MFC-J625DW only)	40
Document Sizes and Weights	40
How to load documents	40
Using the scanner glass	41
Document Sizes Supported	41
How to load documents	41
Unscannable area	42
4 Sending a fax	43
How to send a fax	43
Stop faxing	45
Setting scanner glass size for faxing	45
Color fax transmission	45
Canceling a fax in progress	45
Transmission Verification Report	45
5 Receiving a fax	47
Receive Modes	47
Choose the correct Receive Mode	47
Using Receive Modes	49
Fax Only	49
Fax/Tel	49
Manual	49
External TAD	49
Receive Mode settings	50
Ring Delay	50
F/T Ring Time (Fax/Tel mode only)	50
Easy Receive	51
If Easy Receive is On:	51
If Easy Receive is Off:	51
6 Telephone services and external devices	52
Telephone services	52
Voice Mail	52
Distinctive Ring	53
What does your telephone company's “Distinctive Ring” do?	53
What does Brother's “Distinctive Ring” do?	53
Do you have Voice Mail?	53
Before you choose the ring pattern to register	53
Registering the Distinctive Ring pattern	54
Turning off Distinctive Ring	54
Connecting an external TAD (telephone answering device)	55
Connections	56
Recording an outgoing message (OGM) on an external TAD	56
Multi-line connections (PBX)	57
External and extension telephones	57
Connecting an external or extension telephone	57
Using external and extension telephones	58
If you answer a call and no one is on the line:	58
Using a non-Brother cordless external telephone	58
Using remote codes	58
Fax Receive code	58
Telephone Answer Code	58
Changing the remote codes	59
7 Dialing and storing numbers	60
How to dial	60
Manual dialing	60
Speed Dialing	60
Fax Redial	60
Storing numbers	61
Storing a pause	61
Storing Speed Dial numbers	61
Changing Speed Dial names or numbers	62
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	65
Paper Options	65
Paper Type	65
Paper Size	66
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive (MFC-J625DW only)	67
PhotoCapture Center™ operations (PHOTO mode)	67
Using a memory card or USB Flash memory drive	67
Getting started	68
Print Images	70
View Photos	70
PhotoCapture Center™ print settings	70
How to scan to a memory card or USB Flash memory drive	71
10 How to print from a computer	72
Printing a document	72
11 How to scan to a computer	73
Scanning a document	73
Scanning using the SCAN key	73
Scanning using a scanner driver	74
Scanning using the ControlCenter	74
A Routine maintenance	75
Replacing the ink cartridges	75
Cleaning and checking the machine	78
Cleaning the scanner	78
Cleaning the print head	79
Checking the print quality	79
Checking the print alignment	80
B Troubleshooting	81
Error and Maintenance messages	81
Error animation	89
Transferring your faxes or Fax Journal report (MFC-J625DW only)	89
Transferring faxes to another fax machine	89
Transferring faxes to your PC	89
Transferring the Fax Journal report to another fax machine	90
Document jam (MFC-J625DW)	90
Document is jammed in the top of the ADF unit	90
Document is jammed inside the ADF unit	91
Printer jam or paper jam	91
Paper is jammed at the front of the machine (MFC-J625DW)	91
Paper is jammed at the back of the machine (MFC-J625DW)	93
Paper is jammed at the front and back of the machine	94
Troubleshooting	97
If you are having difficulty with your machine	97
Dial Tone	107
Telephone line interference / VoIP	107
Machine Information	108
Checking the serial number	108
Reset functions	108
How to reset the machine	108
C Menu and features	109
On-screen programming	109
Menu table	110
Entering Text	132
Inserting spaces	132
Making corrections	132
Repeating letters	132
D Specifications	133
General	133
Print media	135
Fax	136
Copy	137
PhotoCapture Center™ (MFC-J625DW only)	138
PictBridge (MFC-J625DW only)	139
Scanner	140
Printer	141
Interfaces	142
Computer requirements	143
Consumable items	144
Network (LAN)	145
Index	146

Match case Limit results 1 per page

Troubleshooting

PhotoCapture Center™ Difficulties (MFC-J625DW)

Difficulty

Suggestions

Removable Disk does not work

properly.

Take out the memory card or USB Flash memory drive and put it back in

again.

If you have tried “Eject” from within Windows

, take out the memory card or

USB Flash memory drive before you continue.

If an error message appears when you try to eject the memory card or USB

Flash memory drive, it means the card is being accessed. Wait a while and

then try again.

If all of the above do not work, turn off your PC and machine, and then turn

them on again.

Cannot access Removable Disk

from Desktop icon.

Make sure that you have correctly inserted the memory card or USB Flash

memory drive.

Part of my photo is missing when

printed.

Make sure that Borderless printing and Cropping are turned off.

(

Advanced User’s Guide:

Borderless printing

and

Cropping

)

Network Difficulties

Difficulty

Suggestions

Cannot print over the network.

Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (

Advanced User’s Guide:

Reports

) and

check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems

Network User’s Guide:

Troubleshooting

The network scanning feature does

not work.

(Windows

users)

It is necessary to configure the third-party Security/Firewall Software to allow

Network scanning. To add port 54925 for Network scanning, enter the information

below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.

(Macintosh users)

Re-select your machine in the

Device Selector

application located in

Macintosh HD

Library

Printers

Brother

Utilities

DeviceSelector

or from the

model list in ControlCenter2.

The network PC-Fax Receive

feature does not work.

(MFC-J625DW)

(Windows

users only)

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

In Name: Enter any description, for example Brother PC-FAX Rx.

In Port number: Enter 54926.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party

Security/Firewall Software or contact the software manufacturer.