Brother International MFC-J280W Users Manual - English - Page 83

Stop/Exit, Error Message, Cause, Action, Cannot Detect, Cannot Print, Replace Ink, Comm.Error - cannot print error message

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Troubleshooting Error Message Cannot Detect Cannot Print Replace Ink Comm.Error Connection Fail Cover is Open Data Remaining Disconnected Document Jam (MFC-J625DW) Cause Action You installed a new ink cartridge too Take out the new ink cartridge and quickly and the machine did not detect re-install it slowly until it clicks. it. If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. An ink cartridge is not installed properly. Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 61.) One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. Replace the ink cartridges. (See Replacing the ink cartridges uu page 61.) Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. You tried to poll a fax machine that is Check the other fax machine's polling not in Polled Waiting mode. setup. The scanner cover is not completely Lift the scanner cover and then close it closed. again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Print data is left in the machine's Press Stop/Exit. The machine will memory. cancel the job and clear it from the B memory. Try to print again. The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP uu page 93.) The document was not inserted or fed properly, or the document scanned from the ADF was too long. (See Using the ADF (MFC-J625DW only) uu page 26.) (See Document jam (MFC-J625DW) uu page 76.) 69

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Troubleshooting
69
B
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu
page 61.)
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu
page 61.)
Comm.Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail
You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open
The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining
Print data is left in the machine's
memory.
Press
Stop/Exit
. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See
Telephone
line interference / VoIP
uu
page 93.)
Document Jam
(MFC-J625DW)
The document was not inserted or fed
properly, or the document scanned
from the ADF was too long.
(See
Using the ADF (MFC-J625DW
only)
uu
page 26.)
(See
Document jam (MFC-J625DW)
uu
page 76.)
Error Message
Cause
Action