Brother International PEDESIGN 7.0 Quick Reference Guide - English - Page 48

Troubleshooting

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Troubleshooting If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer or Brother Customer Service. Problem Estimated Cause Solution Page An operation not described in the instal- lation procedure was performed. (For exam- Follow the instructions and corple, Cancel was clicked rectly perform the procedure. 12 The software is not installed or the CD-ROM was correctly. removed before the pro- cedure was completed.) The installer does not automatically start up. Refer to memo: "If the installer does not automatically start up". 14 The message "No card writer module is connected. Please connect card writer module." appeared. The driver for the USB card writer module is not installed correctly. When the USB connector is correctly plugged into the USB port, the installer for the driver of the USB card writer module starts up. For details, refer to "Installing the driver for the card writer module" on page 16. If the operation described at the left does not correct the problem, go to the Web site mentioned under "Technical Support". (Refer to page 22.) The message "Old version is not installed correctly. Please install old version before installing this updated program." appears when the upgrade is being installed, even though an older version (version 5 or 6) is installed. The installation information for the old version on the computer is not working properly. Uninstall the older version from the computer, install the older version again, and then perform the upgrade. If the operation described at the left does not correct the problem, go to the Web site mentioned under "Technical Support". (Refer to page 22.) When upgrading from ver- sion 5.0 or 5.01, the installation was completed correctly, but the message "No card writer module is connected. Please connect card writer module." appeared, and the The upgrade from version 5.0 or 5.01 was performed with the USB card writer module connected. When the USB card writer module is unplugged, then replugged into the PC, the installer for the driver of the USB card writer module starts up. 16 application does not start up. 46

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46
If you have a problem, check the following solutions. If the solutions suggested do not correct the
problem, contact your authorized dealer or Brother Customer Service.
Problem
Estimated Cause
Solution
Page
The software is not installed
correctly.
An operation not
described in the instal-
lation procedure was
performed. (For exam-
ple, Cancel was clicked
or the CD-ROM was
removed before the pro-
cedure was completed.)
Follow the instructions and cor-
rectly perform the procedure.
12
The installer does not
automatically start up.
Refer to memo: “If the installer
does not automatically start
up”.
14
The message “No card writer
module is connected. Please
connect card writer module.”
appeared.
The driver for the USB
card writer module is not
installed correctly.
When the USB connector is
correctly plugged into the USB
port, the installer for the driver
of the USB card writer module
starts up.
For details, refer to “Installing
the driver for the card writer
module” on page 16.
If the opera-
tion described
at the left does
not correct
the problem,
go to the Web
site mentioned
under “Techni-
cal Support”.
(Refer to page
22.)
The message “Old version
is not installed correctly.
Please install old version
before installing this updated
program.” appears when the
upgrade is being installed,
even though an older version
(version 5 or 6) is installed.
The installation informa-
tion for the old version
on the computer is not
working properly.
Uninstall the older version from
the computer, install the older
version again, and then perform
the upgrade.
If the opera-
tion described
at the left does
not correct
the problem,
go to the Web
site mentioned
under “Techni-
cal Support”.
(Refer to page
22.)
When upgrading from ver-
sion 5.0 or 5.01, the installa-
tion was completed correctly,
but the message “No card
writer module is connected.
Please connect card writer
module.” appeared, and the
application does not start up.
The upgrade from ver-
sion 5.0 or 5.01 was
performed with the USB
card writer module con-
nected.
When the USB card writer
module is unplugged, then rep-
lugged into the PC, the installer
for the driver of the USB card
writer module starts up.
16
Troubleshooting