Canon MAXIFY MB5420 MB5400 series PDF User Manual Mac - Page 1006

• In Windows Vista, right-click "Canon XXX series Printer" icon (where "XXX" is your printer's name), and then select Properties. 4. Click Ports tab to check port settings. Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in Printer column is selected for Print to the following port(s). • If setting is incorrect: Reinstall the MP Drivers from the Setup CD-ROM or the Canon website. • If printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer". Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name. In Windows 7 or Windows Vista, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name. If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website. Check3 Make sure printer is properly connected to computer. If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use. Check4 Make sure MP Drivers are installed correctly. Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. Check5 When printer is connected to your computer with a USB cable, check device status from your computer. Follow the procedure below to check the device status. 1. Open the Device Manager on your computer as shown below. If the User Account Control screen appears, follow the on-screen instructions. • In Windows 10, right-click Start button and select Device Manager. • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager. 1006