Canon MAXIFY MB5420 MB5400 series PDF User Manual Mac - Page 963

IJ Scan Utility Error Messages If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution. Error Code 152 153 157 Error Message There is not enough memory. Exit other applications to increase available memory. The image you attempted to scan is in a size that cannot be opened in the specified application. Change the settings so that the image size is reduced. Cannot communicate with scanner for these reasons: - Scanner is turned off. - (If using Wired LAN connection) It is disconnected from Wired LAN. - (If using wireless LAN connection) Signal strength is poor due to obstructions. - Network connection is prohibited by security software. - Different scanner on the network is selected. Solution • The memory required to start IJ Scan Utility cannot be obtained; exit other applications. • Reduce the resolution or output size and scan again. • With network connection, check the connection status and reconnect as required. If the same error message still appears, restart the computer. Check the above and try scanning again. If you still cannot communicate, restart the computer. 201 A required file is missing or corrupted, or settings are incorrect. • Reinstall the scanner driv- Try the installation again. er from our website. • Reinstall IJ Scan Utility from our website. 202 An internal error has occurred. Take the following measures. - Check the scanner status. - Restart the scanner. - Restart the computer, then try again. - Reinstall the scanner driver. • An internal error has occurred. Take the following measures. ◦ Check the scanner status. ◦ Restart the scanner. ◦ Restart the computer, then try again. ◦ Reinstall the scanner driver. 230 A scanner driver supporting this software is not installed. Install it • Reinstall the scanner driv- and try again. er from our website. 231 Cannot complete the scan. The disk space is insufficient. • Delete unnecessary files on the hard disk and scan again. 232 Cannot save the file. The disk is write-protected. Cancel the protection or use another disk. • Cancel the write protection on the disk. 963