Canon MAXIFY MB5420 MB5400 series PDF User Manual Mac - Page 965

Scanner Driver Error Messages Error Message Error in scanner. See the manual for solutions. USB connection: Cannot communicate with scanner for these reasons: - Scanner is turned off. - USB cable is disconnected. Please check and try again. Network connection: Cannot communicate with scanner for these reasons: - Scanner is turned off. - (If using Wired LAN connection) It is disconnected from Wired LAN. - (If using wireless LAN connection) Signal strength is poor due to obstructions. - Network connection is prohibited by security software. - Different scanner on the network is selected. Solution • Make sure that your scanner or printer and the computer are connected correctly. • Your scanner or printer may be damaged. Restart the computer, then reconnect your scanner or printer. If the same error message still appears, contact the service center. • Make sure that your scanner or printer is turned on. • Make sure that the selected scanner is correct. Refer to the application's manual for details. • With USB connection, check the connection of the USB cable and reconnect as required. • With network connection, check the connection status and reconnect as required. Please check and try again. A required file is missing or corrupted, or settings are incorrect. Try the installa- • Reinstall the scanner driver from tion again. our website. Cannot write or read file. • Exit running applications, check that there is sufficient free space on the hard disk, then scan again. • Make sure that there is no problem with the destination folder, file name, or access permission. There is not enough free disk space to complete the scan. • Delete unnecessary files on the hard disk and scan again. Printer is in use or an error has occurred. Check status. • Check the printer status. The scanner is not available while in use by another application or user. • Close the other application. 965