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Canon imageCLASS 2300N Basic Guide for imageCLASS 2300 - Page 124

Troubleshooting

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Troubleshooting 10 CHAPTER This chapter highlights any problems that may occur during the operation of the machine, and solutions that may be helpful in ﬁxing them. List of Error Messages 10-2 Self-Diagnostic Display 10-2 When Problems Occur during Fax Operations 10-8 Sending Documents 10-8 Receiving Documents 10-11 Other Problems 10-13 When You Have Trouble Printing 10-14 Service Call Message 10-16 If You Cannot Solve the Problem 10-17 10-1

Section	Page
Manuals for the Machine	3
How This Manual Is Organized	4
Contents	5
Preface	9
How to Use This Manual	9
Symbols Used in This Manual	9
Keys Used in This Manual	9
Operations and Terms Used in This Manual	10
Legal Notices	12
Laser Safety	12
CDRH Regulations	13
International Energy Star Program	14
Trademarks	14
Copyright	14
Disclaimers	15
Legal Limitations on the Usage of Your Product and the Use of Images	15
Important Safety Instructions	16
Installation	16
Power Supply	17
Handling	18
Maintenance and Inspections	19
Consumables	20
Other Warnings	21
Set-Up Help & Product Registration (USA)	21
Canon Canada Information/Service Center	21
Supplies & Accessories	21
Introduction	24
Where to Find Help	25
Set-Up Sheets	25
Book Manuals	26
PDF Manuals and Software (CD-ROMs)	27
Features of the imageCLASS 2300	28
Model Configurations	28
Setting Up Machine Functions	29
Parts and Their Functions	30
External View	30
Internal View	31
Control Panel Parts and Functions	32
Documents	36
Placing Originals (For Copying, Faxing, Scanning)	37
Orientation	38
Platen Glass	39
Feeder	41
Print Media	44
Paper Type	45
Loading Paper	47
Adjusting the Paper Drawer Guides	51
Copying - Basic Operations	56
Overview of Copying Operations	57
Copy Operations	59
More Information	64
Faxing - Basic Operations	66
Overview of Fax Operations	67
Setting Up the Machine for Fax Operations	69
Connecting the Telephone Line	69
Setting the Current Date and Time	70
Registering the Required Sender Information	72
Registering the Machine's Fax Number	73
Registering the Unit's Name	75
Registering the Sender Information (TX Terminal ID)	77
Fax Sending Operations	80
More Information	83
Printer/Fax Driver Software	84
Introduction	85
System Requirements	86
Installing the Software	87
More Information	87
I-Fax - Basic Operations	88
Overview of the I-Fax Functions	89
Setting Up the Machine for Using I-Fax	90
Sendig and Receiving I-Fax	91
Sending I-Fax by One-Touch Speed Dialing, Coded Speed Dialing, or Access Code	91
Manual I-Fax Sending	93
Receiving I-Fax	95
More Information	96
Printing - Basic Operations	98
Features of the Printer	99
Connecting to a Computer	101
Connecting to a Network	101
Connecting through a Parallel Interface	102
Connecting through a USB Interface	102
Printing a Document	103
Canceling a Print Job	104
Maintenance	106
Replacing the Toner Cartridge	107
Routine Cleaning	115
Platen Glass and Cover	115
Feeder Cleaning	116
Roller Cleaning	120
More Information	122
Troubleshooting	124
List of Error Messages	125
Self-Diagnostic Display	125
When Problems Occur during Fax Operations	131
Sending Documents	131
Receiving Documents	134
Other Problems	136
When You Have Trouble Printing	137
Service Call Message	139
If You Cannot Solve the Problem	140
Appendix	142
Machine Specifications	143
Main Unit	143
Feeder	145
Fax Specifications	146
Printer Specifications	147
Controller Specifications	147
Software Specifications	147
Interface Specifications	148
Parallel Interface (Centronics Compliant)	148

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CHAPTER

10-1

Troubleshooting

This chapter highlights any problems that may occur during the operation of the machine, and

solutions that may be helpful in

ﬁ

xing them.

List of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-2

Self-Diagnostic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-2

When Problems Occur during Fax Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-8

Sending Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-8

Receiving Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-11

Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-13

When You Have Trouble Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-14

Service Call Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-16

annot

olve the

roblem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-17