Canon imageCLASS 2300N Basic Guide for imageCLASS 2300 - Page 135

dential mailbox settings., Did the other party specify the correct subaddress and password for your

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The documents you received are of poor quality. Cause 1 Is your toner cartridge running low on toner? Remedy Remove your toner cartridge and gently tilt it from side to side five or six times to redistribute the remaining toner. If this does not solve the problem, replace with a new toner cartridge. Cause 2 Is the platen glass of the other party's fax machine clean? Remedy Copy a document on your machine. If the document is clean, the problem lies with the sender's fax machine. Contact the sender, and ask them to clean their fax machine. Your machine switches to memory substitution reception even though paper is present. Cause Are the setting options to select the DRAWER ELIGIBLTY correct? Remedy Correct the fax reception options for selecting the DRAWER ELIGIBLTY. Troubleshooting You cannot receive a confidential document in your confidential mailbox. Cause 1 Is a confidential mailbox set? Remedy Check your confidential mailbox settings. Cause 2 Did the other party specify the correct subaddress and password for your confidential mailbox? Remedy Contact the other party and check. 10 You cannot perform polling. Cause 1 Did you specify the other party's subaddress or password correctly? Remedy Check the other party's registered subaddress or password and specify the same number. Cause 2 Is the other party's fax machine set to automatic reception? Remedy Contact the other party and check. Cause 3 Is a document set on the other party's machine? Remedy Contact the other party and check. 10-12 When Problems Occur during Fax Operations

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When Problems Occur during Fax Operations
10-12
The documents you received are of poor quality.
Cause 1
Is your toner cartridge running low on toner?
Remedy
Remove your toner cartridge and gently tilt it from side to side
fi
ve or six times
to redistribute the remaining toner. If this does not solve the problem, replace
with a new toner cartridge.
Cause 2
Is the platen glass of the other party's fax machine clean?
Remedy
Copy a document on your machine. If the document is clean, the problem lies
with the sender's fax machine. Contact the sender, and ask them to clean their
fax machine.
Your machine switches to memory substitution reception even though paper is present.
Cause
Are the setting options to select the DRAWER ELIGIBLTY correct?
Remedy
Correct the fax reception options for selecting the DRAWER ELIGIBLTY.
You cannot receive a con
fi
dential document in your con
fi
dential mailbox.
Cause 1
Is a con
fi
dential mailbox set?
Remedy
Check your con
fi
dential mailbox settings.
Cause 2
Did the other party specify the correct subaddress and password for your
con
fi
dential mailbox?
Remedy
Contact the other party and check.
You cannot perform polling.
Cause 1
Did you specify the other party's subaddress or password correctly?
Remedy
Check the other party's registered subaddress or password and specify the
same number.
Cause 2
Is the other party's fax machine set to automatic reception?
Remedy
Contact the other party and check.
Cause 3
Is a document set on the other party's machine?
Remedy
Contact the other party and check.
Troubleshooting
10