Cisco 2970 Hardware Installation Guide - Page 20

Contacting TAC by Telephone, P1-Your production network is down, causing a critical impact to business

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Obtaining Technical Assistance Preface If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen Contacting TAC by Telephone If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: • P1-Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available. • P2-Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available. Catalyst 2900 Series XL Hardware Installation Guide xx 78-6461-04

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Preface
Obtaining Technical Assistance
xx
Catalyst 2900 Series XL Hardware Installation Guide
78-6461-04
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC
by telephone and immediately open a case. To obtain a directory of toll-free
numbers for your country, go to the following website:
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.