Cisco WRVS4400N Administration Guide - Page 181

I am not getting an IP address on the Internet with my Internet connection.

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Troubleshooting A STEP 3 At the command prompt, type ping 192.168.1.1 and press Enter. • If you get a reply, the computer is communicating with the router. • If you do NOT get a reply, check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter. STEP 4 At the command prompt, type ping followed by your Internet IP address and press Enter. The Internet IP Address can be found in the web interface of the router. For example, if your Internet IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press Enter. • If you get a reply, the computer is connected to the router. • If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem. STEP 5 At the command prompt, type ping www.cisco.com and press Enter. • If you get a reply, the computer is connected to the Internet. If you cannot open a web page, try the ping command from a different computer to verify that your original computer is not the cause of the problem. • If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to verify that your original computer is not the cause of the problem. I am not getting an IP address on the Internet with my Internet connection. STEP 1 Refer to "I want to test my Internet connection." on page 180 above to verify that you have connectivity. STEP 2 If you need to clone the MAC address of your Ethernet adapter onto the router, see Cloning Your Network Adapter's MAC Address onto Your Router, page 57. STEP 3 Make sure you are using the right Internet settings. Contact your ISP to see if your Internet connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to Configuring Internet Connection Settings, page 40. STEP 4 Make sure you use the right cable. Check to see if the Internet LED is solidly lit. Cisco WRVS4400N Wireless-N Gigabit Security Router with VPN Administration Guide 181

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Troubleshooting
Cisco WRVS4400N Wireless-N Gigabit Security Router with VPN Administration Guide
181
A
STEP 3
At the command prompt, type
ping 192.168.1.1
and press
Enter
.
•
If you get a reply, the computer is communicating with the router.
•
If you do NOT get a reply, check the cable, and make sure
Obtain an IP
address automatically
is selected in the TCP/IP settings for your Ethernet
adapter.
STEP 4
At the command prompt, type
ping
followed by your Internet IP address and press
Enter
. The Internet IP Address can be found in the web interface of the router. For
example, if your Internet IP address is 1.2.3.4, you would enter
ping 1.2.3.4
and
press
Enter
.
•
If you get a reply, the computer is connected to the router.
•
If you do NOT get a reply, try the ping command from a different computer
to verify that your original computer is not the cause of the problem.
STEP 5
At the command prompt, type
ping www.cisco.com
and press
Enter
.
•
If you get a reply, the computer is connected to the Internet. If you cannot
open a web page, try the ping command from a different computer to verify
that your original computer is not the cause of the problem.
•
If you do NOT get a reply, there may be a problem with the connection. Try
the ping command from a different computer to verify that your original
computer is not the cause of the problem.
I am not getting an IP address on the Internet with my Internet
connection.
STEP 1
Refer to
“I want to test my Internet connection.” on page 180
above to verify
that you have connectivity.
STEP 2
If you need to clone the MAC address of your Ethernet adapter onto the router, see
Cloning Your Network Adapter’s MAC Address onto Your Router, page 57
.
STEP 3
Make sure you are using the right Internet settings. Contact your ISP to see if your
Internet connection type is DHCP
, Static IP Address, or PPPoE (commonly used by
DSL consumers). Please refer to
Configuring Internet Connection Settings,
page 40
.
STEP 4
Make sure you use the right cable. Check to see if the Internet LED is solidly lit.