Compaq LTE 5000 Compaq LTE 5000 Family of Personal Computers Beyond Setup - Page 127

Ch 13 Troubleshooting

Get Compaq LTE 5000 - Notebook PC PDF manuals and user guides View all Compaq LTE 5000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 127 highlights

Chapter 13 Troubleshooting If you have a problem with your computer, you may be able to solve it easily with the aid of this chapter and the online Troubleshooting help. This chapter provides a brief checklist for solving minor problems and a list of possible problems and solutions for the following topics: s Audio s Keyboard s Battery/Battery Gauge s Memory s CD-ROM Drive s PC Card (PCMCIA) s Diskette/Diskette Drive s Pointing device s Hard Drive s Power s Hardware s Printer s Infrared s Screen (display and external monitor) For online Troubleshooting help, click the Start button, click Help, click the Contents tab, then double-click Troubleshooting. Doubleclick the type of problem you are having, and a troubleshooter asks questions to help identify and solve the problem. (The online Compaq Troubleshooting provides information similar to that provided in this chapter.) For a list of possible error messages during the Power-On Self-Test (POST), see Appendix A. NOTE: A message on the screen does not necessarily mean that an error condition exists. It may be nothing more than an information message about what the computer is doing, or a prompt reminding you to enter information or press a key. If you are unable to solve a problem with the troubleshooting tips in this chapter and the online Troubleshooting help, follow the instructions in Chapter 11, "Running Compaq Diagnostics", to run Computer Checkup from the Compaq Diagnostics diskette. If you find it necessary to call technical support, you will be asked for the printed Computer Checkup error message log or for a list of the error messages. Refer to "Compaq Support" in the Preface of this guide for information about calling Compaq. Troubleshooting 13-1

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Chapter 13
Troubleshooting
13-1
Troubleshooting
If you have a problem with your computer, you may be able to solve it
easily with the aid of this chapter and the online Troubleshooting help.
This chapter provides a brief checklist for solving minor problems and
a list of possible problems and solutions for the following topics:
■
Audio
■
Keyboard
■
Battery/Battery Gauge
■
Memory
■
CD-ROM Drive
■
PC Card (PCMCIA)
■
Diskette/Diskette Drive
■
Pointing device
■
Hard Drive
■
Power
■
Hardware
■
Printer
■
Infrared
■
Screen (display and external
monitor)
For online Troubleshooting help, click the Start button, click Help,
click the Contents tab, then double-click Troubleshooting. Double-
click the type of problem you are having, and a troubleshooter asks
questions to help identify and solve the problem. (The online
Compaq
Troubleshooting
provides information similar to that provided in this
chapter.)
For a list of possible error messages during the Power-On Self-Test
(POST), see Appendix A.
NOTE:
A message on the screen does not necessarily mean that an
error condition exists. It may be nothing more than an information
message about what the computer is doing, or a prompt reminding you
to enter information or press a key.
If you are unable to solve a problem with the troubleshooting tips in
this chapter and the online Troubleshooting help, follow the
instructions in Chapter 11, "Running Compaq Diagnostics", to run
Computer Checkup from the Compaq Diagnostics diskette. If you find
it necessary to call technical support, you will be asked for the printed
Computer Checkup error message log or for a list of the error
messages. Refer to "Compaq Support" in the Preface of this guide for
information about calling Compaq.