Compaq LTE 5000 Compaq LTE 5000 Family of Personal Computers Beyond Setup - Page 134

Solving Diskette and Diskette Drive, Problems

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Solving Diskette and Diskette Drive Problems Problem Cannot access diskette drive. Cannot access diskette drive in expansion base Diskette drive icon stays on. Diskette drive cannot write to a diskette. Probable Cause Solution(s) Diskette drive is not seated properly. Shut down the computer, remove and reinsert the diskette drive, then turn on the computer. Real mode device drivers have Remove the check marks from the not been loaded. docked and undocked configurations in Standard Floppy Disk Controller Properties to unload the protected mode drivers and then restart the computer. (Refer to Chapter 6, "Working with Removable Drives", for information on accessing a diskette drive in the expansion base.) Diskette is damaged. Run the Windows ScanDisk program. Diskette is write-protected. Disable the diskette's write-protect feature or use a diskette that is not write-protected. Diskette is not formatted. Double-click the My Computer icon, click the icon for the disk you want to format, click the File menu, then click Format. Diskette has a bad sector. Run the Windows ScanDisk program. Copy files to hard drive or another diskette and reformat the diskette. Drive error has occurred. Click the Device Manager tab in System Properties, then doubleclick Disk Drives and verify the diskette drive is recognized. Double-click the diskette drive to view the status and settings for the drive. Run Computer Checkup from the Compaq Diagnostics diskette (Refer to Chapter 11, "Running Compaq Diagnostics"). Continued 13-8 Troubleshooting

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13-8
Troubleshooting
Solving Diskette and Diskette Drive
Problems
Problem
Probable Cause
Solution(s)
Cannot access
diskette drive.
Diskette drive is not seated
properly.
Shut down the computer, remove
and reinsert the diskette drive,
then turn on the computer.
Cannot access
diskette drive in
expansion base
Real mode device drivers have
not been loaded.
Remove the check marks from the
docked and undocked
configurations in Standard Floppy
Disk Controller Properties to
unload the protected mode drivers
and then restart the computer.
(Refer to Chapter 6, "Working with
Removable Drives", for
information on accessing a
diskette drive in the expansion
base.)
Diskette drive icon
stays on.
Diskette is damaged.
Run the Windows ScanDisk
program.
Diskette drive
cannot write to a
diskette.
Diskette is write-protected.
Disable the diskette’s write-protect
feature or use a diskette that is not
write-protected.
Diskette is not formatted.
Double-click the My Computer
icon, click the icon for the disk you
want to format, click the File menu,
then click Format.
Diskette has a bad sector.
Run the Windows ScanDisk
program. Copy files to hard drive
or another diskette and reformat
the diskette.
Drive error has occurred.
Click the Device Manager tab in
System Properties, then double-
click Disk Drives and verify the
diskette drive is recognized.
Double-click the diskette drive to
view the status and settings for the
drive.
Run Computer Checkup from the
Compaq Diagnostics diskette
(Refer to Chapter 11, "Running
Compaq Diagnostics").
Continued