Compaq LTE 5000 Compaq LTE 5000 Family of Personal Computers Beyond Setup - Page 143

Solving Printer Problems

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Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Problem Probable Cause Solution(s) Printer will not turn The signal cable may not be on. connected properly, or the printer is unplugged. Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Printer will not print. Printer is not turned on or is offline. Turn the printer on and set it to online. Correct printer driver is not installed. Double-click the Printer icon in Control Panel to add a new printer. Also refer to the printer documentation. Printer that is set up for a Connect the printer to the network is not connected to the network. network. Printer cable is too long, unshielded, or defective. Replace the cable. Paper tray is empty. Fill the paper tray with paper and set the printer to online. Printer prints Correct printer driver is not garbled information. installed. Double-click the Printer icon in Control Panel to add a new printer. Also refer to the printer documentation. Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer. Cable is damaged. Replace the cable. Troubleshooting 13-17

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Troubleshooting
13-17
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to
the documentation provided with your printer for instructions. If the
self-test fails, it is a printer-specific problem. Also refer to the printing
section of your application documentation.
Problem
Probable Cause
Solution(s)
Printer will not turn
on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
Correct printer driver is not
installed.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Printer that is set up for a
network is not connected to the
network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to online.
Printer prints
garbled information.
Correct printer driver is not
installed.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Cable is not
connected properly.
Ensure that the printer signal
cable is properly connected to
the computer.
Cable is damaged.
Replace the cable.