Compaq dx7500 Service Reference Guide: HP Compaq dx7500 Business PC - Page 167

Solving Hard Drive Problems, Table C-4

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Solving Hard Drive Problems Table C-4 Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows Vista, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Microsoft Windows XP, right-click Start, click Explore, and a file. select a drive. Select File > Properties > Tools. Under Error- checking, click Check Now. In Microsoft Windows Vista, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 168 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure SATA1 in Computer Setup. Controller is Enabled in the Advanced menu. Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. Solving Hard Drive Problems 157

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Solving Hard Drive Problems
Table C-4
Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
In Microsoft Windows XP, right-click
Start
, click
Explore
, and select a drive. Select
File
>
Properties
>
Tools
. Under
Error-checking
, click
Check Now
.
In Microsoft Windows Vista, right-click
Start
, click
Explore
, and right-click on a drive. Select
Properties
then select the
Tools
tab. Under
Error-
checking
click
Check Now
.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
In Microsoft Windows XP, right-click
Start
, click
Explore
, and
select a drive. Select
File
>
Properties
>
Tools
. Under
Error-
checking
, click
Check Now
.
In Microsoft Windows Vista, right-click
Start
, click
Explore
,
and right-click on a drive. Select
Properties
then select the
Tools
tab. Under
Error-checking
click
Check Now
.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems
on page
168
section. If the system still
does not recognize the new device, check to see if the device
is listed within Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the probable cause
is a hardware problem.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure
SATA1
Controller
is
Enabled
in the
Advanced
menu.
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from a diskette that is not bootable.
Remove the diskette from the diskette drive.
Solving Hard Drive Problems
157