Compaq dx7500 Service Reference Guide: HP Compaq dx7500 Business PC - Page 168

Solving Hard Drive Problems continued

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Table C-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard 1. Insert a bootable diskette into the diskette drive and drive may have been damaged. restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. System files missing or not properly installed. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 3. Install system files for the appropriate operating system. Hard drive boot priority needs to be changed in Computer Setup. Run the Computer Setup utility and change the boot priority in Boot > Boot Device Priority. Bootable hard drive is not attached as first in a multi-hard drive If attempting to boot from a hard drive, ensure it is attached to configuration. the system board connector labeled SATA 0. Bootable hard drive's controller is not listed first in the Boot Order. Run the Computer Setup utility and change the hard drive boot order in Boot > Boot Device Priority > Hard Drive Group Boot Priority. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure SATA1 in Computer Setup. Controller is Enabled in the Advanced menu. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Boot > Boot Device Priority. Hard drive is damaged. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. 158 Appendix C Troubleshooting Without Diagnostics

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Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
System files missing or not properly installed.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using Fdisk: If NFTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
3.
Install system files for the appropriate operating system.
Hard drive boot priority needs to be changed in Computer
Setup.
Run the Computer Setup utility and change the boot priority
in
Boot
>
Boot Device Priority
.
Bootable hard drive is not attached as first in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board connector labeled SATA 0.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and change the hard drive boot
order in
Boot
>
Boot Device Priority
>
Hard Drive Group
Boot Priority
.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure
SATA1
Controller
is
Enabled
in the
Advanced
menu.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence
in
Boot
>
Boot Device Priority
.
Hard drive is damaged.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power button
again.
Table C-4
Solving Hard Drive Problems (continued)
158
Appendix C
Troubleshooting Without Diagnostics