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Compaq dx7500 Service Reference Guide: HP Compaq dx7500 Business PC - Page 196

Remote ROM Flash, Client Management Suite

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Index Symbols/Numerics 24-pin power pin assignments 142 4-pin power pin assignments 145 A access panel MT removal and replacement 48 SFF removal and replacement 92 access to computer, controlling 30 Altiris AClient 16 Client Management Suite 21 Deployment Solution Agent 16 asset tracking 30 audio problems 164 B Backup and Recovery Manager 21 battery disposal 45 MT removal and replacement 85 SFF removal and replacement 134 beeps, error codes 180 bezel blanks SFF removal and replacement 94 BIOS HPQFlash 23 Remote ROM Flash 23 bootable device creating 26 USB flash media device 26 C cable connections MT 61 SFF 96 cable lock provision 34 cable management MT 59 SFF 95 cable pinouts SATA data 35 cautions AC power 37 cables 44 cooling fan 43 electrostatic discharge 38 keyboard cleaning 42 keyboard keys 43 CD-ROM or DVD problems 173 change notification 22 changing operating systems, support 29 changing password 32 chassis MT illustrated 37 cleaning computer 42 mouse 43 safety precautions 42 clearing password 33 Client Management Interface 17 Client Manager from Symantec 20 cloning tools, software 15 CMOS resetting jumper 182 computer cleaning 42 configuring power button 29 connecting MT drive cables 63 connecting SFF drive cables 98 connections MT system board 61 SFF system board 96 connector pin assignments 140 controlling access to computer 30 country power cord set requirements 147 Customer Support 148, 183 D deleting password 33 delimiter characters, table 33 deployment tools, software 15 diagnostic tool for hard drives 34 diagnostics utility 9 disassembly preparation SFF 91 diskette drive MT installing 70 MT removing 68 SFF installing 108 SFF removing 105 diskette problems 155 drive positions MT 62 drive, protecting 34 drives connecting cables, MT 63 connecting cables, SFF 98 locations 97 MT installing 63 MT removal and replacement 62 SFF installing 98 SFF removal and replacement 97 dual-state power button 29 DVI pin assignments 145 186 Index

Section	Page
Installing and Customizing the Software	11
Installing the Operating System	11
Installing or Upgrading Device Drivers	11
HP Backup and Recovery Manager	11
Computer Setup (F10) Utility	13
Computer Setup (F10) Utilities	13
Using Computer Setup (F10) Utilities	13
Computer Setup—Main	14
Computer Setup—Advanced	15
Computer Setup—Power	16
Computer Setup—Boot	17
Computer Setup—Exit	17
Recovering the Configuration Settings	18
Computer Diagnostic Features	19
HP Insight Diagnostics	19
Accessing HP Insight Diagnostics	19
Survey Tab	20
Test Tab	21
Status Tab	21
Log Tab	22
Help Tab	22
Saving and Printing Information in HP Insight Diagnostics	23
Downloading the Latest Version of HP Insight Diagnostics	23
Protecting the Software	23
HP Backup and Recovery Manager	24
Desktop Management	25
Initial Configuration and Deployment	25
HP Software Agent	26
Altiris Deployment Solution Agent	26
Remote System Installation	27
Software Updating and Management	27
HP Client Management Interface	27
HP SoftPaq Download Manager	28
HP System Software Manager	28
HP ProtectTools Security Manager	29
HP Client Automation Starter and Standard Editions	29
HP Client Automation Enterprise Edition	30
HP Client Manager from Symantec	30
Altiris Client Management Suite	31
HP Client Catalog for Microsoft System Center & SMS Products	31
HP Backup and Recovery Manager	31
Verdiem Surveyor	32
HP Proactive Change Notification	32
Subscriber’s Choice	32
Retired Solutions	33
ROM Flash	33
Remote ROM Flash	33
HPQFlash	33
Boot Block Emergency Recovery Mode	33
Replicating the Setup	34
Copying to Single Computer	34
Copying to Multiple Computers	35
Creating a Bootable Device	36
Supported USB Flash Media Device	36
Unsupported USB Flash Media Device	37
Dual-State Power Button	39
HP Web Site Support	39
Industry Standards	40
Asset Tracking and Security	40
Password Security	41
Establishing a Supervisor Password Using Computer Setup	41
Entering a Supervisor Password or User password	42
Changing a Supervisor or User password	42
Deleting a Supervisor or User Password	43
National Keyboard Delimiter Characters	43
Clearing Passwords	43
Cable Lock Provision	44
Fault Notification and Recovery	44
Drive Protection System	44
Surge-Tolerant Power Supply	44
Thermal Sensor	44
Serial ATA (SATA) Drive Guidelines and Features	45
SATA Hard Drives	45
SATA Hard Drive Cables	45
SATA Data Cable	45
SMART ATA Drives	46
Hard Drive Capacities	46
Identifying the Chassis, Routine Care, and Disassembly Preparation	47
Chassis Designations	47
Microtower (MT)	47
Small Form Factor (SFF)	48
Electrostatic Discharge Information	48
Generating Static	48
Preventing Electrostatic Damage to Equipment	49
Personal Grounding Methods and Equipment	49
Grounding the Work Area	50
Recommended Materials and Equipment	50
Operating Guidelines	51
Routine Care	52
General Cleaning Safety Precautions	52
Cleaning the Computer Case	52
Cleaning the Keyboard	52
Cleaning the Monitor	53
Cleaning the Mouse	53
Service Considerations	53
Power Supply Fan	53
Tools and Software Requirements	53
Screws	54
Cables and Connectors	54
Hard Drives	54
Lithium Coin Cell Battery	54
Removal and Replacement Procedures Microtower (MT) Chassis	56
Serial Number Location	56
Preparation for Disassembly	57
Access Panel	58
Front Bezel	59
Bezel Blanks	60
Memory	61
DDR2-SDRAM DIMMs	61
Populating DIMM Sockets	62
Installing Memory Modules	63
Expansion Cards	65
Cable Management	69
Cable Connections	71
Drives	72
Drive Positions	72
Installing Additional Drives	73
System Board Drive Connections	74
Removing an Optical Drive	75
Installing an Optical Drive into the 5.25-inch Drive Bay	76
Removing an External 3.5-inch Drive	78
Installing a Drive into the 3.5-inch External Drive Bay	80
Removing an Internal 3.5-inch Hard Drive	81
Installing an Internal 3.5-inch Hard Drive	84
Front I/O and USB Panel Housing Assembly	87
Power Switch/LED Assembly	88
Speaker	89
System Fan	90
Heatsink assembly	91
Processor	92
Power Supply	93
System Board	94
Battery	95
Type 1 Battery Holder	96
Type 2 Battery Holder	96
Type 3 Battery Holder	97
Installing a Security Lock	98
Cable Lock	98
Padlock	98
HP Business PC Security Lock	99
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	101
Preparation for Disassembly	101
Access Panel	102
Front Bezel	103
Bezel Blanks	104
Cable Management	105
Cable Connections	106
Drives	107
Drive Positions	107
Installing Additional Drives	108
System Board Drive Connections	110
Removing an Optical Drive	111
Installing an Optical Drive into the 5.25-inch Drive Bay	113
Removing an External 3.5-inch Drive	115
Installing a Drive into the 3.5-inch External Drive Bay	118
Removing an Internal 3.5-inch Hard Drive	121
Installing an Internal 3.5-inch Hard Drive	123
Memory	125
DDR2-SDRAM DIMMs	125
Populating DIMM Sockets	126
Installing DIMMs	127
Removing or Installing an Expansion Card	130
Plastic Wire/Cable Fastener and Clips	135
Front I/O Device	136
Power Switch Assembly	137
Speaker	138
Heatsink	139
Processor	140
Power Supply	141
System Board	142
Battery	144
Type 1 Battery Holder	145
Type 2 Battery Holder	145
Type 3 Battery Holder	146
Installing a Security Lock	147
Cable Lock	147
Padlock	147
HP Business PC Security Lock	148
Connector Pin Assignments	150
Keyboard	150
Mouse	150
USB	151
Microphone	151
Headphone	151
Line-in Audio	151
Line-out Audio	151
Monitor	152
24-Pin Power	152
PCI Express	153
PCI Express	154
4-Pin Power (for CPU)	155
DVI Connector	155
SPDIF	155
Power Cord Set Requirements	156
General Requirements	156
Japanese Power Cord Requirements	156
Country-Specific Requirements	157
Troubleshooting Without Diagnostics	158
Safety and Comfort	158
Before You Call for Technical Support	158
Helpful Hints	159
Solving General Problems	161
Solving Power Problems	164
Solving Diskette Problems	165
Solving Hard Drive Problems	167
Solving Media Card Reader Problems	169
Solving Display Problems	170
Solving Audio Problems	174
Solving Printer Problems	175
Solving Keyboard and Mouse Problems	176
Solving Hardware Installation Problems	178
Solving Network Problems	180
Solving Memory Problems	182
Solving CD-ROM and DVD Problems	183
Solving USB Flash Drive Problems	185
Solving Front Panel Component Problems	186
Solving Internet Access Problems	187
Solving Software Problems	189
Interpreting POST Audible Codes	190
Resetting the Password Jumper	191
Resetting the CMOS Jumper	192
Contacting Customer Support	193
Specifications	194
Minitower	194
Small Form Factor	195

Match case Limit results 1 per page

Index

Symbols/Numerics

24-pin power pin

assignments

142

4-pin power pin assignments

145

access panel

MT removal and

replacement

SFF removal and

replacement

access to computer,

controlling

Altiris

AClient

Client Management Suite

Deployment Solution

Agent

asset tracking

audio problems

164

Backup and Recovery

Manager

battery

disposal

MT removal and

replacement

SFF removal and

replacement

134

beeps, error codes

180

bezel blanks

SFF removal and

replacement

BIOS

HPQFlash

Remote ROM Flash

bootable device

creating

USB flash media device

cable connections

SFF

cable lock provision

cable management

SFF

cable pinouts

SATA data

cautions

AC power

cables

cooling fan

electrostatic discharge

keyboard cleaning

keyboard keys

CD-ROM or DVD problems

173

change notification

changing operating systems,

support

changing password

chassis

MT illustrated

cleaning

computer

mouse

safety precautions

clearing password

Client Management Interface

Client Manager from

Symantec

cloning tools, software

CMOS

resetting jumper

182

computer cleaning

configuring power button

connecting MT drive cables

connecting SFF drive cables

connections

MT system board

SFF system board

connector pin assignments

140

controlling access to

computer

country power cord set

requirements

147

Customer Support

148,

183

deleting password

delimiter characters, table

deployment tools, software

diagnostic tool for hard drives

diagnostics utility

disassembly preparation

SFF

diskette drive

MT installing

MT removing

SFF installing

108

SFF removing

105

diskette problems

155

drive positions

drive, protecting

drives

connecting cables, MT

connecting cables, SFF

locations

MT installing

MT removal and

replacement

SFF installing

SFF removal and

replacement

dual-state power button

DVI pin assignments

145

186

Index