Compaq dx7500 Service Reference Guide: HP Compaq dx7500 Business PC - Page 189
Solving Software Problems, Table C-18
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Table C-17 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution 7. On the General tab, click Diagnostics. 8. Click Query Modem. A "Success" response indicates the modem is connected and working properly. Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table C-18 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Computer will not continue after HP logo screen has appeared. Cause Solution System files may be damaged. Use recovery diskette to scan hard drive for errors. "Illegal Operation has Occurred" error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version Verify that the software is certified by Microsoft for your version of Windows. of Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Solving Software Problems 179
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