Dell 1815dn Service Manual - Page 123
SyncThru Installation Problems
UPC - 000061100008
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Troubleshooting Problem SyncThru is unable to automatically detect printers. The printer does not print. Solution 1.Check LAN cable is connected to the printers. •Check LAN cable is connected to the printers yourself. •Make sure that there are the connected printers shown in network neighborhood.If not, check the communication status of the printers. •If IP address is assigned to the computers, try ping command. 2.If the protocols of NPC are disabled, DLC/LLC should be installed in the computers. •If SyncThru is unable to detect printers with DLC/LLC installed in the computers, check whether NPC and PC are on the same LAN. •If LAN is connected by routers, SyncThru is unable to detect the printers. 3.If more than one of the protocols of NPC are enabled and DLC/LLC is installed in the computers, check NPC and PC are on the same LAN. •If LAN is connected by routers, SyncThru is unable to detect the printers. In this case, one of protocols which are enabled in NPC should be Installed in the computers. 4.In case that the protocol which is enabled in NPC is installed in the computers: •If TCP/IP installed, check entry values of IP address, subnet mask and default gateway. Try Add a Port. 7.8.4 SyncThru Installation Problems Problem "File Transfer Error" message appears when you execute Installation. 'Unable to add the Port list of Dell ports' message appears, when you add a port. Solution 1.Make sure the previously installed SyncThru is uninstalled. 2.If the SyncThru is uninstalled,restart your PC. 3.If the problem continues, In Windows 95/98,delete the "sammon.dll" file in the system directory of W indows in MS-DOS mode, restart Windows and reinstall it. In Windows NT, stop the spooler service with' Services 'in Control Panel, delete the "sammon.dll" file in the system32 directory of Windows NT, start spooler service and reinstall it. Verify that your PC restarts after installing SyncThru. 7-30 Service Manual