Dell 2135cn User Guide - Page 143

Toner smears or print comes off., Random spots/blurred images, The entire output is blank.

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Is the problem resolved? Toner smears or print comes off. Action The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. 1 1. On the Paper/Output tab, change the Paper Type setting. Is the problem resolved? Verify that the correct print media is being used. See "Supported Paper Types". If not, use the print media recommended for the printer. 2 Is the problem resolved? Replace the PHD unit if you have a spare unit. 1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 3 2. After you replace the PHD unit, test print your document again. Is the problem resolved? Replace the fuser if you have a spare. 1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser. 4 2. After you replace the fuser, test print your document again. Is the problem resolved? Yes The task is complete. The task is complete. The task is complete. The task is complete. No Go to action 2. Go to action 3. Go to action 4. Contact Dell. Random spots/blurred images Action Ensure that the toner cartridges are installed correctly. See "Installing the Toner Cartridges". 1 Is the problem resolved? Ensure that the PHD unit is installed correctly. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem resolved? Replace the PHD unit if you have a spare unit. Yes The task is complete. The task is complete. 1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. The task is complete. Is the problem resolved? No Go to action 2. Go to action 3. Contact Dell. The entire output is blank.

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Toner smears or print comes off.
Random spots/blurred images
The entire output is blank.
Is the problem resolved?
Action
Yes
No
1
The print media surface may be uneven. Try changing the
Paper Type
setting in the printer driver. For example,
change the plain paper to thick.
1.
On the
Paper/Output
tab, change the
Paper Type
setting.
Is the problem resolved?
The task is
complete.
Go to action
2.
2
Verify that the correct print media is being used. See
"Supported Paper Types"
. If not, use the print media
recommended for the printer.
Is the problem resolved?
The task is
complete.
Go to action
3.
3
Replace the PHD unit if you have a spare unit.
1.
Replace the PHD unit. See
"Replacing the Print Head Device (PHD) Unit"
and
"Installing the PHD Unit"
.
2.
After you replace the PHD unit, test print your document again.
Is the problem resolved?
The task is
complete.
Go to action
4.
4
Replace the fuser if you have a spare.
1.
Replace the fuser. See the fuser replacement guide,
Replacing the Fuser
.
2.
After you replace the fuser, test print your document again.
Is the problem resolved?
The task is
complete.
Contact Dell.
Action
Yes
No
1
Ensure that the toner cartridges are installed correctly. See
"Installing the Toner Cartridges"
.
Is the problem resolved?
The task is
complete.
Go to action
2.
2
Ensure that the PHD unit is installed correctly. See
"Replacing the Print Head Device (PHD) Unit"
and
"Installing the
PHD Unit"
.
Is the problem resolved?
The task is
complete.
Go to action
3.
3
Replace the PHD unit if you have a spare unit.
1.
Replace the PHD unit. See
"Replacing the Print Head Device (PHD) Unit"
and
"Installing the PHD Unit"
.
2.
After you replace the PHD unit, click
Chart Print
on the
Diagnosis
tab.
3.
Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
Is the problem resolved?
The task is
complete.
Contact Dell.