Dell 2405FPW User Manual - Page 48

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell™-branded memory may not be transferred. You may record your transfer by going to our website: If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm If you do not have Internet access, please call Dell™ at 1-800-326-9463. Total Satisfaction Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell™, you may return them to Dell™ up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell™, you may return them to Dell™ within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell™, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must call Dell™ Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell™ expects you to return the products to Dell™ in their original packaging within five days of the date that Dell™ issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell™, the whole system must be returned, along with any media and documentation that may have been included in the original shipment. The "Total Satisfaction" Return Policy does not apply to Dell™ | EMC storage products. It also does not apply to products purchased through Dell™'s Software and Peripherals division. For those products, please instead refer to Dell™'s Software and Peripheral's then-current return policy (see the following section, "Dell™ Software and Peripherals (Canada Only)"). Dell™ Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Similar to other resellers of software and peripherals, Dell™ does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher. While Dell™ offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell™ computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly. Dell™-Branded Peripheral Products Dell™ does provide a limited warranty for new Dell™-branded peripheral products (products for which Dell™ is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited warranty applies to the product you purchased, see the Dell™ invoice and/or the product documentation that accompanied your product. Descriptions of Dell™'s limited warranties are described in preceding sections. Return Policy If you are an end-user customer who bought Dell™ Software and Peripherals products directly from a Dell™ company, you may return Dell™ Software and Peripherals products that are in as-new condition to Dell™ up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice; you are responsible for those. To return products, you must call Dell™ Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell™ Software and Peripherals products back to Dell™ in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.