Dell Dimension 4300S Dell Dimension 4300S Owner's Manual - Page 37

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VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click the Start button. 2 Click Control Panel. 3 Click Network and Internet Connections. 4 Click Internet Options. 5 Click Network Diagnostics and perform the connectivity test. Windows 2000 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Phone and Modems. If multiple entries for the same modem or modems are listed but not installed, delete the entries, restart the computer, and repeat steps 1 and 2. 3 Click the Modems tab. 4 Click the COM port for your modem. 5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE P R O V I D E R - Contact an Internet service provider to subscribe. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S - See page 50. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Press to display the Start menu. 2 In Windows XP, type u, and then type u again. In Windows 2000, press the keyboard arrow keys to highlight Shut Down, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer. 4 Start the computer. Solving Problems 37

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Solving Problems
37
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
Windows XP
1
Click the
Start
button.
2
Click
Control Panel
.
3
Click
Network and Internet Connections
.
4
Click
Internet Options
.
5
Click
Network Diagnostics
and perform the connectivity test.
Windows 2000
1
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2
Double-click
Phone and Modems
.
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
3
Click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
B
E
SURE
THAT
YOU
HAVE
SUBSCRIBED
TO
AN
I
NTERNET
SERVICE
PROVIDER
—
Contact an Internet service provider to subscribe.
C
HECK
FOR
INTERRUPT
REQUEST
CONFLICTS
—
See page 50.
I
F
YOU
CONNECTED
THE
MOUSE
BEFORE
TURNING
ON
THE
COMPUTER
,
RECONNECT
THE
MOUSE
CABLE
1
Press <Ctrl><Esc> to display the
Start
menu.
2
In Windows XP, type
u
, and then type
u
again. In Windows 2000, press the
keyboard arrow keys to highlight
Shut Down
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the
START HERE
sheet for your computer.
4
Start the computer.