Dell Force10 E300 Installing and Maintaining the E300 System - Page 67

Step Task 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 66). • Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 66). 3 Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • the show tech command output • the show trace and show trace hardware command output • for line card issues, the show trace hardware linecard command output • console captures showing any error messages • console captures showing the troubleshooting steps taken • saved messages to a syslog server, if one is used The support representative will validate your request and issue an RMA number for the return of the component. 4 Pack the component for shipment, preferably using the original shipping container materials. Label the package with the component RMA number. For details on removing and replacing components, see Removing and Replacing Components on page 45. Locating E300 Serial Numbers Currently, in nearly all cases, the serial number has a two-letter preamble followed by nine digits, and is displayed both in text and below an equivalent bar code, usually on the component's faceplate. Chassis: The serial number of the chassis is located on a sticker on the back of the chassis at the bottom center to the right of a part number sticker. You can also use the show chassis command in FTOS to display the serial number. Technical Support | 67