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Dell Inspiron 1300 Owner's Manual - Page 58

Drive Problems, CD and DVD drive problems

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5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K - See "Cleaning Your Computer." ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE. CHECK THE CABLE CONNECTIONS. C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Resolving Software and Hardware Incompatibilities." R U N T H E D E L L D I A G N O S T I C S - See "Dell Diagnostics." CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive CLOSE OTHER PROGRAMS - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C - For information on standby mode, see "Power Management Modes." C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - See the help files for your CD or DVD creation software. IF YOU CANNOT EJECT THE CD, CD-RW, DVD, OR DVD+RW DRIVE TRAY 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. 58 Solving Problems

Section	Page
Owner’s Manual	1
Contents	3
Finding Information	9
A Tour of Your Computer	11
Front View	11
Left Side View	14
Right Side View	16
Back View	17
Bottom View	18
Setting Up Your Computer	19
Connecting to the Internet	19
Setting Up Your Internet Connection	19
Transferring Information to a New Computer	20
Running the Files and Settings Transfer Wizard With the Operating System CD	20
Running the Files and Settings Transfer Wizard Without the Operating System CD	21
Setting Up a Printer	22
Printer Cable	23
Connecting a USB Printer	23
Power Protection Devices	24
Surge Protectors	24
Line Conditioners	24
Uninterruptible Power Supplies	24
Using the Display	25
Adjusting Brightness	25
Switching the Video Image	25
Setting Display Resolution	26
Using the Keyboard and Touch Pad	27
Numeric Keypad	27
Key Combinations	28
System Functions	28
CD or DVD Tray	28
Display Functions	28
Radios (Including Wireless Networking)	28
Power Management	28
Speaker Functions	29
Microsoft® Windows® Logo Key Functions	29
Touch Pad	30
Customizing the Touch Pad	30
Using a Battery	31
Battery Performance	31
Checking the Battery Charge	32
Dell™ QuickSet Battery Meter	32
Microsoft® Windows® Power Meter	32
Low-Battery Warning	32
Conserving Battery Power	32
Power Management Modes	33
Configuring Power Management Settings	34
Charging the Battery	37
Replacing the Battery	38
Storing a Battery	39
Using CDs, DVDs, and Other Multimedia	41
Playing a CD or DVD	41
Adjusting the Volume	42
Adjusting the Picture	43
Copying CDs and DVDs	43
How to Copy a CD or DVD	43
Using Blank CDs and DVDs	44
Helpful Tips	45
Using ExpressCards	47
ExpressCard Types	47
ExpressCard Blanks	47
Installing an ExpressCard	47
Removing an ExpressCard or Blank	48
Setting Up a Home and Office Network	49
Connecting to a Network Adapter	49
Network Setup Wizard	49
Connecting to a Wireless Local Area Network	50
Determining Your Network Type	50
Connecting to a Wireless Network in Microsoft® Windows® XP	50
Dell™ QuickSet Features	53
Clicking the QuickSet Icon	53
Double-Clicking the QuickSet Icon	53
Right-Clicking the QuickSet Icon	53
Solving Problems	55
Dell Diagnostics	55
Drive Problems	58
CD and DVD drive problems	58
Hard drive problems	59
E-Mail, Modem, and Internet Problems	59
Error Messages	60
Keyboard Problems	64
External Keyboard problems	64
Unexpected characters	64
Lockups and Software Problems	65
The computer does not start up	65
The computer stops responding	65
A program stops responding or crashes repeatedly	65
A program is designed for an earlier Microsoft® Windows® operating system	65
A solid blue screen appears	65
Other software problems	66
Memory Problems	66
Network Problems	67
ExpressCard Problems	67
Power Problems	67
Ensuring Sufficient Power for Your Computer	68
Printer Problems	68
Scanner Problems	69
Sound and Speaker Problems	69
No sound from integrated speakers	69
No sound from external speakers	70
No sound from headphones	70
Touch Pad or Mouse Problems	70
Video and Display Problems	71
If the display is blank	71
If the display is difficult to read	71
If only part of the display is readable	72
Drivers	72
What Is a Driver?	72
Identifying Drivers	72
Reinstalling Drivers and Utilities	73
Resolving Software and Hardware Incompatibilities	75
Restoring Your Operating System	75
Using Microsoft Windows XP System Restore	76
Using Dell PC Restore by Symantec	77
Using the Operating System CD	79
Adding and Replacing Parts	81
Before You Begin	81
Recommended Tools	81
Turning Off Your Computer	81
Before Working Inside Your Computer	81
Hard Drive	83
Returning a Hard Drive to Dell	85
CD/DVD Drive	85
Memory	86
Wireless Mini PCI Card	90
Hinge Cover	94
Keyboard	95
Appendix	97
Specifications	97
Using the System Setup Program	103
Overview	103
Viewing the System Setup Screen	103
System Setup Screen	103
Commonly Used Options	103
Travelling With Your Computer	105
Identifying Your Computer	105
Packing the Computer	105
Travel Tips	105
Travelling by Air	106
If Your Computer Is Lost or Stolen	106
Cleaning Your Computer	107
Computer, Keyboard, and Display	107
Touch Pad	107
CDs and DVDs	107
FCC Notices (U.S. Only)	108
FCC Class B	108
Macrovision Product Notice	109
Dell Technical Support Policy (U.S. Only)	109
Definition of \	109
Definition of \	109
Contacting Dell	110
Glossary	127

Match case Limit results 1 per page

Solving Problems

When the tests are complete, close the test screen to return to the

Main

screen. To exit the Dell

Diagnostics and restart the computer, close the

Main

screen.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

NSURE

THAT

ICROSOFT

INDOWS

RECOGNIZES

THE

DRIVE

—

Click the

Start

button and click

Computer

. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software

to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

EST

THE

DRIVE

—

•

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See “

Cleaning Your Computer

.”

NSURE

THAT

THE

SNAPPED

ONTO

THE

SPINDLE

HECK

THE

CABLE

CONNECTIONS

HECK

FOR

HARDWARE

INCOMPATIBILITIES

—

See “

Resolving Software and Hardware Incompatibilities

.”

THE

ELL

IAGNOSTICS

—

See “

Dell Diagnostics

.”

CD and DVD drive problems

NOTE:

High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in

the drive or the CD or DVD.

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD/DVD-RW drive

LOSE

OTHER

PROGRAMS

—

The CD/DVD-RW drive must receive a steady stream of data when writing.

If the stream is interrupted, an error occurs. Try closing all programs before you write to the

CD/DVD-RW.

URN

OFF

TANDBY

MODE

INDOWS

BEFORE

WRITING

CD/DVD-RW

DISC

—

For information on

standby mode, see “

Power Management Modes

.”

HANGE

THE

WRITE

SPEED

SLOWER

RATE

—

See the help files for your CD or DVD creation software.

YOU

CANNOT

EJECT

THE

CD, CD-RW, DVD,

DVD+RW

DRIVE

TRAY

Ensure that the computer is shut down.

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until

the tray is partially ejected.

Gently pull out the tray until it stops.