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Dell Inspiron 1300 Owner's Manual - Page 60

Error Messages, Pointing Device

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R U N T H E M O D E M HELPER DIAGNOSTICS - Click the Start button, point to All Programs and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. SCAN THE COMPUTER FOR SPYWARE - If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. AUXILIARY DEVICE FAILURE - The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell. See "Contacting Dell." BAD COMMAND OR FILE NAME - Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. CACHE DISABLED DUE TO FAILURE - The primary cache internal to the microprocessor has failed. Contact Dell. See "Contacting Dell." C D DRIVE CONTROLLER FAILURE - The CD drive does not respond to commands from the computer. See "Drive Problems." DATA ERROR - The hard drive cannot read the data. See "Drive Problems." 60 Solving Problems

Section	Page
Owner’s Manual	1
Contents	3
Finding Information	9
A Tour of Your Computer	11
Front View	11
Left Side View	14
Right Side View	16
Back View	17
Bottom View	18
Setting Up Your Computer	19
Connecting to the Internet	19
Setting Up Your Internet Connection	19
Transferring Information to a New Computer	20
Running the Files and Settings Transfer Wizard With the Operating System CD	20
Running the Files and Settings Transfer Wizard Without the Operating System CD	21
Setting Up a Printer	22
Printer Cable	23
Connecting a USB Printer	23
Power Protection Devices	24
Surge Protectors	24
Line Conditioners	24
Uninterruptible Power Supplies	24
Using the Display	25
Adjusting Brightness	25
Switching the Video Image	25
Setting Display Resolution	26
Using the Keyboard and Touch Pad	27
Numeric Keypad	27
Key Combinations	28
System Functions	28
CD or DVD Tray	28
Display Functions	28
Radios (Including Wireless Networking)	28
Power Management	28
Speaker Functions	29
Microsoft® Windows® Logo Key Functions	29
Touch Pad	30
Customizing the Touch Pad	30
Using a Battery	31
Battery Performance	31
Checking the Battery Charge	32
Dell™ QuickSet Battery Meter	32
Microsoft® Windows® Power Meter	32
Low-Battery Warning	32
Conserving Battery Power	32
Power Management Modes	33
Configuring Power Management Settings	34
Charging the Battery	37
Replacing the Battery	38
Storing a Battery	39
Using CDs, DVDs, and Other Multimedia	41
Playing a CD or DVD	41
Adjusting the Volume	42
Adjusting the Picture	43
Copying CDs and DVDs	43
How to Copy a CD or DVD	43
Using Blank CDs and DVDs	44
Helpful Tips	45
Using ExpressCards	47
ExpressCard Types	47
ExpressCard Blanks	47
Installing an ExpressCard	47
Removing an ExpressCard or Blank	48
Setting Up a Home and Office Network	49
Connecting to a Network Adapter	49
Network Setup Wizard	49
Connecting to a Wireless Local Area Network	50
Determining Your Network Type	50
Connecting to a Wireless Network in Microsoft® Windows® XP	50
Dell™ QuickSet Features	53
Clicking the QuickSet Icon	53
Double-Clicking the QuickSet Icon	53
Right-Clicking the QuickSet Icon	53
Solving Problems	55
Dell Diagnostics	55
Drive Problems	58
CD and DVD drive problems	58
Hard drive problems	59
E-Mail, Modem, and Internet Problems	59
Error Messages	60
Keyboard Problems	64
External Keyboard problems	64
Unexpected characters	64
Lockups and Software Problems	65
The computer does not start up	65
The computer stops responding	65
A program stops responding or crashes repeatedly	65
A program is designed for an earlier Microsoft® Windows® operating system	65
A solid blue screen appears	65
Other software problems	66
Memory Problems	66
Network Problems	67
ExpressCard Problems	67
Power Problems	67
Ensuring Sufficient Power for Your Computer	68
Printer Problems	68
Scanner Problems	69
Sound and Speaker Problems	69
No sound from integrated speakers	69
No sound from external speakers	70
No sound from headphones	70
Touch Pad or Mouse Problems	70
Video and Display Problems	71
If the display is blank	71
If the display is difficult to read	71
If only part of the display is readable	72
Drivers	72
What Is a Driver?	72
Identifying Drivers	72
Reinstalling Drivers and Utilities	73
Resolving Software and Hardware Incompatibilities	75
Restoring Your Operating System	75
Using Microsoft Windows XP System Restore	76
Using Dell PC Restore by Symantec	77
Using the Operating System CD	79
Adding and Replacing Parts	81
Before You Begin	81
Recommended Tools	81
Turning Off Your Computer	81
Before Working Inside Your Computer	81
Hard Drive	83
Returning a Hard Drive to Dell	85
CD/DVD Drive	85
Memory	86
Wireless Mini PCI Card	90
Hinge Cover	94
Keyboard	95
Appendix	97
Specifications	97
Using the System Setup Program	103
Overview	103
Viewing the System Setup Screen	103
System Setup Screen	103
Commonly Used Options	103
Travelling With Your Computer	105
Identifying Your Computer	105
Packing the Computer	105
Travel Tips	105
Travelling by Air	106
If Your Computer Is Lost or Stolen	106
Cleaning Your Computer	107
Computer, Keyboard, and Display	107
Touch Pad	107
CDs and DVDs	107
FCC Notices (U.S. Only)	108
FCC Class B	108
Macrovision Product Notice	109
Dell Technical Support Policy (U.S. Only)	109
Definition of \	109
Definition of \	109
Contacting Dell	110
Glossary	127

Match case Limit results 1 per page

Solving Problems

THE

ODEM

ELPER

DIAGNOSTICS

—

Click the

Start

button, point to

All

Programs and

then click

Modem Helper

. Follow the instructions on the screen to identify and resolve modem problems. (Modem

Helper is not available on all computers.)

ERIFY

THAT

THE

MODEM

COMMUNICATING

WITH

INDOWS

—

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

Click

Phone and Modem Options

Click the

Modems

tab.

Click the COM port for your modem.

Click

Properties

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows.

If all commands receive responses, the modem is operating properly.

NSURE

THAT

YOU

ARE

CONNECTED

THE

NTERNET

—

Ensure that you have subscribed to an Internet

provider. With the Outlook Express e-mail program open, click

File

. If

Work Offline

has a checkmark next

to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service

provider.

CAN

THE

COMPUTER

FOR

SPYWARE

—

If you are experiencing slow computer performance, you frequently

receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might

be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program

may require an upgrade) to scan the computer and remove spyware. For more information, go to

support.dell.com

and search for the keyword

spyware

Error Messages

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

If the message is not listed, see the documentation for the operating system or the program that was running

when the message appeared.

UXILIARY

DEVICE

FAILURE

—

The touch pad or external mouse may be faulty. For an external mouse,

check the cable connection. Enable the

Pointing Device

option in the system setup program. If the

problem persists, contact Dell. See “

Contacting Dell

.”

COMMAND

FILE

NAME

—

Ensure that you have spelled the command correctly, put spaces in the

proper place, and used the correct pathname.

ACHE

DISABLED

DUE

FAILURE

—

The primary cache internal to the microprocessor has failed. Contact

Dell. See “

Contacting Dell

.”

DRIVE

CONTROLLER

FAILURE

—

The CD drive does not respond to commands from the computer. See

“

Drive Problems

.”

ATA

ERROR

—

The hard drive cannot read the data. See “

Drive Problems

.”