Dell Latitude D631 User's Guide - Page 7
E-Mail, Modem, and Internet Problems, Lockups and Software Problems - drivers
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Starting the Dell Diagnostics From the Drivers and Utilities Media . . . . 80 Dell Diagnostics Main Menu 81 Dell Support Utility 82 Accessing the Dell Support Utility 82 Clicking the Dell Support Icon 82 Double-Clicking the Dell Support Icon 83 Drive Problems 83 CD and DVD drive problems 83 If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray . . . . . 84 If you hear an unfamiliar scraping or grinding sound 84 Hard drive problems 84 E-Mail, Modem, and Internet Problems 84 Error Messages 86 IEEE 1394 Device Problems 89 Keyboard Problems 90 External Keyboard problems 90 Unexpected characters 90 Lockups and Software Problems 91 The computer does not start up 91 The computer stops responding 91 A program stops responding or crashes repeatedly 91 A program is designed for an earlier Microsoft® Windows® operating system 91 A solid blue screen appears 91 Other software problems 91 Memory Problems 92 Network Problems 93 General 93 Wireless Local Area Network (WLAN 93 Mobile Broadband (Wireless Wide Area Network 93 PC Card Problems 94 Power Problems 94 Ensuring Sufficient Power for Your Computer 95 Docking Power Considerations 95 Printer Problems 96 Contents 7