Home » Dell Manuals » Laptops » Dell Latitude D631 » Manual Viewer

Dell Latitude D631 User's Guide - Page 89

IEEE 1394 Device Problems, Start, Control Panel, Printers and Other Hardware

Add to My Manuals
Save this manual to your list of manuals

Page 89 highlights

SHUTDOWN FAILURE - A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 79). TI ME-OF -DAY CL OCK L OST POWER - System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see "Obtaining Assistance" on page 139). TI ME-OF -DAY CL OCK STOPPED - The reserve battery that supports the system configuration settings may require replacement (see "Coin-Cell Battery" on page 118). TI M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "System Setup Program" on page 109). TI MER CHIP COUNTER 2 FAIL ED - A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 79). UN E X PE C T E D I N TE R R U P T I N P RO T EC T E D M O D E - The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 79). X: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y - Insert a disk into the drive and try again. WA RNING : BATTERY IS CRITICALLY LO W - The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer. IEEE 1394 Device Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS - 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Contact Dell (see "Obtaining Assistance" on page 139) or the IEEE 1394 device manufacturer. ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR. Troubleshooting 89

Section	Page
User’s Guide	1
Finding Information	11
About Your Computer	15
Front View	15
Left Side View	19
Right Side View	21
Back View	22
Bottom View	25
Transferring Information to a New Computer	27
Running the Files and Settings Transfer Wizard With the Operating System CD	27
Running the Files and Settings Transfer Wizard Without the Operating System CD	28
Easy Transfer Cable for Windows Vista®	29
Using a Battery	31
Battery Performance	31
Checking the Battery Charge	32
Dell™ QuickSet Battery Meter	32
Microsoft® Windows® Power Meter	32
Charge Gauge	32
Low-Battery Warning	33
Conserving Battery Power	33
Power Management Modes	34
Standby and Sleep Mode	34
Hibernate Mode	34
Configuring Power Management Settings	35
Accessing Power Options Properties	35
Charging the Battery	35
Replacing the Battery	36
Storing a Battery	37
Battery Errors	37
Using the Keyboard	39
Numeric Keypad	39
Key Combinations	39
System Functions	39
Battery	40
Display Functions	40
Power Management	40
Microsoft® Windows® Logo Key Functions	40
Touch Pad	41
Customizing the Touch Pad and Track Stick	42
Changing the Track Stick Cap	42
Using the Display	43
Adjusting Brightness	43
Switching the Video Image	43
Setting Display Resolution and Refresh Rate	43
Dual Independent Display Mode	44
Swapping Primary and Secondary Displays	45
Using the Ambient Light Sensor	45
Using ATI Catalyst® Control Center	46
Launching Catalyst Control Center	46
Setting Up and Using Networks	49
Connecting a Network or Broadband Modem Cable	49
Setting Up a Network in the Microsoft® Windows® XP Operating System	50
Setting Up a Network in the Microsoft Windows Vista® Operating System	50
Wireless Local Area Network	50
What You Need to Establish a WLAN Connection	50
Checking Your Wireless Network Card	50
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	51
Connecting to a WLAN	52
Mobile Broadband (or Wireless Wide Area Network)	54
What You Need to Establish a Mobile Broadband Network Connection	54
Checking Your Dell Mobile Broadband Card	54
Connecting to a Mobile Broadband Network	55
Enabling/Disabling the Dell™ Mobile Broadband Card	55
Managing Your Network Settings Through the Dell QuickSet Location Profiler	56
Dell Wi-Fi Catcher™ Network Locator	56
Microsoft® Windows® Firewall	56
Using Multimedia	59
Playing CDs or DVDs	59
Copying CDs and DVDs	60
How to Copy a CD or DVD	61
Using Blank CDs and DVDs	61
Helpful Tips	62
Adjusting the Volume	63
Adjusting the Picture	63
Microsoft® Windows® XP Operating System	63
Microsoft Windows Vista® Operating System	64
Using Cards	65
Card Types	65
PC Cards	65
Smart Cards	65
Card Blanks	65
Extended Cards	65
Installing a PC Card	66
PC Card	66
Removing a Card or Blank	66
Securing Your Computer	69
Security Cable Lock	69
Smart Card	69
About Smart Cards	70
Installing a Smart Card	70
Passwords	71
About Passwords	71
Using a Primary (or System) Password	72
Using an Administrator Password	73
Using a Hard Drive Password	73
Trusted Platform Module (TPM)	74
Enabling the TPM Feature	74
Security Management Software	74
Activating the Security Management Software	75
Using the Security Management Software	75
Computer Tracking Software	75
If Your Computer Is Lost or Stolen	75
Cleaning Your Computer	77
Computer, Keyboard, and Display	77
Touch Pad	77
Floppy Drive	77
CDs and DVDs	77
Troubleshooting	79
Dell™ Technical Update Service	79
Dell Diagnostics	79
When to Use the Dell Diagnostics	79
Starting the Dell Diagnostics From Your Hard Drive	79
Starting the Dell Diagnostics From the Drivers and Utilities Media	80
Dell Diagnostics Main Menu	81
Dell Support Utility	82
Accessing the Dell Support Utility	82
Clicking the Dell Support Icon	82
Double-Clicking the Dell Support Icon	83
Drive Problems	83
CD and DVD drive problems	83
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	84
If you hear an unfamiliar scraping or grinding sound	84
Hard drive problems	84
E-Mail, Modem, and Internet Problems	84
Error Messages	86
IEEE 1394 Device Problems	89
Keyboard Problems	90
External Keyboard problems	90
Unexpected characters	90
Lockups and Software Problems	91
The computer does not start up	91
The computer stops responding	91
A program stops responding or crashes repeatedly	91
A program is designed for an earlier Microsoft® Windows® operating system	91
A solid blue screen appears	91
Other software problems	91
Memory Problems	92
Network Problems	93
General	93
Wireless Local Area Network (WLAN)	93
Mobile Broadband (Wireless Wide Area Network)	93
PC Card Problems	94
Power Problems	94
Ensuring Sufficient Power for Your Computer	95
Docking Power Considerations	95
Printer Problems	96
Scanner Problems	96
Sound and Speaker Problems	97
No sound from integrated speakers	97
No sound from external speakers	97
No sound from headphones	98
Touch Pad or Mouse Problems	98
Video and Display Problems	99
If the display is blank	99
If the display is difficult to read	99
If only part of the display is readable	100
Reinstalling Software	101
Drivers	101
What Is a Driver?	101
Identifying Drivers	101
Reinstalling Drivers and Utilities	102
Using the Hardware Troubleshooter Tool	104
Microsoft Windows XP	104
Microsoft Windows Vista	104
Restoring Your Operating System	104
Using Microsoft® Windows® System Restore	105
Using the Operating System CD	106
System Setup Program	109
Overview	109
Viewing the System Setup Screens	109
System Setup Screens	110
Commonly Used Options	110
Changing the Boot Sequence	110
Changing Printer Modes	111
Changing COM Ports	111
Adding and Replacing Parts	113
Before You Begin	113
Recommended Tools	113
Turning Off Your Computer	113
Before Working Inside Your Computer	113
Hinge Cover	115
Keyboard	115
Internal Card With Bluetooth® Wireless Technology	117
Coin-Cell Battery	118
Memory	119
Wireless Local Area Network (WLAN) Card	124
Mobile Broadband Card	126
Subscriber Identity Module (SIM) Card	129
Hard Drive	130
Use the Drivers and Utilities media to install the drivers and utilities for your computer (see \	131
Returning a Hard Drive to Dell	131
Media Bay	133
Removing Media Bay Devices	133
Dell™ QuickSet	135
Traveling With Your Computer	137
Identifying Your Computer	137
Packing the Computer	137
Travel Tips	138
Traveling by Air	138
Getting Help	139
Obtaining Assistance	139
Technical Support and Customer Service	139
DellConnect	140
Online Services	140
AutoTech Service	141
Automated Order-Status Service	141
Problems With Your Order	141
Product Information	141
Returning Items for Warranty Repair or Credit	141
Before You Call	142
Contacting Dell	142
Specifications	145
Appendix	153
FCC Notice (U.S. Only)	153
FCC Class B	153
Macrovision Product Notice	154

Match case Limit results 1 per page

Troubleshooting

HUTDOWN

FAILURE

—

A chip on the system board may be malfunctioning. Run the System Set tests in

the Dell Diagnostics (see "Dell Diagnostics" on page 79).

IME

DAY

CLOCK

LOST

POWER

—

System configuration settings are corrupted. Connect your computer

to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the

system setup program. Then immediately exit the program. If the message reappears, contact Dell (see

"Obtaining Assistance" on page 139).

IME

DAY

CLOCK

STOPPED

—

The reserve battery that supports the system configuration settings may

require replacement (see "Coin-Cell Battery" on page 118).

IME

DAY

NOT

SET

PLEASE

RUN

THE

YSTEM

ETUP

PROGRAM

—

The time or date stored in the system

setup program does not match the system clock. Correct the settings for the

Date

and

Time

options (see

"System Setup Program" on page 109).

IMER

CHIP

COUNTER

FAILED

—

A chip on the system board may be malfunctioning. Run the System

Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 79).

NEXPECTED

INTERRUPT

PROTECTED

MODE

—

The keyboard controller may be malfunctioning, or a

memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the

Dell Diagnostics (see "Dell Diagnostics" on page 79).

NOT

ACCESSIBLE

. T

DEVICE

NOT

READY

—

Insert a disk into the drive and try again.

ARNING

: B

ATTERY

CRITICALLY

LOW

—

The battery is running out of charge. Replace the battery, or

connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the

computer.

IEEE 1394 Device Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these

checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

NSURE

THAT

THE

IEEE 1394

DEVICE

RECOGNIZED

INDOWS

—

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

If your IEEE 1394 device is listed, Windows recognizes the device.

YOU

HAVE

PROBLEMS

WITH

ELL

PROVIDED

IEEE 1394

DEVICE

—

YOU

HAVE

PROBLEMS

WITH

IEEE 1394

DEVICE

NOT

PROVIDED

ELL

—

Contact Dell (

see "Obtaining Assistance" on page 139)

or the IEEE 1394 device manufacturer.

NSURE

THAT

THE

IEEE 1394

DEVICE

PROPERLY

INSERTED

INTO

THE

CONNECTOR