Dell Latitude D631 User's Guide - Page 84
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
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Problems writing to a CD/DVD-RW drive CLO SE O TH ER PROGRAMS - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVDRW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C - Search for the keyword standby in the Windows Help and Support Center for information on power management modes. To access the Help and Support Center, click Start→ Help and Support. CHA NGE T H E W RI T E SP E E D T O A S L O W E R RAT E - See the help files for your CD or DVD creation software. If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly. Hard drive problems A L L O W T H E C O M P U T ER T O C O O L B E F O R E T U R N I N G I T O N - A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. RUN CHECK DISK - 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 84 Troubleshooting