Epson Perfection V550 Photo User Manual - Page 88

Cannot Start Epson Scan - test

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• If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software. Parent topic: Solving Scanning Problems Related tasks Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac OS X Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8: Navigate to the Start screen and select EPSON Scan Settings. Click the Test button. Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Click the Test button. Mac OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Click the Test button. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it. • If you cannot start Epson Scan in Full Auto Mode, your original may have a very dark or bright background, or be very large. Try scanning in another Epson Scan mode instead. Parent topic: Solving Scanning Problems Related tasks Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac OS X 88

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• If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
Parent topic:
Solving Scanning Problems
Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac OS X
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8
: Navigate to the
Start
screen and select
EPSON Scan Settings
. Click the
Test
button.
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
EPSON
Scan
>
EPSON Scan Settings
. Click the
Test
button.
Mac OS X
: Open the
Applications
folder, click
Epson Software
, and click
EPSON Scan Settings
.
Click the
Test
button.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
• If you cannot start Epson Scan in Full Auto Mode, your original may have a very dark or bright
background, or be very large. Try scanning in another Epson Scan mode instead.
Parent topic:
Solving Scanning Problems
Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac OS X
88